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As a domain admin I can't manage FF ("Your browser is being managed by your organization.") - can't remove that

The recommended methods, changing to this in the registry : [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox\Certificates] "ImportEnterpriseRoots"=dword:000000… (read more)

The recommended methods, changing to this in the registry :

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox\Certificates] "ImportEnterpriseRoots"=dword:00000000

Reverts back to 00000001

Put this policies.json and did nothing: {

 "policies": {
   "Certificates": {
     "ImportEnterpriseRoots": false
   }
 }

} What am I missing or what's changed?

My specific need at the moment is to add another search engine option in about:preferences#search

Thanks.

Asked by Alex 5 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Issues with aus3.mozilla.org and aus4.mozilla.org

I am a DNS administator at my employers and notice that on my employers network that aus3.mozilla.org and aus4.mozilla.org seem to be returning NXDOMAIN both with our on … (read more)

I am a DNS administator at my employers and notice that on my employers network that aus3.mozilla.org and aus4.mozilla.org seem to be returning NXDOMAIN both with our on prem DNS and via the public dns providers when a browser attempts update it can fail.

Have other Australian users reported such behavior and are these hosts still valid


DIG


grudd@crayon:~$ dig @8.8.8.8 aus3.mozilla.org

<<>> DiG 9.18.30-0ubuntu0.20.04.2-Ubuntu <<>> @8.8.8.8 aus3.mozilla.org
(1 server found)
global options: +cmd
Got answer:
->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 40382
flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
OPT PSEUDOSECTION:
EDNS: version: 0, flags:; udp: 512
QUESTION SECTION:
aus3.mozilla.org. IN A
AUTHORITY SECTION:

mozilla.org. 2 IN SOA infoblox1.private.mdc1.mozilla.com. hostmaster.mozilla.com. 2024020614 180 180 1209600 60

Query time: 0 msec
SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
WHEN: Mon Jun 02 10:04:52 AEST 2025
MSG SIZE rcvd: 126

grudd@crayon:~$ dig stun.services.mozilla.com

<<>> DiG 9.18.30-0ubuntu0.20.04.2-Ubuntu <<>> stun.services.mozilla.com
global options: +cmd
Got answer:
->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 56679
flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
OPT PSEUDOSECTION:
EDNS: version: 0, flags:; udp: 1280
QUESTION SECTION:
stun.services.mozilla.com. IN A
AUTHORITY SECTION:

services.mozilla.com. 836 IN SOA ns-679.awsdns-20.net. awsdns-hostmaster.amazon.com. 1 7200 900 1209600 86400

Query time: 0 msec
SERVER: 10.67.10.62#53(10.67.10.62) (UDP)
WHEN: Mon Jun 02 10:13:11 AEST 2025
MSG SIZE rcvd: 138

grudd@crayon:~$ dig @8.8.8.8 stun.services.mozilla.com

<<>> DiG 9.18.30-0ubuntu0.20.04.2-Ubuntu <<>> @8.8.8.8 stun.services.mozilla.com
(1 server found)
global options: +cmd
Got answer:
->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 62337
flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
OPT PSEUDOSECTION:
EDNS: version: 0, flags:; udp: 512
QUESTION SECTION:
stun.services.mozilla.com. IN A
AUTHORITY SECTION:

services.mozilla.com. 127 IN SOA ns-679.awsdns-20.net. awsdns-hostmaster.amazon.com. 1 7200 900 1209600 86400

Query time: 0 msec
SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
WHEN: Mon Jun 02 10:13:19 AEST 2025
MSG SIZE rcvd: 135

grudd@crayon:~$ dig @8.8.8.8 aus4.mozilla.org

<<>> DiG 9.18.30-0ubuntu0.20.04.2-Ubuntu <<>> @8.8.8.8 aus4.mozilla.org
(1 server found)
global options: +cmd
Got answer:
->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 15261
flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
OPT PSEUDOSECTION:
EDNS: version: 0, flags:; udp: 512
QUESTION SECTION:
aus4.mozilla.org. IN A
AUTHORITY SECTION:

mozilla.org. 40 IN SOA infoblox1.private.mdc1.mozilla.com. hostmaster.mozilla.com. 2024020614 180 180 1209600 60

Query time: 4 msec
SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
WHEN: Mon Jun 02 10:24:30 AEST 2025
MSG SIZE rcvd: 126

grudd@crayon:~$ dig @8.8.8.8 aus4.mozilla.org

<<>> DiG 9.18.30-0ubuntu0.20.04.2-Ubuntu <<>> @8.8.8.8 aus4.mozilla.org
(1 server found)
global options: +cmd
Got answer:
->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 26928
flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
OPT PSEUDOSECTION:
EDNS: version: 0, flags:; udp: 512
QUESTION SECTION:
aus4.mozilla.org. IN A
AUTHORITY SECTION:

mozilla.org. 35 IN SOA infoblox1.private.mdc1.mozilla.com. hostmaster.mozilla.com. 2024020614 180 180 1209600 60

Query time: 0 msec
SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
WHEN: Mon Jun 02 10:24:32 AEST 2025
MSG SIZE rcvd: 126

grudd@crayon:~$ dig @8.8.8.8 aus5.mozilla.org

<<>> DiG 9.18.30-0ubuntu0.20.04.2-Ubuntu <<>> @8.8.8.8 aus5.mozilla.org
(1 server found)
global options: +cmd
Got answer:
->>HEADER<<- opcode: QUERY, status: NOERROR, id: 37023
flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 1
OPT PSEUDOSECTION:
EDNS: version: 0, flags:; udp: 512
QUESTION SECTION:
aus5.mozilla.org. IN A
ANSWER SECTION:

aus5.mozilla.org. 48 IN CNAME balrog-aus5.r53-2.services.mozilla.com. balrog-aus5.r53-2.services.mozilla.com. 58 IN CNAME prod.balrog.prod.cloudops.mozgcp.net. prod.balrog.prod.cloudops.mozgcp.net. 984 IN A 35.244.181.201

Query time: 4 msec
SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
WHEN: Mon Jun 02 10:24:43 AEST 2025
MSG SIZE rcvd: 163

grudd@crayon:~$ dig @8.8.8.8 aus5.mozilla.org SOA

<<>> DiG 9.18.30-0ubuntu0.20.04.2-Ubuntu <<>> @8.8.8.8 aus5.mozilla.org SOA
(1 server found)
global options: +cmd
Got answer:
->>HEADER<<- opcode: QUERY, status: NOERROR, id: 65395
flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 1, ADDITIONAL: 1
OPT PSEUDOSECTION:
EDNS: version: 0, flags:; udp: 512
QUESTION SECTION:
aus5.mozilla.org. IN SOA
ANSWER SECTION:

aus5.mozilla.org. 42 IN CNAME balrog-aus5.r53-2.services.mozilla.com. balrog-aus5.r53-2.services.mozilla.com. 52 IN CNAME prod.balrog.prod.cloudops.mozgcp.net.

AUTHORITY SECTION:

balrog.prod.cloudops.mozgcp.net. 300 IN SOA ns-cloud-d1.googledomains.com. cloud-dns-hostmaster.google.com. 1 21600 3600 259200 300

Query time: 108 msec
SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
WHEN: Mon Jun 02 10:24:49 AEST 2025
MSG SIZE rcvd: 237

grudd@crayon:~$

Asked by gr4638au 5 months ago

Last reply by Mike Kaply 5 months ago

Firefox ESR Not Displaying 'Refresh Firefox' Option in Help > More Troubleshooting Information

I'm using Firefox ESR 128.10.1esr on Kali, and I'm encountering an issue where the 'Refresh Firefox' option is missing from the ☰ → Help → Troubleshooting more Informatio… (read more)

I'm using Firefox ESR 128.10.1esr on Kali, and I'm encountering an issue where the 'Refresh Firefox' option is missing from the ☰ → Help → Troubleshooting more Information. This is preventing me from restoring Firefox to its default settings. I've already tried the following:

   Restarting Firefox
   Clearing the startup cache
   Confirmed there are no extensions installed

None of these steps have fixed the issue. I need a way to reset Firefox ESR to factory defaults, but I can't find an option to do so. Attached is a screenshot of the Troubleshooting Information page.

Any assistance would be greatly appreciated!

Asked by jadi zadi 5 months ago

Last reply by Mike Kaply 5 months ago