Showing questions tagged: Show all questions
  • Solved

email body not opening properly

Hello When I open many of my emails, it shows nothing in the 'From' or 'Subject' and rather than having a message in the body, it says: _com.samsung.android.email_54684… (read more)

Hello When I open many of my emails, it shows nothing in the 'From' or 'Subject' and rather than having a message in the body, it says:


_com.samsung.android.email_5468463121860--

It is always the same no matter which email I open.

Yet when I open the same email using a path through my website host rather than Thunderbird, I get the message that is in the body instead!

I have attached 3 screenshots. The first shows the email I wish to open The second shows what the email looks like in Thunderbird, when open. The third shows the same email when opened through my website host email program.

How can I fix Thunderbird so it works properly again? Blessings, Roslyn

Asked by Roslyn Levin 1 day ago

Answered by Roslyn Levin 9 hours ago

  • Locked

Some emails coming in as gobbeldegook

Random emails are coming in looking like this: (private, USPS, etc.) Why? =_Part_575397_115620476.1698020651993 Content-Type: image/png Content-Transfer-Encoding: ba… (read more)

Random emails are coming in looking like this: (private, USPS, etc.) Why?


=_Part_575397_115620476.1698020651993

Content-Type: image/png Content-Transfer-Encoding: base64 Content-Disposition: inline; filename="1698019894740blob.jpg" Content-ID: <87515455-5992-5c0c-484d-65c0b5a2fa9b@yahoo.com>

iVBORw0KGgoAAAANSUhEUgAABDgAAAVcCAIAAABWYL0gAAAgAElEQVR4nOzdabQs2VUf+P/e50RE Zt7hzVWv5ipJpaI0gBAgSkOhyXgJELLAeCEsDN24wcZ4tY273RNebn/t/tCrP3R7NTTY2N1m6rXs Xs1kM4gGzFQI1EIIITFoqqpXqlfvvTtlZkScs/fuD5GZN+/06t1Xb8h77/7patd9mZGREZERN8+O M9HPvp7gnHPOOeecc4uE7/YGOOecc84559xunqg455xzzjnnFo4nKs4555xzzrmF44mKc84555xz

Asked by jinkem 1 month ago

Last reply by Matt 20 hours ago

  • Solved

Image file picker stopped working after recent update to Version 128.3.1esr (64-bit)

On Xubuntu 24.04: In compose, the image file picker stopped working after a recent update to Version 128.3.1esr (64-bit) These images are simple png or jpg from my Pictur… (read more)

On Xubuntu 24.04: In compose, the image file picker stopped working after a recent update to Version 128.3.1esr (64-bit) These images are simple png or jpg from my Pictures Folder. I double checked that all accounts all do allow html composing. The 'Choose File' Button does nothing at all. I was expecting a pop-up file picker.

Asked by John Chewter 2 days ago

Answered by John Chewter 1 day ago

  • Solved

Microsoft 365 Email- Unable to Send Emails (Login to server failed)

We just signed up for a Microsoft email account this weekend. Preferring to use TB, everything seemed ok as I was able to receive emails just fine, but upon trying to sen… (read more)

We just signed up for a Microsoft email account this weekend. Preferring to use TB, everything seemed ok as I was able to receive emails just fine, but upon trying to send emails, I continue to receive an error message saying "Login to server smtp.office365.com with username tom@callablefirst.com failed".

I have gone through many different troubleshooting techniques I read about in the community and here is a checklist of things tried:

1. Checked that IMAP is toggled on in 365 admin 2. Checked that TB is accepting cookies and no exceptions are listed 3. Tried changing SMTP server to recommended instructions from Microsoft and verified all settings are OAuth2 4. Enabled 2F Authentication 5. Used config. edit to clear out all existing OAuth2.scope files

I have downloaded a different email client- eM client and everything works fine sending emails from that end so I am convinced this has nothing to do with my password being entered incorrectly, but some unknown conflict that isn't getting resolved between TB and the 365 account. I prefer using TB but am getting to the point where this is taking a lot of time away from other business activities that need to get done.

I have my marketing guy trying to remotely help figure things out, too, but he is at a loss as well.

Let me know if you have any ideas, thanks, much!

Asked by tom469 3 days ago

Answered by tom469 1 day ago

  • Solved

failed Mac, now need to use profile backup

Hi. My iMac failed and I now have another. I've downloaded TB to it. In my dropbox account I have a profile backup folder which I'm hoping is what I need. Is there a set … (read more)

Hi. My iMac failed and I now have another. I've downloaded TB to it. In my dropbox account I have a profile backup folder which I'm hoping is what I need. Is there a set of foolproof instructions for restoring from the profile backup?

Asked by billythomson427 2 days ago

Answered by billythomson427 2 days ago

  • Locked

Thunderbird 128.2.2 esr - PDF attachments are sometime damaged and cannot be open.

PDF attachments to emails are sometimes corrupt. They are not displayed when the email is opened (only a blue line is shown); after they are saved they cannot be opened (… (read more)

PDF attachments to emails are sometimes corrupt. They are not displayed when the email is opened (only a blue line is shown); after they are saved they cannot be opened (Adobe and also EDGE give a message that the file is damaged). The same attachments can be opened and saved correctly using the free Outlook application from Windows. I noticed the problem this month. The installed version of Thunderbird is Thunderbird 128.2.2 esr - but the problem also existed with version 128.2.1.

Asked by sr 3 weeks ago

Last reply by Wayne Mery 2 days ago

  • Locked

Thunderbird nebula windows 10 corrupts PDF files - Outlook.com account - additional information

I found an interim solution to the problem of the corrupted PDF files by Thunderbird Nebula, as follows: take Thunderbird offline - move the email with the corrupted PD… (read more)

I found an interim solution to the problem of the corrupted PDF files by Thunderbird Nebula, as follows:

take Thunderbird offline - move the email with the corrupted PDF attachment to Outlook Archive folder - put Thunderbird back in the online modus - move email from the Archive folder to the Incoming Post folder

Asked by sr 3 days ago

Last reply by Wayne Mery 2 days ago

  • Locked

emails won't download

I was away from my computer for a few days and when I got back to it and tried to download emails, they wouldn't download even though they had done so prior to my absence… (read more)

I was away from my computer for a few days and when I got back to it and tried to download emails, they wouldn't download even though they had done so prior to my absence. I have tried everything to get it to work to no avail as per "help" advice on community support - nothing has worked as yet. I am now at a total loss and extremely frustrated. Could you please give me some practical advice as to how to sort this out. I believe I have the latest update installed since the program tells me I do. I use Windows 11

Thanks Jenny

Asked by Jenny Dowde 4 days ago

Last reply by Matt 2 days ago

  • Solved

Thunderbird suddenly will not download new messages

As of 10 October 2024 my Thunderbird account coupled with gmail exhibits the following symptoms: 1: Will no longer download new messages beyond 9 October. I get the messa… (read more)

As of 10 October 2024 my Thunderbird account coupled with gmail exhibits the following symptoms: 1: Will no longer download new messages beyond 9 October. I get the message: Connected to imap.gmail.com 2: When sending messages I get the message: [Location] smtp.gmail.com:465 [Get Certificate] When I view the information, I get information as per the attached screen.

Could it be anything to do with the Win10 update of 9 October? Or/and Norton 360?


Thank you for your help.

Sid Katzen

Asked by sidney.katzen 2 days ago

Answered by Matt 2 days ago

  • Solved

MSN Send and Receive

Starting on 10/01/2024 Thunderbird no longer allows me to send or receive email. When I try to read messages using Thunderbird, I get the following: Sending of passwor… (read more)

Starting on 10/01/2024 Thunderbird no longer allows me to send or receive email.


When I try to read messages using Thunderbird, I get the following: Sending of password for user XX@msn.com did not succeed. Mail server outlook.office365.com responded: Logon failure: unknown user name or bad password.

When I try to send messages using Thunderbird, I get the following: Enter your password for XX on smtp.office365.com:

I have tried redoing the password and it does not help.

This is on a WIN/10 system. I updated to the latest version of Thunderbird and it did not help.

I checked out Thunderbird on my WIN/XP and get the same results as with WIN/10.

When I use Firefox and login to https://outlook.live.com/mail/0/, I can send and receive email as before. The same is also true with my Mobile Phone.

Asked by AJGrambihler 1 week ago

Answered by Matt 1 week ago

  • Solved

OAuth2 and Thunderbird - Microsoft's Enter code screen is incorrectly displayed for Outlook

Modern Authentication Methods are now needed to continue syncing Outlook Email in Thunderbird. I have changed my POP Mail Server settings for outlook.office365.com to OAu… (read more)

Modern Authentication Methods are now needed to continue syncing Outlook Email in Thunderbird. I have changed my POP Mail Server settings for outlook.office365.com to OAuth2, but every time that I attempt to logon, the Microsoft Enter code screen is incorrectly displayed (see image). The necessary 'verify' icon is missing, so that whenever I input the required code from my authenticator app, nothing at all happens and then the connection fails.

There are two separate lines shown for inputting the code and this is also abnormal. Unfortunately, neither of them does anything and the same goes for the blank square box, or simply hitting the return key after the code has been entered.

It makes no difference if I delete my Outlook account from Thunderbird and reconfigure the relevant email settings from scratch. I have two Windows 10 laptops with Thunderbird 128.3 and the results are identical on both.

I cannot find a reference to anyone else having this particular problem with OAuth2 logins and would appreciate some help.

Microsoft suggested that I open Thunderbird Settings - Privacy & Security - Accept Site Cookies (checked) and then attempt the login step again. The box was already checked, so I cleared the existing cookies and made another login attempt. It was unsuccessful for the same reason as before.

NB. I have edited out my actual email address which was shown below the Microsoft logo in the image.

Thanks.

Asked by MutleyB 5 days ago

Answered by MutleyB 3 days ago

  • Solved

Thunderbird not Rendering E-Mails

Thunderbird does not render most Messages correctly, as shown in the Screenshot of the same Message. Also different Messages fail to render in Different ways. Some don't … (read more)

Thunderbird does not render most Messages correctly, as shown in the Screenshot of the same Message. Also different Messages fail to render in Different ways. Some don't have any Text, some have a bit Text, others have a lot text, and sometimes the Message Information is shown, and Sometimes it is not.

I am on Thunderbird 128.2.3esr (64-bit) On current NixOS unstable. And I use the Plasma Desktop on Wayland.

Asked by kb01 6 days ago

Answered by david 6 days ago

  • Solved

subfolders have disappeared from Thunderbird

I use Thunderbird Mail, I have two email accounts, a gmail and an icloud. Now a problem has occurred, all subfolders for icloud have disappeared from Thunderbird. I had d… (read more)

I use Thunderbird Mail, I have two email accounts, a gmail and an icloud. Now a problem has occurred, all subfolders for icloud have disappeared from Thunderbird. I had different folders of saved correspondence, but now I just see Inbox, Archive and thrash. Anyone know what I can do to get those folders back, for gmail account everything is ok

Asked by John 1 week ago

Answered by Toad-Hall 1 week ago

  • Solved

Email Content

I have received several emails on my laptop Tunderbird account with content like this: =_NextPart_000_0007_01CD6E7C.BD7CB880-- I can read these emails using BlueMail o… (read more)

I have received several emails on my laptop Tunderbird account with content like this:


=_NextPart_000_0007_01CD6E7C.BD7CB880--

I can read these emails using BlueMail on my phone. Can you assist in resolving this issue please? Thank you

Asked by sandy.b827 1 week ago

Answered by christ1 1 week ago

  • Solved

Thunderbird mail users

Once in a while I would like to email a company with a question or comment and I go to their website, click on an email link and thunderbird email pops up an it is useles… (read more)

Once in a while I would like to email a company with a question or comment and I go to their website, click on an email link and thunderbird email pops up an it is useless. I use Gmail and literally half of the business world is out of reach do to the use of thunderbird. I do not want to use thunderbird I have to many "apps" to deal with already. Still it would be nice to be able to contact people at their chosen email.

What is the fix?

Asked by sfsep98 1 week ago

Answered by Matt 1 week ago

  • Solved

Annoying symbols in search box of latest TB version

please see attached msg. annoying distracting symbols by default inside search screen. why? I know command-K bring up some somehow useless search screen but the rest... … (read more)

please see attached msg. annoying distracting symbols by default inside search screen. why? I know command-K bring up some somehow useless search screen but the rest... annoying - it attracts attention as a new item and clutters the view and serves no purpose it's control command K

Asked by Someone 1 week ago

Answered by Matt 1 week ago