All Products Support Forum

Every morning when I open Thunderbird I receive the notice that "Thunderbird can't update to the latest version." but I am already running the latest version (91.9.0 as of this writing, screen capture attached).

None of the following have worked to resolve this issue yet:

• Download and install from "Download Thunderbird" link in notice.
• Uninstall and re-install from fresh download.

Any thoughts what I'm doing wrong, or what else I can try?

Thank you.

Two day ago the update wiped out my logins and passwords but not bookmarks I added them from google but they do not save I have reinstalled current an past versions but it will not hold any logins or passwords in memory

[email removed from public]

Hi,

I had to update from an older version of TB to the latest due to the gmail security changes. I had an security/authentication issue that was brilliantly solved by a contributor here.

I have now realised that the update caused another problem ... my address book is empty. I have been doing much searching and reading about this and it seems that the problem is that there was a failure to convert the old .mab address file to the new .sqlite address file that the newer TB version uses. What I could not really find is the definitive answer.

I do not have any .mab.bak files in my profile folder. I have:

• abook.mab(44KB and filled with addresses)
• abook.sqlite (256KB and filled with zeros)
• history.mab (77KB and filled with addresses)
• history.sqlite (256KB and filled with zeros)

From what I read, the option open to me is to downgrade TB (all the others appear to rely on the .mab.bak files), export the address book, upgrade TB again and then import the exported address book. What I'm hoping is that someone here know a simpler way in which I can get the new TB to convert or "see" the old .mab file.

Many thanks.

Hi folks. I got a popup today advising me to upgrade Thunderbird to the newest version. I thought, "hey why not, I've been using Thunderbird for YEARS, I like it it's great"....so I did I can no longer connect either of my gmail accounts or my icloud account. Is this a known problem with the upgrade? If I wait a bit will "it fix itself"?

Any ideas?

Thanks!

I bought a new laptop because the old one died. Now I tried to transfer my TB data into the new computer. I managed to do it BUT... only one of my two MAIN folder data is there.

Last time I needed to do that when my laptop died it worked. Now despite me using the EXACT profile path/name (eg, C:\Users\XXX\AppData\Roaming\Thunderbird\Profiles\XXX) in TB's local directory at my new computer only one MAIN folder's data is present.

Does anyone know how to solve this issue?

Thank you!

I have set up a new server for all my web sites, including the domain I use for e-mails. I have changed the nameservers and e-mails are going to the mailbox on the new server. The e-mail address remains unchanged. I now want to set up an account on TB to access these e-mails. I've gone through the 'Add Mail Account' procedure, to the point where TB tells me 'incoming server already exists' and I can get no further. Do I need to delete the old account in TB and start again? I can do this, of course, but it means setting up a whole lot of preferences over again, which I'm hoping ot avoid.

I have been using Outlook for my email accounts, including Gmail, but would like to install Thunderbird as Gmail soon will no longer work with my version of Outlook. In the Mozilla support article "How to add your Gmail account to Thunderbird", it says that after configuring the account, "Thunderbird will download your existing messages and your Gmail will be ready to use." Will Thunderbird at that stage download every message in Gmail's inbox? My problem is that I have thousands of old messages in Gmail as have never accessed Gmail from my browser but from my email programs (Outlook Express, Win Liive Mail, Outlook) where I store messages in folders and delete whatever is not needed. If Thunderbird is, by default, going to download everything in Gmail, are there any options to limit this by date or any other criteria. Thank you for any help. Scotch

Copying the .thunderbird directory from old computer onto new computer no longer works.

Following instruction here: https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer is not possible because nothing happens when I click at this point: "On your destination computer Locate the "Profile Folder" entry, then click Open Directory."

Thunderbird is a Flatpak 91.9.1 (64-bit) Thunderbird-flatpak - 1.0 on Fedora-36.

Many years ago, I had two computers receiving email. Both received a copy of each email.

I am attempting a move from my old Thunderbird (38.5.0 in Windows XP) to a new 98.9.1 in Linux Cinnamon Mint. I sent an email to the mailbox. It was received only by the new Tb. I shut down Tb and restarted it. I sent a second email. It was received only by my old Tb.

The server settings are: Check at startup, Check every 10 minutes, Automatically download, Leave messages on server, Until I delete them."

I can find no option to allow the email to be downloaded by two Linux versions of Thunderbird, though surely that must be routine for those who receive their email both on a computer and phone. I need a POP solution, since I can be away from either version of Tb for some time.

Help, please!

Hi, new updates on Version 98.0.1 quite a hassle for me. It auto-download all my files even when I just want to view. Is there any other way to disable this feature? I opened Setting>Download but there is no disable button or checkbox for that. Please help me. Thank you in advance.

I got a new Acer laptop with windows 11 (64bit). I downloaded FF but when I open it, it just gives a blank page. If I type in an address nothing happens. I have tried reinstalling but nothing seems to work

Hi New Dell Inspiron 15-3000, installed Firefox 100 in new laptop, transfered all files via LAN from old laptop All websites work ok except 2 of the 4 banking websites I use. One site will not accept my login the other will open after putting in my login twice Have gone to "troubleshoot mode" and both sites work , go back to "normal" and they do not work Any clues how to fix this, not to technical please I am not a computer whizz and all children have left home Many thanks Ron Managh

Hi,

I've recently upgraded to the 91 version and the order of the account folders have changed. i.e. the email folders and the off-line personal folders are no longer in their previous order. How would I change the order.

I tried moving them, but they return to their original position after every reboot of thunderbird 91.

Additionally, is there any good docs about folder paths to learn more about archiving or default settings.

Thanks,

I got a new pc so I copied the thunderbird file from the old pc to an usb following the instructions in this site. I copied back into the new pc (thunderbird) without creating a new account and nothing. I did it creating a new account and nothing. installed and reinstalled thunderbird and copied just the profile folder and nothing, copied just the local folder and nothing , thunderbird always open asking to set up a new account and old profile doesn't get recognized. I need help please cause I don't want to loose my saved mails. I have tried many options stated in this web siete but none of them seems to work. it is very frustrating that such a simple solution from here it doesn't work.

Dear TB helpers, I have a migration problem for email messages needing to be transferred please to a new PC. They resided in my previous TB within local folders, i.e., on my old PC.

Having backed them up by copying and pasting the old profile (and all its contents) on to an external HDD, I have also recopied the profile to a desktop folder on the new PC. It has a lot of sbd suffix folders and msf subfolders and many items with a name but no suffix.

The newly installed TB (IMAP method for my gmail address) on the new PC has a different 8-character ID as the default user new profile, i.e., different from the 8-character ID for the TB profile on the old PC.

Can the old email messages be added to the new TB local folders in the new PC under the new profile by following certain simple steps? I would not want to lose these 25 GB of messages as some could be needed for future reference. Just looking for continuity really but do not trust my knowledge of TB.

Regards, Bill 30may22.

I had to refresh the OS on my Ubuntu machine and thus lost my Thunderbird application but my home directory is intact and my previous profile (containing multiple mail accounts) is present. When I reinstalled Thunderbird it starts with all settings blank. How can I point to my existing profile without rebuilding all the account information from scratch?

Thunderbird used to ask me for my password on incoming emails but this has now disappeared and mail is automatically downloaded when I open Thunderbird. How do I re-instate this? I have version 91.10.0 on a Mac and have a POP3 account. I am still asked to enter a password for sending mail and would like to keep this feature.

Migrated now 77yo father a couple years ago from Win XP to Win 11.

He had been using Outlook Express for years, so I may have chosen Thunderbird ESR as replacement. He has the latest version (17.0.9) but it has stopped working due to Gmail's security change (oAuth).

Should I backup his profile, uninstall ESR, then download and install latest TBird version to get working again? Thanksbold text