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I cannot play videos on CNN.com ONLY

I can select the video on the thumbnail and then the thumbnail says playing but nothing is happening. No video and no audio. Videos on all other sites work normally … (read more)

I can select the video on the thumbnail and then the thumbnail says playing but nothing is happening. No video and no audio. Videos on all other sites work normally

Asked by Anony Mouse 1 month ago

Last reply by jonzn4SUSE 1 month ago

Youtube audio continues after FF is closed

I watch a youtube vid in FF, while say it's halfway through I close FF. The audio of the vid continues, sofar the only eay to stop it is to restart my phone. This is n… (read more)

I watch a youtube vid in FF, while say it's halfway through I close FF. The audio of the vid continues, sofar the only eay to stop it is to restart my phone.

This is new, started happening a few days ago. FF 136

Asked by leegold3 2 months ago

Last reply by NoahSUMO 2 months ago

Firefox crashing when using BBC iPlayer, YouTube and Slots

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stre… (read more)

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stream or video, it crashes. It also has a problem when playing slots. It seems to crash a lot making it impossible to play.

I have tried using Firefox in Troubleshooting Mode but the same things happen.

Here's the crash report ID

Report ID Date Submitted bp-a9b8bd6e-9258-4a25-badc-bda480250308 08/03/2025, 13:41

Many thanks in anticipation and I hope someone can help me fix these issues.

Asked by stevieddj1 2 months ago

Last reply by jonzn4SUSE 2 months ago

Sound Disappear on Youtube & other Platforms

I'm facing this problem of sound disappearance. I was casually browsing on YouTube when suddenly my sound went off. I thought maybe it was the internet but no everything… (read more)

I'm facing this problem of sound disappearance. I was casually browsing on YouTube when suddenly my sound went off. I thought maybe it was the internet but no everything was okay I also checked my speaker it was ok. Then I found out Firefox was unable to generate any sound. I tried to re-install but didn't work. Can you give me a solution?

Asked by Emon Hasan 2 months ago

Last reply by jonzn4SUSE 2 months ago

Sound disappear

Hey team, I am using Firefox 136 browser and browsing my browser sound suddenly has disappeared. The PC sound is just fine with other applications, even with Opera brows… (read more)

Hey team,

I am using Firefox 136 browser and browsing my browser sound suddenly has disappeared. The PC sound is just fine with other applications, even with Opera browser I tested. Help is needed.

Victor

Asked by Victor Mitev 2 months ago

Last reply by jonzn4SUSE 2 months ago

Win11, just installed FireFox update, youtube videos do not play, no error message

FireFox updated to 136.0 (64bit), running on Winders11. Youtube does not play video. No error messages. no audio no video no buttons to click on to start. I really need t… (read more)

FireFox updated to 136.0 (64bit), running on Winders11. Youtube does not play video. No error messages. no audio no video no buttons to click on to start. I really need to get this running. Your help is much appreciated. Thanks Stan W8SRD

Asked by standegroff 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Video stops playing when closing picture-in-picture player

Is there a way to force the video to continue playing after closing picture-in-picture player? It's a hassle to go back and forth every time since the pip player is block… (read more)

Is there a way to force the video to continue playing after closing picture-in-picture player? It's a hassle to go back and forth every time since the pip player is blocking something.

Asked by kudanzuijin 2 months ago

Last reply by markwarner22 2 months ago

Video Won't Play in Browser

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinni… (read more)

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinning wheel. I see other people are having the same issue but I haven't seen a solution. Any ideas or help appreciated.

Asked by janswers 3 months ago

Last reply by dave447 2 months ago

Audio bugs on mobile (Android)

Hi, so I've been having Audio "Popping and Crackling" while using sites like YouTube. At first I thought it was earbuds going bad. But after listening to audio in differe… (read more)

Hi, so I've been having Audio "Popping and Crackling" while using sites like YouTube. At first I thought it was earbuds going bad. But after listening to audio in different apps the sound bug was not present. There's something wrong with audio in this bulid of

Firefox for Android 135.0 (Build #2016070975), hg-17c38d56ca55+ GV: 135.0-20250130195129 AS: 135.0.1

Asked by Jacob 3 months ago

Last reply by ApolloIsAirborne 2 months ago