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crash reports

Firefox crashes every day or so on my home computer. The most common error message is "kmode exception not handled." I've tried the suggested fixes. Nothing helps. T… (read more)

Firefox crashes every day or so on my home computer. The most common error message is "kmode exception not handled." I've tried the suggested fixes. Nothing helps. The crashes are not being recorded in "about crashes" or in %APPDATA%\Mozilla\Firefox\Crash Reports\. So it seems the crash reporter has to be fixed before the problem causing the crashes can be identified. Firefox does not crash on my office computer and no other program causes my home computer to crash. Thank you.

Asked by henry64 4 months ago

Last reply by markwarner22 4 months ago

Tab crashed

On switching on the firefox tab always crashes before it comes on. one has to keep switching to new tabs until it comes on. What could be the problem?

Asked by vangwenya 4 months ago

Last reply by TyDraniu 4 months ago

Firefox Crashing Constantly

I've used Firefox for years and never had a problem with crashing. For several months now, it's constantly crashing. I submit a report most times but nothing seems to cha… (read more)

I've used Firefox for years and never had a problem with crashing. For several months now, it's constantly crashing. I submit a report most times but nothing seems to change. Please help! If it doesn't stop soon, I'll be leaving Firefox for good. It's making it impossible to get anything done.

Asked by Paula Smith 4 months ago

Last reply by TyDraniu 4 months ago

Enough Already

So, I cannot get sound through firefox and you want me to search through numerous panels that do nothing to get a result., You want me to check connections and equipment… (read more)

So, I cannot get sound through firefox and you want me to search through numerous panels that do nothing to get a result., You want me to check connections and equipment that work in other apps which I have already gone through steps to prove.

You also have zero ability to actually contact a support rep. You prefer I go on the roundabout of obfuscation until I really want to find someone in mozilla management and insert the mozilla organisation on a long pole, five km should about do it.

If microsnot and giggle can do it, why not youhoo?

Even Spymantech can bleep bleep get it done.

Asked by Mike1158 4 months ago

Last reply by Wesley Branton 4 months ago

Gah tab crash

Since updating to version 135 all the tabs crash. I've uninstalled\reinstalled, deleted app data, disabled AV and created a new profile. The only time it works is in tr… (read more)

Since updating to version 135 all the tabs crash. I've uninstalled\reinstalled, deleted app data, disabled AV and created a new profile. The only time it works is in troubleshooting mode. I've looked at extensions and plugins and I'm only seeing OpenH264 video codec and Widevine content decryption. I've disabled those but still get the crashed tabs.

I'm also not generating any crash logs.

Asked by ceggleston329 4 months ago

Last reply by krupkaa2 4 months ago

Unable to use or watch Prime and netflix in this browser

Can you guys check why your netflix account is getting logged out every time regardless of how many times you logged in and for prime video if you play any video i'm gett… (read more)

Can you guys check why your netflix account is getting logged out every time regardless of how many times you logged in and for prime video if you play any video i'm getting video player error, can you please check

Asked by Sankaramoorthy V 4 months ago

Last reply by cor-el 4 months ago

Firefox crashes very often

hello, i have a huge issue with my firefox and i cant seem to fix it or somehow understand the cause why my tabs sometimes browser crashes unexpectedly and sometimes i ge… (read more)

hello, i have a huge issue with my firefox and i cant seem to fix it or somehow understand the cause why my tabs sometimes browser crashes unexpectedly and sometimes i get a blue screen on my laptop. maybe there is a problem with my pc but it doesnt change the fact why firefox tabs are crashing really often this is one of my latest crash reports: https://crash-stats.mozilla.org/report/index/3721bbdd-5f3a-4b02-bd0d-60c1e0250208

Asked by johny dep1 5 months ago

Last reply by jonzn4SUSE 5 months ago

every thing went wrong hope I wasn;t hacked. I thank you for your help and hope I got it right now. At almost 80 years old I find this all very confusing especially as I live alone and family live so far away almost 200 kms

I think you have helped , it was all messed up and I wont know if it right again till I get back into work the computer Wish me luck

Asked by c.till45 5 months ago

Last reply by markwarner22 5 months ago

No audio with headphones

Audio doesn't work with Firefox. This appears to be ONLY a Firefox problem. Headphones work with Edge. Computer speakers work. In Windows settings, testing audio works. B… (read more)

Audio doesn't work with Firefox. This appears to be ONLY a Firefox problem. Headphones work with Edge. Computer speakers work. In Windows settings, testing audio works. But when I attempt to listen to something in Firefox, there is no sound at all.

Asked by Seigfried 5 months ago

Last reply by markwarner22 5 months ago

Crashed Tabs

Recently, I've had an issue with your browser on my desktop. I use AOL for my homepage. When I open the browser, it takes a long time to load. When it finally does, somet… (read more)

Recently, I've had an issue with your browser on my desktop. I use AOL for my homepage. When I open the browser, it takes a long time to load. When it finally does, sometimes the tab crashes immediately. If it doesn't, I try to open another tab and that will crash. I don't have the problem when I use Edge. Any suggestions? If I remove Firefox and reinstall it, will I get all my favorites back?.

Asked by jjjsev 5 months ago

Last reply by Paul 5 months ago

Account locked

When I try to log in, I get the "your account has been locked for security reasons" message. I understand I'm supposed to get an email with a code to confirm my identity,… (read more)

When I try to log in, I get the "your account has been locked for security reasons" message. I understand I'm supposed to get an email with a code to confirm my identity, but I didn't. I tried multiple times in the last few days. The only mail I got from Mozilla is one asking me to log in to change my password. But obviously, I can't log in.

Asked by Lidia Wojtyna 5 months ago

Last reply by GerardoPcp04 5 months ago

The videos are displaying in a green scrambled mess.

I have noticed that just recently videos across all different websites are not displaying properly. The image part of the video is a green scrambled mess. The audio is fi… (read more)

I have noticed that just recently videos across all different websites are not displaying properly. The image part of the video is a green scrambled mess. The audio is fine, but the images are wrong. I am not having this issue on a different browser, and I'm not sure what I'm supposed to do. I don't know if changing any of the settings will help or if there's a bug in one of the updates.

Asked by Grace Jahnke 5 months ago

Last reply by jonzn4SUSE 5 months ago

Fubo TV no longer will play content

We're finding we can no longer watch FUBO TV on Firefox. Works fine in Edge. Anyone have any suggestions? We've cleared cache/history, restarted laptop, etc. This occurs … (read more)

We're finding we can no longer watch FUBO TV on Firefox. Works fine in Edge. Anyone have any suggestions? We've cleared cache/history, restarted laptop, etc. This occurs both on recorded programs and live tv. We still seem to be able to get the commercials, although we tried watching on two different devices and the commercials were very different. Is it possible for Firefox to have been hacked but not Edge on the same device? Doesn't sound plausible to me, but I'm not sure. This has happened since the last update to Firefox. We have Windows 10 64 bit. Firefox 134.0.2 or whatever the latest version is. We're stumped why it works on one browser but not the other. Has to be a Firefox issue.

Asked by kentuckywoman2 5 months ago

Last reply by markwarner22 5 months ago

Do you ever plan to make this browser even semi functional?

The browser constantly crashes to desktop, it constantly loses passwords and has to be reinstalled and for some reason the developers chose to make it download images in … (read more)

The browser constantly crashes to desktop, it constantly loses passwords and has to be reinstalled and for some reason the developers chose to make it download images in the webp format which iOS doesn’t render properly so images are always blurry, and they also chose to give the user no way to change that stupid decision by the devs. Are you ever going to add the about:config option so that the users can at least make the adjustments the devs refuse to make?

Asked by 2 5 months ago

Last reply by TyDraniu 5 months ago