Account information disappeared, cannot be saved

All the information that normally appears when one clicks on the name of an account in account settings (account name, your name, e-mail address, outgoing server to use, … (read more)

All the information that normally appears when one clicks on the name of an account in account settings (account name, your name, e-mail address, outgoing server to use, signature, et cet.) has disappeared on all three of my accounts. When I re-enter the information, Thunderbird does not save it.

It happens in troubleshooting mode too.

Thunderbird does still know the account names, my name, my e-mail addresses, and my signatures even though that information does not appear on the page.

How can I make Thunderbird show this information again and make sure that it's using the right outgoing servers?

Scooter

Asked by mozilla98 11 minutes ago

verify account

I'm keep receiving mails to verify my account, when I open the link, it redirects me to my Mozilla account but everything seems to be in order and y don't want my account… (read more)

I'm keep receiving mails to verify my account, when I open the link, it redirects me to my Mozilla account but everything seems to be in order and y don't want my account to be deleted. How am I supposed yo verify it? I have Two-step authentication, the Account recovery key, a Secondary email and I even singed in several devices.

Thanks in advance for the help.

Asked by Dani 1 week ago

Last reply by Dani 28 minutes ago

Set up Thunderbird on new hard drive with old profile

I've used Thunderbird for years, and I LOVE it! A few days ago, my hard drive died. I had it replaced, and I've used my data backup to recover much. I did NOT have prog… (read more)

I've used Thunderbird for years, and I LOVE it! A few days ago, my hard drive died. I had it replaced, and I've used my data backup to recover much. I did NOT have programs/apps backed up. I need VERY SPECIFIC steps to download and reinstall Thunderbird so that it uses my old profile. Should I first delete EVERYTHING having to do with Thunderbird and start anew? I did download it today and then went to the C:Users/Owner/AppData/Roaming/Thunderbird folder. In that folder, I deleted the "new" profile file (I think!). Then I moved my backed up folder called Profiles into that directory. I tried to get Thunderbird to use that profile, but no luck. I'm reasonably intelligent (I've been told!), but I can't figure how to do this, and I truly need a step-by-step blueprint. Do I download Thunderbird first? If so, what do I then do to make it find the old profile. I'm running Windows 11 Home on a PC. Right now, I'm going for a long walk to clear my brain. In the interim, if one of you really smart, nice experts could give me instructions on how to do this, I'd be eternally grateful. I have numerous folders, and some really important old emails in that old profile. I also would like to be able to retrieve my address book and calendars ... which I ASSUME are part of the old profile. Thanks in advance for ANY assistance! Don't assume I know ANYTHING!!

Asked by brorat 1 day ago

Last reply by brorat 29 minutes ago

Import Export NG

I want to export a spreadsheet that has rows showing From: Date: Subject: ImportExportTools NG Help shows: Message Index HTML Format Creates an HTML index file of… (read more)

I want to export a spreadsheet that has rows showing From: Date: Subject:

ImportExportTools NG Help shows: Message Index

   HTML Format 	Creates an HTML index file of the folder messages (no message export)
   CSV Format 	Creates a CSV index file of the folder messages (no message export)

Message Index -> CSV Format looks perfect for me.

This function does not appear anywhere I can find, either under Tools->ImportExportNG , or under the ImportExport top-level menu bar.

How do I find ImportExportTools NG->Message Index ?

Do I need to download another add-on??

Asked by charliep2 9 hours ago

Last reply by sfhowes 57 minutes ago

Deleting mail account

I have an old legacy comcast email account that I want to delete from Thunderbird because Xfinity keeps denying my login attempt to get email even though it's right. I ca… (read more)

I have an old legacy comcast email account that I want to delete from Thunderbird because Xfinity keeps denying my login attempt to get email even though it's right. I can go to Xfinity and use the same login info and check my mail there and it works. I want to delete the mail account in T-bird but it keeps coming back everytime I open the app. The delete mail account for that email is greyed out under delete account option. I know it probably has to do with the way I set up Thunderbird when I installed it.

I have tried every fix I found online but the check box to delete that email account remains greyed out and the login prompt keeps popping up followed by the message saying that login to that email has failed. Over and over. On the Xfinity site I have enabled the option to allow third party apps to retrieve emails and it has worked on and off thru the years but now it wont let Thunderbird in at all.

Any ideas? I could uninstall Thunderbird and re-enter just the working emails I want to monitor but I am afraid that I will lose a lot of info and I don't want that, or worse the new install will use all the same data again.

If the email was tied in somehow to the framework of Thunderbird upon installation is there a way to get that "remove account" not be greyed out?

Any thoughts are appreciated. Thank You

Rick

Asked by Rick Hansen 1 day ago

Last reply by Rick Hansen 1 hour ago

Snoozed Folder

I have snoozed a few emails from the Gmail web client. These move into a separate folder called the snoozed folder. This folder is not visible or synced in the thunderbi… (read more)

I have snoozed a few emails from the Gmail web client. These move into a separate folder called the snoozed folder. This folder is not visible or synced in the thunderbird client for android. Any way to sync and see this folder or get the mails from this folder? I tried searching under all mails and they did not show up.

Asked by Vineet Jain 1 hour ago

Schedule send for emails

As we need to send many for marketing in a day, but if we use Thunderbird, the emails will all be sent in a short time, which will cause our email address to be blocked b… (read more)

As we need to send many for marketing in a day, but if we use Thunderbird, the emails will all be sent in a short time, which will cause our email address to be blocked by some users, so I wonder if we can schedule a time to send the messages. For example, messages can be sent at 3-minute interval. Does thunderbird have such a tool?

Asked by Ying Zhou 1 hour ago

firefox developer edition

Hello, Can anyone help me with this problem. I can't login my account. I have the firefox and the firefox developer edition. I use them both for personal and developer re… (read more)

Hello, Can anyone help me with this problem. I can't login my account. I have the firefox and the firefox developer edition. I use them both for personal and developer related browsing. Screenshot is attached. Thank you

Asked by Ronzkii 2 days ago

Last reply by jonzn4SUSE 2 hours ago

issue with logging in using google.

I was able to login using my google acc some time ago but now when i try to login using google, it wont and just keeps buffering. this happens on every website i am tryin… (read more)

I was able to login using my google acc some time ago but now when i try to login using google, it wont and just keeps buffering. this happens on every website i am trying to login using google.But when doing so on Chrome it works fine.

Asked by ithsro 3 days ago

Last reply by jonzn4SUSE 2 hours ago

Thunderbird email memory utilization

When I start Thunderbird email client, what is loaded into data memory? Is all of my email loaded into memory? Is the inbox for my login loaded into memory? I try to keep… (read more)

When I start Thunderbird email client, what is loaded into data memory? Is all of my email loaded into memory? Is the inbox for my login loaded into memory? I try to keep my inbox under 1000 emails. In all of the subfolders under the inbox I have a very large number of emails archived.

Asked by glennmaillist 2 hours ago

How to enable Java in Firefox?

Hi I am needing to be able to enable Java in Firefox on a Macbook Air, and I just cannot figure out how to get that accomplished. Do you have a place you can point me t… (read more)

Hi I am needing to be able to enable Java in Firefox on a Macbook Air, and I just cannot figure out how to get that accomplished. Do you have a place you can point me to get instructions to do that? Thanks Lana LeSoleau lanaleelesoleau@gmail.com

Asked by Lana LeSoleau 2 hours ago