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I had a system crash and had to reset my PC to factory specs. I previously saved my Firefox recovery key so that I would be able to recover my bookmarks etc in case anything happened however when I tried to recover my info I kept getting a message that my key was invalid. I then realized that a 32 character key is necessary but my key is only 28 characters. Did I miss a few characters or do I have an older key that will no longer work? Any help or info you can give me on this will be appreciated.

Firefox shutdown and updated automatically and now I have lost entire previous session, all tabs, and all bookmarks. I have reviewed all Firefox support to no avail. Nothing has worked.

When I allowed your latest update to happen ALL MY BOOKMARKS WENT AWAY! Can you restore them for me? I am 95 years old and don't do this stuff well. Otherwise, tell me how and I will try.

Today, when opening Firefox, it ran an update (to Ver. 151.0.2) and crashed. It attempted to restart, but instead ended up creating an "Old Firefox Data" folder on my desktop. How can I easily reinstall my previous setup from this data?

Honestly, I don't know that "topic" best describes my situation. I am not a "techy" and should not be required to be a "techy" to be able to use Firefox and have it not create terrible problems for me.

Where did my favorites and extensions and homepage go? I clicked "refresh" since you, Firefox, RECOMMENDED THAT I CLICK "REFRESH," and

EVERYTHING IS GONE.

Where is EVERYTHING? I cannot get it back and do not have anything saved. I trusted you. There is no Firefox folder saved to my desktop. There is NOTHING. I have simply lost about 50 FAVORITES PAGES that I NEEDED.

This is disgusting and a betrayal. Firefox? Never again.

I Upgraded to Firefox 151.0.1 and all my bookmarks are gone. I tried restoring from a backup, but Firefox sees no backups. It's like I started from scratch and there is nothing there. Even though I do have backups on my iMac.

Is there anyway to revert to the previous version of Firefox?

Hi, everyone. I had two Firefox windows open, and I accidentally closed the main one, which caused all my tabs to disappear. I tried the methods described in the recovery guide, but nothing worked. Please let me know if you can recover these tabs. Thank you very much in advance.

New version 151 update last night and now all saved data is gone. No backup bookmark files created that I can see, so nothing to import. Where does Firefox keep its backup files for previous version?

When I look under appdata, roaming profiles, there is NO MOZILLA folder as has been suggested. Where is all my data??

THANK YOU IN ADVANCE

I am changing iOS phones. I deleted my bookmarks. Can I retrieve?

Moderator note: Moved to the Firefox for iOS forum from the Firefox Desktop forum.

Change my password word try to open from apple app keeps coming up. Down load was interrupted why. Also before I change my password word this was coming up as me 55npst5p6d Lost all my browser history an book marks can I get them back?