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MAY 2025 138.0.4 Lost settings and data

Lost all my settings passwords and the rest because I updated to the new version. How do I get my screen back to my decade comfort? No passwords, no history, no tabs &a… (read more)

Lost all my settings passwords and the rest because I updated to the new version. How do I get my screen back to my decade comfort? No passwords, no history, no tabs & bookmarks. It's all gone! Please help. Thank you in advance. Apee

Asked by anilparmar80 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

卸载重新安装了火狐浏览器,标签全部丢失,本地的缓存可能都被清理了,但是在卸载之前,通过用户做了云同步,火狐官方是否在云端存储了我的书签,我是否可以通过云端恢复我的书签

卸载重新安装了火狐浏览器,标签全部丢失,本地的缓存可能都被清理了,但是在卸载之前,通过用户做了云同步,以前也在公司电脑和家庭电脑之前做过同步使用,但现在工作电脑也格式化了,火狐官方是否在云端存储了我的书签,我是否可以通过云端恢复我的书签?

Asked by guoheng250 1 month ago

Last reply by wxie 1 month ago

Hi, I recently authorised an update and now how lost all my GUI data > my bookmarks and tabs, passwords and history too.

Hi, I recently authorised an update and now how lost all my GUI data > my bookmarks and tabs, passwords and history too. I had to reinstall Firefox through Edge on my … (read more)

Hi, I recently authorised an update and now how lost all my GUI data > my bookmarks and tabs, passwords and history too. I had to reinstall Firefox through Edge on my Windows 10 laptop because of the update which froze the system. Can you help me to access this valuable information and let me continue with the best browser I have been using for over a decade please? Why have I lost my data? Thank you in advance.

Asked by anilparmar80 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

some of my shortcuts are missing this morning

Some of my shortcuts were missing on Firefox when I started my laptop this morning. I tried restarting my computer but that didn't help. I really don't know what topic fi… (read more)

Some of my shortcuts were missing on Firefox when I started my laptop this morning. I tried restarting my computer but that didn't help. I really don't know what topic fits best. I am not at all tech savvy when it come to computers.

Asked by nancy r 3 weeks ago

Last reply by Denys 2 weeks ago

открыл два браузера и закрыл не тот

я случайно открыл сразу два фаер фокса и закрыл тот где не было не каких вкладок и изза этого я потерял нужные вкладки. можно ли как то вернуть их?

Asked by Мшк фреде 2 weeks ago

Last reply by Denys 2 weeks ago

unbelievably disappointed - update deleted bookmarks and backups?

so, update to 138.0.4 (64-bit) resulted in deletion of both my bookmark library AND all the backups? fantastic. over a decade of important bookmarks - gone. thanks g… (read more)

so, update to 138.0.4 (64-bit) resulted in deletion of both my bookmark library AND all the backups? fantastic. over a decade of important bookmarks - gone. thanks guys, you're awesome.

Asked by comstock.dave 3 weeks ago

Last reply by Paul 3 weeks ago

Restore session

For the second time, FF opened w/o restoring the previous session's tabs. The first time I was able to restore the tabs. This time I can't. And can't figure out how to fi… (read more)

For the second time, FF opened w/o restoring the previous session's tabs. The first time I was able to restore the tabs. This time I can't. And can't figure out how to fix it or why this is happening since I have the restore previous session box checked.

Asked by Doug Newcomb 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

how to recover lost data

I shutdown my laptop. When it came back up, my fire fox pages were gone. I have the sync option on so I don't know why I lost all of my stuff, files, and documents. … (read more)

I shutdown my laptop. When it came back up, my fire fox pages were gone. I have the sync option on so I don't know why I lost all of my stuff, files, and documents.

Asked by valerie63 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

I keep losing bookmarks

Probably not the right topic as you don't offer many. But for the SECOND time now, when I boot up computer my bookmarks are gone. I finally retrieved them the first time… (read more)

Probably not the right topic as you don't offer many. But for the SECOND time now, when I boot up computer my bookmarks are gone. I finally retrieved them the first time, it took a LONG time to find what would help doing it. Now I have to do it again.

The question is, WHY IS THIS SUDDENLY HAPPENING? WHAT is causing it? How can it be stopped?

Asked by Tim 3 weeks ago

Last reply by Paul 3 weeks ago

WINDOWS AND TABS OPEN BEFORE UPDATE TO VERSION 137.0.2 (64-bit) DISAPPEARED AFTER THE UPDATE

Firefox closed the browser for an automatic update two days ago, and when it came up back after the update all my open windows and tabs simply disappeared. History tab wa… (read more)

Firefox closed the browser for an automatic update two days ago, and when it came up back after the update all my open windows and tabs simply disappeared. History tab was reset to a blank page, there was no trace of anything. I tried the access through 'Menu / History / Recently closed windows' or '.../ Recently closed tabs' and they were both blank, empty, zero, nada ... This is the first time it happens to me, and I'm surprised and disappointed that such a predictable and basic bug shows up on an update.

I have a couple dozen tabs I use for task f-ups, it' unproductive and annoying to get them all back up to work. If this happens again I doubt I keep using Firefox as my preferred browser.

  1. Anybody else suffering the same issue?
  2. Is there a cure for the problem?

Asked by JL_Mor 1 month ago

Last reply by grsjr-skep 4 weeks ago