Showing questions tagged: Show all questions
  • Solved

Functionality "Delete messages older than X days" doesn't work

Using the french version of Thunderbird 128.5.2esr (64 bits), I set, in the settings, the following options for one of my accounts (see picture): "Delete messages older t… (read more)

Using the french version of Thunderbird 128.5.2esr (64 bits), I set, in the settings, the following options for one of my accounts (see picture): "Delete messages older than X days" "Always keep starred messages"

However, just after this setting change, I closed and reopend Thunderbird, and all messages older than X days are still there.

What should I do?

Asked by emile.gaudinot 2 weeks ago

Answered by DavidGG 2 weeks ago

  • Solved

Videos are no longer accessible on the pages of certain websites

I've been using Firefox for a few months now to follow online training courses or videos on the conversation papillon (www.conversationpapillon.com) and conversation sant… (read more)

I've been using Firefox for a few months now to follow online training courses or videos on the conversation papillon (www.conversationpapillon.com) and conversation santé (www.conversationsante.com) websites. For a few weeks now, the videos are no longer accessible on the pages of these two sites. The window of the video is empty. However, if I try the same link in Google Chrome, it works fine. I've contacted the publishers of these two sites, who tell me that nothing has changed on their sites in recent weeks. He advised me to contact you to find out more. Can you help me? I prefer to use Firefox, which protects my privacy better. Thanks in advance. Regards, Jean-Pierre R.

Asked by jean-pierre.rousseaux 3 months ago

Answered by jean-pierre.rousseaux 3 months ago

  • Locked

Empty Jun File

It is a replay to your last message ticket 223478. Thank you for replay. 1.Number of Junk files on each addres on AOL Mail/addewss/spam and Thunderbitd address junk are… (read more)

It is a replay to your last message ticket 223478.

Thank you for replay.

1.Number of Junk files on each addres on AOL Mail/addewss/spam and Thunderbitd address junk are different for AOL and Thunderbird. I think it is normal because each mail agent has its own junk setting. For defect addres on AOL there are 15 junk mails, on Thunderbit zero.

2. Server settings: type of the account is "IMAP MAIL Server." Actually it was POP3 but I was not able to install address for POP3 and was forced to select IMAP for inpox.

3.Junk Settings: Enable adaptive junk control - checked

                           Destinatioon and Retention Dont mark as junk personal address book - ckecked
                           Move new junk messages to:"Junk" folder on: defect address
                           Retenntion 14 dqys

All addresser have the same settings.

4. Synchronization and Storage/Advanced: Junk and Trask folders were unchecked on all three addewsses. Hadve checed them on all addresses.

After that viewed one junk message on defect address. and 15 on AAOL.

Asked by geoyar 2 weeks ago

Last reply by James 2 weeks ago

  • Locked

Empty junk folder

Correction to Ticket 223478; After all I di dfollowing to yous questioons and advices Junk folder on defect address stays empty It was the Trash with one message. … (read more)

Correction to Ticket 223478;

After all I di dfollowing to yous questioons and advices Junk folder on defect address stays empty It was the Trash with one message.

Asked by geoyar 2 weeks ago

Last reply by James 2 weeks ago

  • Solved

Thunderbird 128.6

When I compose a new email, the composition windows seems to show double line spacing, looks like this: test test test Yet, when the message is sent and received, both… (read more)

When I compose a new email, the composition windows seems to show double line spacing, looks like this: test

test

test

Yet, when the message is sent and received, both the sent and received emails look like this:

test test test

How can this be adjusted, very difficult to properly format an outgoing message. Thanks for your help.

Asked by john1153 2 weeks ago

Answered by david 2 weeks ago

  • Solved

Can I disable or remove the new sidebar that appeared today with the latest update?

I updated my desktop browser today and now there is an expandable sidebar at the left margin of the window showing tool icons for Tabs from other devices, History and Cus… (read more)

I updated my desktop browser today and now there is an expandable sidebar at the left margin of the window showing tool icons for Tabs from other devices, History and Customize sidebar. I can see how to remove tool icons and how to expand or collapse sidebar but can I remove the sidebar completely? Is this an option? I prefer the old look with the browser web page content extending all the way to the left of the screen, without the narrow vertical sidebar.

Asked by Ferrara 2 months ago

Answered by tony289 2 months ago

  • Solved

Background colour in the events tab in mail views

Using Thunderbird 128.5.0esr (64-bit) on 128.5.0esr (64-bit). In calendar view, I see all my appointments with the background colour of the calendar they are in (see atta… (read more)

Using Thunderbird 128.5.0esr (64-bit) on 128.5.0esr (64-bit). In calendar view, I see all my appointments with the background colour of the calendar they are in (see attached). In my inbox view, I have the Events tab open at the right. All day events have the background colour of the appropriate calendar, but ones with timings have a dot. (see attached). How do I make ALL calendar events have the background colour of the associated calendar in the mail events tab??

Asked by Benny 1 month ago

Answered by Yu5tiqX9og 2 weeks ago

  • Solved

Printing Firebird calendar in color

How do you get the calendar to print in color? When I go to print and designate my color printer and I make sure color is selected, the print preview is not in color and… (read more)

How do you get the calendar to print in color? When I go to print and designate my color printer and I make sure color is selected, the print preview is not in color and when I print it prints in B&W. How do I get it to print in color?

Asked by Tim Black 2 weeks ago

Answered by sfhowes 2 weeks ago

  • Solved

Why is there a "dot" when you select Empty Trash after the word Empty? Thunderbird Mail Program.

K, I know this is like really ADHD but when I right click to empty the trash there's a dot or period after the word Empty as like Empty. Trash. Is there a reason it's the… (read more)

K, I know this is like really ADHD but when I right click to empty the trash there's a dot or period after the word Empty as like Empty. Trash. Is there a reason it's there or can ya get rid of that for me? Just wondering and yeah, I'm sure you have better thinks to do but can ya look at that? Ummmm... otherwise I LOVE Thunderbird as It's like the only alternative of having me mail off Server side (Cloud) based programs. Plus I used to use Eudora and I could port all of my e-mails from like the 90's to Thunderbird pretty easily. Thank you and have a great day.

ANSWERED: It IS an underscore, hidden behind the bottom of the "y" in the word "Empty". Thanks everyone for taking a look at that and getting back to me so soon on it with a positive answer. My ADHD is much better now.

Asked by cam15 3 weeks ago

Answered by frisée 3 weeks ago

  • Solved

Firefox Home (default) desktop is different on two computers in the same house (same accounts)

I have two computers. Both sign into the same Firefox account. Both instances of Firefox are the same version (134.0.1 64-bit). On my main computer, creating a new tab… (read more)

I have two computers. Both sign into the same Firefox account. Both instances of Firefox are the same version (134.0.1 64-bit).

On my main computer, creating a new tab is set to Firefox Home (default), and clicking the "+" sign to create a new tab results in the recommendations appearing as seen in the first image (firefox_2025-01-19_17-42-57.png)

On the other computer, creating a new tab is set to Firefox Home (default), and clicking the "+" sign to create a new tab results in the recommendations appearing as seen in the second image (firefox_2025-01-19_17-43-57.png)

How to I get both instances of Firefox to do the same thing when creating a new tab, i.e. organize the recommendations like the second image?

Asked by Jim Reisert 3 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

how to change default column view settings in Config Editor...

I have used Thunderbird for years (now on 128.5.2esr (64-bit) for Mac). I have a very large number of folders, and I would like to have a default setting for columns in … (read more)

I have used Thunderbird for years (now on 128.5.2esr (64-bit) for Mac). I have a very large number of folders, and I would like to have a default setting for columns in new folders I create. I am aware that you can change the column setting in the folder by clicking the "Select columns to display" button and selecting the ones you want, and that you can change the setting for all folders in an account by going to the "Apply columns to..." > "Folder and its children..." > select the account > select the account name at the top of the list. But I would rather not have to do that every time I create a new folder, but I can't find any other way to do it anywhere, including on another answer to a question in this forum, https://support.mozilla.org/en-US/questions/1426413.

Then I found two settings in the Config Editor... that seem like they might be where this can be done:

  • mailnews.database.global.views.conversation.columns, whose settings in my case are:

{"selectCol":{"visible":false,"ordinal":"1"}, "threadCol":{"visible":true,"ordinal":"3"}, "flaggedCol":{"visible":true,"ordinal":"5"}, "attachmentCol":{"visible":false,"ordinal":"7"}, "subjectCol":{"visible":true,"ordinal":"15"}, "unreadButtonColHeader":{"visible":false,"ordinal":"9"}, "senderCol":{"visible":false,"ordinal":"17"}, "recipientCol":{"visible":false,"ordinal":"19"}, "correspondentCol":{"visible":true,"ordinal":"21"}, "junkStatusCol":{"visible":false,"ordinal":"11"}, "receivedCol":{"visible":false,"ordinal":"23"}, "dateCol":{"visible":true,"ordinal":"25"}, "statusCol":{"visible":false,"ordinal":"27"}, "sizeCol":{"visible":false,"ordinal":"29"}, "tagsCol":{"visible":false,"ordinal":"31"}, "accountCol":{"visible":false,"ordinal":"33"}, "priorityCol":{"visible":false,"ordinal":"35"}, "unreadCol":{"visible":false,"ordinal":"37"}, "totalCol":{"visible":false,"ordinal":"39"}, "locationCol":{"visible":true,"ordinal":"41"}, "idCol":{"visible":false,"ordinal":"43"}, "deleteCol":{"visible":false,"ordinal":"13"}, "xnoteCol":{"visible":false,"ordinal":"1"}}

and

  • mailnews.database.global.views.global.columns, whose settings in my case are:

{"selectCol":{"visible":false,"ordinal":0}, "threadCol":{"visible":true,"ordinal":0}, "flaggedCol":{"visible":true,"ordinal":0}, "attachmentCol":{"visible":false,"ordinal":0}, "subjectCol":{"visible":true,"ordinal":0}, "unreadButtonColHeader":{"visible":false,"ordinal":0}, "senderCol":{"visible":true,"ordinal":0}, "recipientCol":{"visible":true,"ordinal":0}, "correspondentCol":{"visible":false,"ordinal":0}, "junkStatusCol":{"visible":false,"ordinal":0}, "dateCol":{"visible":true,"ordinal":0}, "receivedCol":{"visible":false,"ordinal":0}, "statusCol":{"visible":false,"ordinal":0}, "sizeCol":{"visible":false,"ordinal":0}, "tagsCol":{"visible":false,"ordinal":0}, "accountCol":{"visible":false,"ordinal":0}, "priorityCol":{"visible":false,"ordinal":0}, "unreadCol":{"visible":false,"ordinal":0}, "totalCol":{"visible":false,"ordinal":0}, "locationCol":{"visible":true,"ordinal":0}, "idCol":{"visible":false,"ordinal":0}, "deleteCol":{"visible":false,"ordinal":0}}

The first one matches the columns I see in a newly created folder better, having the "xnoteCol" entry, but my new folders also have several columns related to my CardBook extension at the bottom of the list. Moreover, the settings' arguments don't make sense in terms of what I see. For example, I see the Thread column, whose settings – ("threadCol":{"visible":true,"ordinal":"3"} – make sense since "visible" is set to "true", but I also see the Attachments column, whose settings – "attachmentCol":{"visible":false,"ordinal":"7"} – *don't* make sense because "visible" is set to "false". Similar no-sense settings occur in the second setting.

So there *is* a way to change the default column settings in Config Editor..., which makes a whole lot of sense, but the way the settings are set in these two settings, which apparently are not the ones that fully determine my default settings given the CardBook-related columns that I see, do *not* seem to make sense.

The "Folder and its children..." approach works, but it makes it harder than it should be, and it seems like there must be a way to change the defaults in Config Editor.... If there is, please tell me how.

Thanks for any help you can give...

Asked by doctorjah1 1 month ago

Answered by Mapenzi 1 month ago

  • Solved

Why do I have two Drafts folders?

I using TB 128.6 on a Macbook running Sequoia 15.1.1. Occasionally, I also use an Iphone to compose emails. When I compose an email on my Iphone, it saves it in one of … (read more)

I using TB 128.6 on a Macbook running Sequoia 15.1.1. Occasionally, I also use an Iphone to compose emails. When I compose an email on my Iphone, it saves it in one of the Drafts folders. When I compose an email on my Macbook, it saves it in the other Drafts folder. I am using a gmail account. Is there a way to change this so they both save to a single Drafts folder?

See screenshot attached for picture of the two folders.

Thanks for your help.

Asked by Queenmab100 3 weeks ago

Answered by sfhowes 3 weeks ago

  • Solved

taskbar icon does not indicate when new email is available

Taskbar icon does not indicate when new mail has arrived. Does not show a count of new/unread messages. 128.3.2 Windows 11 In settings "incoming mail" icon options I ha… (read more)

Taskbar icon does not indicate when new mail has arrived. Does not show a count of new/unread messages. 128.3.2 Windows 11

In settings "incoming mail" icon options I have chosen "show count of new emails" and "show a tray icon for unread messages is checked".

I am unable to tell at a glance if new email has arrived. I see from researching the KB I'm not the only to have this issue, but none of the settings seem to help.

Asked by prestonmeg 3 months ago

Answered by sfhowes 3 months ago

  • Solved

Can't get Thunderbird to default to unthreaded for new folders

I using TB 128.6 on a Macbook running Sequoia 15.1.1. I am trying to set the default to 'unthreaded' for new folders that I create using the steps here: https://www.bad… (read more)

I using TB 128.6 on a Macbook running Sequoia 15.1.1. I am trying to set the default to 'unthreaded' for new folders that I create using the steps here: https://www.badpenguin.org/thunderbirds-default-sort/

Using the config editor, I set mailnews.default_view_flags to "0" (unthreaded). (See 1st screenshot.) after doing so, I quit TB and restarted it. However, when I created a new folder, it is still set to threaded.

(Still proud of myself for figuring out how to use the config editor, which I never did before! :-)

Anyone have a tip for how to effect this change for new folders? Thanks for your help.

Asked by Queenmab100 3 weeks ago

Answered by Toad-Hall 3 weeks ago

  • Solved

Creating multiple calendars

I am trying to create two separate calendars in Thunderbird. I would like one calendar to contain holidays, birthdays, etc. The other I would like to contain a list of … (read more)

I am trying to create two separate calendars in Thunderbird. I would like one calendar to contain holidays, birthdays, etc. The other I would like to contain a list of daily tasks to be completed. I started by creating the holiday/birthday calendar and was mostly successful. I figured out how to create a new calendar; however, I do not know how to make it blank so that I can start adding my to-do lists. The new calendar appears to be a duplicate of the first calendar, with all of the entries I had put into the first calendar, instead of a new, blank calendar on which to make new entries. How can I make a new blank calendar?

Asked by elbee 3 weeks ago

Answered by elbee 3 weeks ago

  • Solved

Adding Tasks to Thunderbird Calendar

I am trying to create a personal calendar as a checklist for chores. Is it possible to make a list of tasks without adding a time to each task? When I try to print the c… (read more)

I am trying to create a personal calendar as a checklist for chores. Is it possible to make a list of tasks without adding a time to each task? When I try to print the calendar, the time stamp takes a lot of space and is unnecessary for my purposes. Also, I have added birthdays/anniversaries/holidays to my calendar, and these also require an unnecessary time stamp. Is there a way to add these without an associated time?

Asked by elbee 3 weeks ago

Answered by frisée 3 weeks ago

  • Solved

Change fist day of the week to Monday

Hello, I want to change first day of the week to Monday (who on earth would have Sunday as the fist work day??) Problem: All instructions online are useless since there i… (read more)

Hello, I want to change first day of the week to Monday (who on earth would have Sunday as the fist work day??) Problem: All instructions online are useless since there is no "Options" / no "Preferences" / in Settings there is no "Calendar" or anything referring to Calendar. Under Settings there is only General, Composition, Privacy & Security, Chat and Export for Mobile. Nothing for Calendar. Also in Calendar view ... nothing to change days order. All online articles seem to be outdated (2021 and older)and don't apply anymore. Someone advised the reboot Thunderbird ... ? How to do that? Just close it down at the X?

Please help.

Thanks

Asked by klausr1 3 weeks ago

Answered by Yu5tiqX9og 3 weeks ago