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  • Solved

Thunderbird fails to connect ad authentify to Gmail account

This is getting completely ridicolous! First SMPT failed to connect, than IMAP stopped working with our years old perfect working OAuth2 config. So we deleted in the end … (read more)

This is getting completely ridicolous! First SMPT failed to connect, than IMAP stopped working with our years old perfect working OAuth2 config. So we deleted in the end the program. re-installed the latest version of Thunderbird and tried to reconnect our Gmail account with our user/password (both 1000% correct!!), all on Oauth2 according to your help, but nothing works, simply getting error message that either config, user or password are incorrect.

Hi guys, what is going on? This our business account, and we URGENTLY need it up and running again. Please HELP!

Asked by Heaven of Sound 1 day ago

Answered by david 1 day ago

  • Solved

Search Mbox File

I am new to ThunderBird so forgive me if this answer is obvious. I am using Thunderbird to access google takeout files (mbox files) of archived emails due to limited gmai… (read more)

I am new to ThunderBird so forgive me if this answer is obvious. I am using Thunderbird to access google takeout files (mbox files) of archived emails due to limited gmail storage.

I am testing this as a solution for storing archived work emails to be accessed in the future.

When I went to "search" the mbox file, the only option was to "filter" the emails. I need to be able to search the folder, especially for body text.

Any suggestions/guidance would be greatly appreciated!

Asked by Kaitlin Jaffray 19 hours ago

Answered by sfhowes 18 hours ago

  • Solved

TB Profile has two folders for Imap.mail.Yahoo.com

I'm trying to reduce size of TB Profile folder (2.45GB) I observe that my TB Profile, Imap.Mail folder contains two folders for Yahoo.com, one of which I suspect is unne… (read more)

I'm trying to reduce size of TB Profile folder (2.45GB) I observe that my TB Profile, Imap.Mail folder contains two folders for Yahoo.com, one of which I suspect is unnecessary.

- imap.mail.yahoo.com 27 MB

- imap.mail.yahoo-1.com 2.29 GB. This folder has the more recent "Date Modified" date.

Please see screenshot. No problems with TB operations.

Can one of these be deleted? Which one? How? (i.e., any re-naming involved?)

Thank You

Roger

Asked by rleus 1 day ago

Answered by david 1 day ago

  • Solved

Emails not appearing as normal.

I need some help please. For several weeks my emails have not appeared as they usually would - especially ones from organisations that would have images and text. Either … (read more)

I need some help please. For several weeks my emails have not appeared as they usually would - especially ones from organisations that would have images and text. Either they are blank. Or they just have some sequences of letters numbers etc repeated. Or they still have no images, there is some text in black but mostly lots of https: followed by 4-5 lines in blue and if clicked on it takes me to their website. If I open my account on Webmail these emails appear more or less as normal. I have sought help (checked I have up to date version, tried taking it off and putting it back on - made no difference) and been told I need to contact my service provider. I do hope you can help me sort this out. And in simple language! Keryn

Asked by Keryn 1 day ago

Answered by david 1 day ago

  • Solved

will thunderbird 115 get updates till 1Q 2025 as firefox?

Dear support/community, I'm a little confused on the support of 115 version of thunderbird. It has been kind of treated as a "esr" version, like below 115.16.0esr indica… (read more)

Dear support/community, I'm a little confused on the support of 115 version of thunderbird. It has been kind of treated as a "esr" version, like below 115.16.0esr indicates.

https://archive.mozilla.org/pub/thunderbird/releases/115.16.0esr/

I know firefox is stopping update until end of 1Q 2025, and my assumption that applies to all Mac, Windows and Linux and till then firefox will get high/medium CVE patches if impacted --- is this the right assumption?

I'm not sure about the situation of thunderbird. while I intend to believe similar to firefox, also told that 115.16 is the last 115 version.

Thanks.

Asked by Yonghang Wang (yxwang5) 2 days ago

Answered by Matt 2 days ago

  • Solved

Feedback on issues moving Thunderbird to new computer - W10 to W11

Moving Thunderbird from an old laptop (W10) to a new laptop (W11). Doing this for a non-computer-literate friend. Old laptop (bought in 2016) is now running W10 but I ass… (read more)

Moving Thunderbird from an old laptop (W10) to a new laptop (W11). Doing this for a non-computer-literate friend. Old laptop (bought in 2016) is now running W10 but I assume it was originally W7 and upgraded at some point (by me).

I followed Moving Thunderbird data to a new computer which seemed straightforward. However when I copied the Profile across and restarted Thunderbird there was no data to be seen. I tried again just to be sure, including uninstalling and reinstalling Thunderbird. Still no joy. [There are support threads about this but they seem to be archived so I can't update them.]

Onwards and upwards. I tried the "export to zip file" option. This had a mild warning that if the Profile was more than 3GB it might (!) be better to back up instead. [Noting that I had already tried this and failed - see above.]

It produced the ZIP file eventually, at an impressive 15.8GB. I then tried to restore from it, but the Restore option refused to find it, showing a comment that the file must be not larger than 2GB. I refer the reader back to the note on the Export option.

I then noted that you could Import from another Profile. I had one of those saved from my first attempts to copy Profile -> Profile. So I tried this option and it worked.

I think my issue was that the old version of Thunderbird was 32 bit and the new version was 64 bit. In which case the document linked to above could do with an update to warn about moving from 32 bit to 64 bit and include the method that worked. [Subject to more testing by others to confirm the solution works reliably.]

The Export dialogue could also do with a much more specific warning, to align with the Import dialogue.

This is a brief summary of a very long day because shifting 15.8GB of data around between computers and in and out as well is incredibly tedious! :-( Noting that the ZIP file and the Thunderbird directory tree with the Profile in are both the same size.

Asked by hugh.gives 3 days ago

Answered by hugh.gives 22 hours ago

  • Solved

Thunderbird 1248.4.1esr (64-bit) error sending message

When I try to send a message with an attachment I receive this error: "Sending of the message failed. There was an error attaching 006.jpg. Please check that you have ac… (read more)

When I try to send a message with an attachment I receive this error:

"Sending of the message failed. There was an error attaching 006.jpg. Please check that you have access to the file."

The file exists, I have permissions and it does not happen on 115.10.1 (64-bit) I have the two Thunderbirds installed, one is repo and the new one is flatpak (Ubuntu 24.04)

Asked by ajoliveira 2 days ago

Answered by ajoliveira 1 day ago

  • Solved

Setting up email

Hi, A few weeks ago, my desktop PC had to be returned to the manufacturer for repair, so I had to move my email to my laptop. I have 9 email accounts (3x yahoo, 3 x Micr… (read more)

Hi, A few weeks ago, my desktop PC had to be returned to the manufacturer for repair, so I had to move my email to my laptop. I have 9 email accounts (3x yahoo, 3 x Microsoft, 2 x GMX and a Gmail). I used to train adults how to use a computer or laptop (basic training) so had addresses for different providers, so I was familiar with anything they could throw at me! Some don't get a lot of use now, but I like to keep them, for the odd occasion. All the accounts loaded sweetly at the time, some requiring 2FA, but none needing any App Passwords. A week ago My laptop had a catastrophic problem requiring me to restore to factory defaults. Since then, I have been reinstalling all the programs/apps to get it something like it was before the disaster occurred. Obviously, as part of the process, I had to reinstall Thunderbird. However, I have not been able to get any of the accounts to get set up on Thunderbird. The settings are found in the database and passed as okay, but I've been getting messages like: "Unable to login at server. Probably wrong configuration, username or password." I know the settings are correct because I have double-checked them very carefully, and I also use Bitwarden to ensure the Username and Password are correct. Initially I had wondered whether it was just one account that was a problem, and had tried other (alternative and approved) port and security settings but got a "Thunderbird failed to find the settings for your email account" message. I am puzzled, because about 3 weeks ago everything went in so easily, and I completed all nine accounts one after the other in probably less than half an hour, and now I can't complete any. I'm obviously playing with the idea of trying another email program, but also liked the calendar in Thunderbird. I'll attach some screen prints below. I also use Nord VPN, but for a fortnight it didn't matter whether Nord VPN was on or off, Thunderbird was brilliant. Today I was wondering whether that was having an effect, so I switched on Split Tunnelling, and applied Thunderbird, but it made no difference. So my next thought was whether as part of the Factory reset of the Laptop, not all the registry entries for Thunderbird had been cleared, or that there was some files somewhere that had escaped the purge and Thunderbird was still pointing to them. However, that didn't make sense, because I had Uninstalled Thunderbird with BC Uninstaller and deleted entries found after uninstallation, before I reinstalled it. So what can I do other than find some other email product, which seems unlikely at present! Kind regards.

Asked by p_johnson 2 weeks ago

Answered by p_johnson 1 day ago

  • Solved

Thunderbird 115 - multiple computers - WAV file fails with one account - See details

Thunderbird issue: System: Two computers running Linux Mint 21.3 - Google Chrome is the default browser. Both running Thunderbird 115 Both have the same two accoun… (read more)

Thunderbird issue:

System: Two computers running Linux Mint 21.3 - Google Chrome is the default browser.

Both running Thunderbird 115

Both have the same two accounts set up  : Pop3 – gmail.com

Both accounts were announcing ‘You Have Mail” using custom WAV file.

Both accounts are set for manual downloads.

I stay up to date on all updates for system as well as TB

Issue:

All worked A-O.K. until a month ago when one (primary account on one computer stopped announcing “You Have Mail”. The other account (secondary) as well as both accounts on the other computer still function normally, i.e. the wav file is functional.

I have tried everything that I can think of to address the issue but have been coming up empty handed.

I haven’t messed with the css files but have change paths to the file, used a different wav file. Tried oga, mp3, etc. all with no fix. I’ve changed themes and checked other add-ons. Still no fix.

I could live without it but I’m one that likes to have everything working!

Is it in my profile or what?

Any help would be greatly appreciated!

Ron Haltermon, Dothan, AL USA

Asked by Ron Haltermon 6 days ago

Answered by Ron Haltermon 1 day ago

  • Solved

Cannot access saved passwords without entering my Username and password

When I've clicked on 'Show Passwords' before, they have always appeared - but today this screen was displayed. I thought my user name was: first name (abbreviated), foll… (read more)

When I've clicked on 'Show Passwords' before, they have always appeared - but today this screen was displayed.

I thought my user name was: first name (abbreviated), followed by a space and my surname - as it appears on emails I send.

As for the password, I never set a master password when I downloaded Thunderbird and imported all my mail accounts.

I tried entering the password set for signing into the PC I was using without success.

I therefore don't know how to satisfy Windows Security with user name or / and password.

If you had this problem and overcame it, please tell me how. Thank you!

Asked by chattome 2 days ago

Answered by Matt 2 days ago

  • Solved

Annoying popup messages

When I first use my computer in the morning I get annoying popups (with tones) for each of the email messages I've received since I quit using my computer the previous ni… (read more)

When I first use my computer in the morning I get annoying popups (with tones) for each of the email messages I've received since I quit using my computer the previous night. How can I get that stopped?

Asked by jfcannon2008 2 days ago

Answered by david 2 days ago

  • Solved

IMAP account same after moving mail into Local Folder

Hi, my IMAP email account is getting full, so to make space, I moved most of my mail, including both Inbox and Sent, to the Local Folder, however there's no size differen… (read more)

Hi, my IMAP email account is getting full, so to make space, I moved most of my mail, including both Inbox and Sent, to the Local Folder, however there's no size difference showing, according to my email provider's quota meter. My IMAP mail is still just as full. Perhaps I'm not understanding what the Local Folder is. I thought this meant I could have mail offline but still accessible. Could anyone please help me understand this, and also please tell me if there's a way to keep my mail accessible and readable from within Thunderbird while keeping it stored offline so that it's removed from my IMAP account. Thank you!

Asked by Mel 4 days ago

Answered by david 4 days ago

  • Solved

Can't log in to Thunderbird account on a new (old) MacBook--Help!

Had to reinstall Thunderbird on my old Mac after wiping it (accidentally! :() and it won't let me log in--Says probably wrong configuration, username or password. O… (read more)

Had to reinstall Thunderbird on my old Mac after wiping it (accidentally! :() and it won't let me log in--Says probably wrong configuration, username or password. Old computer logs in fine! Any help most most appreciated THANK YOU!!!!!

Asked by slawhi520 4 days ago

Answered by slawhi520 3 days ago

  • Solved

How to change email spacing to single space from double space

My email messaging seems to be set at a defined format with double spacing. I prefer to use single spacing but in order to do this I have to type all the way to the end … (read more)

My email messaging seems to be set at a defined format with double spacing. I prefer to use single spacing but in order to do this I have to type all the way to the end of the page and then it will automatically go to the next paragraph and will then use single spacing. I would really like to be able to format my emails with single spacing and different margins other than what I have to use now (i.e.using the entire width of the message). I cannot find any way to change this automatic double spacing and change the width of the paragraph at the same time. From the drop down list directly above the body of the message, I have tried changing from Body Text to Paragraph and back again, but nothing works. Thanks very much for your help.

P. S. I am using Windows 10 with Thunderbird version 128.4.2 esr. I had the same problem in more recent versions but not in older versions.

Asked by Colleen 3 days ago

Answered by Colleen 3 days ago

  • Solved

Downgrading help

Been using TB for about 10 years. My last upgrade was to ver 52.9.0. in 2018. Since, I have clicked the upgrade button a few times. I do not know what ver I was runnin… (read more)

Been using TB for about 10 years. My last upgrade was to ver 52.9.0. in 2018. Since, I have clicked the upgrade button a few times. I do not know what ver I was running before my accidental upgrade to 115.16.2 a couple days ago. This ver is terrible. I want to go back to my previous ver, but not sure what it was.

So a month ago I did a win 10 backup to my external drive. Not sure how to just restore TB on win 10 backup. Also, I weekly copy my profile to a thumb drive.

1. Where is that ver number located in the copied profile so I know what ver I was running? And if I find it can I just uninstall TB and all files/profile and reinstall that version; then import my copied profile without losing 10 years of mail?

Asked by Charlie 4 days ago

Answered by Charlie 3 days ago

  • Solved

Thunderbird 128 freezes completely on launch even after reinstall

I was using Thunderbird for Windows 10 normally for many months. Recently, whenever I launch the app it immediately freezes, and I have to force quit the application. Rei… (read more)

I was using Thunderbird for Windows 10 normally for many months. Recently, whenever I launch the app it immediately freezes, and I have to force quit the application. Reinstalling the app does not fix the issue. I haven't tried deleting my profiles yet, but I would like to avoid that if possible.

Asked by gallium 2 months ago

Answered by honvmpri 2 months ago

  • Solved

Will Thunderbird use css for text anytime soon?

Will Thunderbird use css for text anytime soon? My current version is 128.3.2 Right now it uses the old html code for font size. I would at times like to make the text b… (read more)

Will Thunderbird use css for text anytime soon? My current version is 128.3.2

Right now it uses the old html code for font size. I would at times like to make the text bigger say for my headings then font size 6 I use the add-on called ThunderHTMLedit to view the code.

/* <meta http-equiv="content-type" content="text/html; charset="> <font size="6" face="Bookman Old Style">Thunderbird FONT size</font>

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Asked by davidhelp 6 days ago

Answered by davidhelp 4 days ago

  • Solved

Inbox empty on Gmail IMAP account

Hello, My name is Magali, I have just installed Thunderbird 128.4.0esr (64 bits) on my Macbook Pro 2017 a week ago. I've synchronized 4 email accounts (including 3 gmai… (read more)

Hello,

My name is Magali, I have just installed Thunderbird 128.4.0esr (64 bits) on my Macbook Pro 2017 a week ago. I've synchronized 4 email accounts (including 3 gmail) so far, one of them is having a problem.

Everything was working fine at the beginning but at some point the emails in the inbox disappeared. They are still present in gmail.com and in the "all messages" folder (screenshot 2), but my inbox only shows the new messages (screenshot 1). But the inbox messages reappear when I add a filter "recipient = me" (screenshot 3) and disappear when the filter is empty...

Does someone know what is happening ?

Thank you ! Magali

Asked by magali.fabre 6 days ago

Answered by magali.fabre 4 days ago