All Products Support Forum

I recently have successfully changed, via my browser, the password of one of my Yahoo! accounts. Now, when I use my Thunderbird app, which collects my emails from many different accounts - including the Yahoo account - Thunderbird can no longer access my Yahoo! mail for the simple reason it still uses the old Yahoo! account password that had to be replaced. How can I get Tbird to know about the password change?

Hoping some kind person can help me out, an old gent in Thailand

Hi – I have been with Thunderbird for a while now but didn’t use your email program as I have been using Gmail for several years and still do. When I finished with my previous ISP, I copied the folders holding all my old emails to the hard disk on my PC. Is there any way I can use Thunderbird to read/delete these emails using my hard drive as the source and without using an ISP?

My aol.com IMAP is used directly only for travel. The same email address serves my Thunderbird POP email. Currently, ALL incoming mail goes to the AOL server. I cannot see the messages nor answer them on the local system. I store nothing on the AOL server. How can I get the incoming mail to the local email tool?

Any work-arounds?

Katharine

Hello,

I updated to 115.11.1 (32-bit) and unified folders will not appear and the option will not stay checked. I have exhausted my options. I previously had 64-bit with same issue so I deleted and installed 32-bit as some said this would help the issue ( I'm on 64-bit windows 10 OS).

I've tried deleting smart mailboxes, virtualfolder and jsontreefolder

nothing is working, I am at wits end. Please help!

I'm a newbie to Thunderbird. I've added an existing email account to Thunderbird, but it displays the emails with the oldest on top. How do I setup the Thunderbird app to display the most recent emails on top?

Using Thunderbird version 115.11.1 (32-bit), I cannot set up my Gmail account. I've tried all tips and suggestions: Accepted cookies, OAuth2 authentication in both IMAP and SMTP, removed saved password, but still got the message: "probably wrong configuration, username or password". At start, enter my name and Gmail address, leave the password blank and click "Done" I don't see any sign of "Sign in with your Google account" as I have read in several places. In my Google account I can't see any way to turn on or add any third-party apps. Can you pleas help? Sincerely, Geir (gaf.pedersen@gmail.com)

I have a recurring but random problem when I reply to an email with a distribution list. TB seems to select an email address from the CC addresses on the original email rather than my mailbox address. example - mail received from user A with copy to B C D E. I reply to all and sometimes the sender address used by the system is one of the CC addresses (ie B C D or E). All users are getting the message but they think it was sent by somebody else. This could be a sensitive problem if I was making a report and then wondered why there was no follow up. Is there a setting somewhere that decides which sender address I use? I use two accounts, one is my internet provider (BT) and the other is Gmail. So far, I have only been advised of Gmail errors. Thanks in advance.

I was setting up my new email account on thunderbird and I was facing some issue, so to solve the issue I set up the account without entering the password, but later when TB is asking for the password and I am entering the password then TB is not accepting it, it is only showing that "Login to server imap.gmail.com with username 23je0520@iitism.ac.in failed".

please fix this problem.

Hi folks,

I run a server which is ONLY accessible from my own IP address. I have a particular script on that server which deletes certain log and temporary data files at the end of a job run. I have a problem where those files being deleted WITHOUT me visiting the page !!

Somehow Firefox appears to be randomly visiting that page all on it's own, without a window or tab open which is then deleting the files at the wrong times without me doing anything.

I have put some tracking in the script and the http request is DEFINITELY coming from my IP.

The user agent is being reported as: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0

The page address is not being recorded in my browsing history.

How is this happening ? I only have 2 extensions installed: Tab Reloader and UBlock Origin.

Is there a way to track ALL activity that Firefox is doing so I can trace where this is coming from please ?

I'll point out that to my knowledge, this is ONLY happening on this specific page on my own server and not anywhere else that I am aware of. All my other scripts on that server have tracking as well, but none of them have been randomly run.

I need to track this down as right this moment I have the original script renamed and I'm having to use £%~£%&{ chrome to run it as I cannot trust FF NOT to run it !!!!

Any help would be appreciated.

I am currently using Ubuntu 24.04. I recently switched from the snap ubuntu package to using the firefox APT package. However, I've noticed this really weird issue. Whenever I download a file, it always seems to have the "file://" link or mime type.

Say for example I download an mp4 video, trying to open it via firefox results in a dialog asking me to "select which application i want to open this file link in"

I have tried refreshing firefox, and tried completely removing it from my operating system (a search of my entirety of / showed no traces of anything relating to firefox), but even after a clean install, the issue persisted.

The only way I found that can fix this issue is by using firefox nightly, or using the firefox flatpak. And I'd prefer to not use either.

I was monitoring the browser console, and upon clicking on the file in the downloads list, It seems that firefox gets this error:

Uncaught (in promise) TypeError: defaultButton is undefined

   _setInitialFocusIfNeeded chrome://global/content/elements/dialog.js:318
   _postLoadInit chrome://global/content/elements/dialog.js:332
   connectedCallback chrome://global/content/elements/dialog.js:149

dialog.js:318:9

This error does not occur on firefox nightly.

I believe I have troubleshooted this as much as possible on my end, and I'm unsure of what to do about this. Could I please get a bit of help?

I had a problem where emails from two months ago were empty meaning that when I click to open them, they contain nothing. I tried using the Repair Folder tool. Now, almost all of the emails in my inbox have been deleted. Unfortunately, I did not back up the folder. Any way to get these back? Is this expected action when using the Repair Folder tool?

Thank you

I've been using Thunderbird for a very long time now but I've never experienced this kind of problem: I have few outlook.com accounts set up and looks like I can't send emails from outlook.com using Thunderbird. To send a new email or respond to my emails I have to manually log in to my outlook website account or use my phone (Android). Every time I try to send or respond to email the Thunderbird I get these messages (included in the attachments): no connection to the server or it keeps asking me to put my password even though passwords has not changed. There seem to be no problem with receiving emails.

My Firefox is the most recent version 126. I am having trouble with pop-ups being blocked. I have added the website to the pop-up exception list. When I go to the site, it shows me the little icon showing I have added exceptions for this site. However; the pop-up still gets blocked.

The site is: https://www.foxit.com/ I try clicking the Log In drop down then Foxit Account. Before this would pop-up the log in screen for the site but since version 125, it does not. I just updated to version 126 to see if that resolved it before creating this post but it didn't. Thus I am here trying to get help.

A few months ago my bank statement from wells fargo stopped showing the information. All I have are the heading and lines... no information. I was told by Wells Fargo it is a security glitch in the Firefox preferences. I was not able to find what they were referring to so I am contacting you for help. Instructions on where to find this would be greatly appreciately. It was something about unclicking encrypted security and that bothers me somewhat.

I was using foxfilter extension on spin browser in android and spin uses Firefox at it's core . The extension used to work well until some point in the past and suddenly it stopped working . I reached out to foxfilter support and they told Firefox stopped supporting some extensions on Android and thus the issue . Is there anyway you could start supporting foxfilter on firefox Android or can i use an olderversion of firefox on Android to get foxfilter working . If so could you guide me how to get that version installed ?

Hello! Hope you reader are doing well. Sometimes, I'll even dare say most of the time, when I browse YouTube on Firefox and enter a video - it loads fine (currently 😢) but the thing that says what the browser is doing right now - I don't really know how it's called, sorry - keeps showing, and the only way for me to remove it when it's stuck is to refresh the page. It is a small yet annoying problem, and been persistent through Firefox's updates. Thanks for reading and helping to make Firefox the best!