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Outlook tab recently doesn't indicate when new email is received

Posted

I normally have more than 1 tab open and Outlook is one of them. When I am on another tab, I normally see number of new emails received when new one arrives. But this is not the case recently.

I normally have more than 1 tab open and Outlook is one of them. When I am on another tab, I normally see number of new emails received when new one arrives. But this is not the case recently.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0
  • iTunes Detector Plug-in
  • 5.1.30214.0
  • McAfee MSC FF plugin DLL
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Facebook Video Calling Plugin
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

hello ozlemmc, this is something that's controlled by the site itself, so you'll probably have to contact outlook's support about that issue: Problems with email and how to find help

hello ozlemmc, this is something that's controlled by the site itself, so you'll probably have to contact outlook's support about that issue: [[Problems with email and how to find help]]

Question owner

I contacted them as requested. They tested and confirmed this is firefox issue.

I contacted them as requested. They tested and confirmed this is firefox issue.
Moses
  • Moderator
459 solutions 3607 answers

Hi ozlemmc:

I have Outlook but it's unclear which version of Outlook you are talking about.

There's the end-user Outlook.com (personal) (https://col131.mail.live.com/default.aspx?id=64855&owa=1&owasuffix=owa%2f)

Then there's the Outlook Web App aimed at universities and some businesses. (Mine links to https://pod51041.outlook.com/owa/)

Hi ozlemmc: I have Outlook but it's unclear which version of Outlook you are talking about. There's the end-user Outlook.com (personal) (https://col131.mail.live.com/default.aspx?id=64855&owa=1&owasuffix=owa%2f) Then there's the Outlook Web App aimed at universities and some businesses. (Mine links to https://pod51041.outlook.com/owa/)

Question owner

personal one

personal one
Moses
  • Moderator
459 solutions 3607 answers

Hi, it works fine for me.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • new fx menu > Options/Preferences> Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • new fx menu > Options/Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Hi, it works fine for me. You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Hold down the Shift key and left-click the Reload button *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (Mac) Clear the cache and cookies only from websites that cause problems. "Clear the Cache": *[[Image:new fx menu]] > Options/Preferences> Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *[[Image:new fx menu]] > Options/Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Question owner

I cleared all the history(inc cache andcookies) last night but still no change:-((

I cleared all the history(inc cache andcookies) last night but still no change:-((
Moses
  • Moderator
459 solutions 3607 answers

Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below: *'''Windows/Mac''': Go to Help > Restart with add-ons disabled *'''Linux''': Run ''firefox -safe-mode'' in the Terminal/Konsole If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

Question owner

-( this hasn't worked either
:-( this hasn't worked either
Moses
  • Moderator
459 solutions 3607 answers

Can you try disabling Protected Mode for Flash using the workaround below:

Can you try disabling Protected Mode for Flash using the workaround below: *http://forums.adobe.com/thread/1018071#TemporaryWorkaround

Question owner

it seemed to work now:-)) Thanks so much. So what was the issue suddenly came out of blue? Can I also ask about Flash Player crashes in Firefox that was on the link u sent? I have that problem as well but couldn't follow after option 3 on the link.

it seemed to work now:-)) Thanks so much. So what was the issue suddenly came out of blue? Can I also ask about Flash Player crashes in Firefox that was on the link u sent? I have that problem as well but couldn't follow after option 3 on the link.

Question owner

I've got bad news. Still cannot see if any email is received unless I go to the tab

I've got bad news. Still cannot see if any email is received unless I go to the tab
Chris Ilias
  • Moderator
354 solutions 1944 answers

I just tried testing this on the latest beta, and the background tab updated immediately.

We'll need some more info about your Firefox setup. Go to Help > Troubleshooting Information then click Copy all to Clipboard. Open a reply to this post, and go to Edit > Paste to paste the info from your Troubleshooting Information page.

I just tried testing this on the latest beta, and the background tab updated immediately. We'll need some more info about your Firefox setup. Go to '''Help > Troubleshooting Information''' then click '''Copy all to Clipboard'''. Open a reply to this post, and go to '''Edit > Paste''' to paste the info from your Troubleshooting Information page.

Question owner

{

 "application": {
   "name": "Firefox",
   "version": "28.0",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0",
   "supportURL": "https://support.mozilla.org/1/firefox/28.0/WINNT/en-US/"
 },
 "crashes": {
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   "pending": 0
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   "browser.cache.disk.smart_size_cached_value": 358400,
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   "browser.sessionstore.upgradeBackup.latestBuildID": "20140314220517",
   "browser.startup.homepage_override.mstone": "28.0",
   "browser.startup.homepage": "google.co.uk",
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   "extensions.lastAppVersion": "28.0",
   "gfx.direct3d.last_used_feature_level_idx": 0,
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   "places.database.lastMaintenance": 1399294383,
   "places.history.expiration.transient_current_max_pages": 104858,
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   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "privacy.sanitize.migrateFx3Prefs": true,
   "storage.vacuum.last.places.sqlite": 1398947367,
   "storage.vacuum.last.index": 1
 },
 "graphics": {
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   "windowLayerManagerType": "Direct3D 10",
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   "adapterDescription": "AMD Radeon(TM) HD 6480G",
   "adapterVendorID": "0x1002",
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   "isGPU2Active": false,
   "direct2DEnabled": true,
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   "directWriteVersion": "6.2.9200.16571",
   "webglRenderer": "Google Inc. -- ANGLE (AMD Radeon(TM) HD 6480G Direct3D9Ex vs_3_0 ps_3_0)",
   "info": {
     "AzureCanvasBackend": "direct2d",
     "AzureSkiaAccelerated": 0,
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 "javaScript": {
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 "accessibility": {
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     "minVersion": "3.15.5 Basic ECC",
     "version": "3.15.5 Basic ECC"
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     "minVersion": "3.15.5 Basic ECC",
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     "minVersion": "3.15.5 Basic ECC",
     "version": "3.15.5 Basic ECC"
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 },
 "userJS": {
   "exists": false
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 "extensions": [
   {
     "name": "HP Smart Web Printing",
     "version": "4.51",
     "isActive": false,
     "id": "smartwebprinting@hp.com"
   },
   {
     "name": "McAfee SiteAdvisor",
     "version": "3.6.6",
     "isActive": false,
     "id": "{4ED1F68A-5463-4931-9384-8FFF5ED91D92}"
   }
 ]

}

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Question owner

Chris, Is above what is required? Thanks

Chris, Is above what is required? Thanks
Chris Ilias
  • Moderator
354 solutions 1944 answers

I don't see anything there that might be the cause. I'm always suspicious of McAfee plugins. You could try disabling that. For instructions, visit https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems

I don't see anything there that might be the cause. I'm always suspicious of McAfee plugins. You could try disabling that. For instructions, visit https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems
cor-el
  • Top 10 Contributor
  • Moderator
17481 solutions 157975 answers

How did Outlook show this notification previously?

Did the title of the page change as that would be a requirement to make the icon flash?


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
How did Outlook show this notification previously? Did the title of the page change as that would be a requirement to make the icon flash? ---- Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

This hasn't worked either

This hasn't worked either

Question owner

I meant disabling McAfee plugins

I meant disabling McAfee plugins

Question owner

Dear cor-el, I started Firefox in Safe Mode and the extensions were disabled: HP Smart Web printing is apparently incompatible with Firefox 29.0.1. McAfee site advisor was also disabled.

All ad-ons were also disabled by safe mode (default 29.0.1disabled).

How did Outlook show this notification previously? Normally I have many tabs open and when I am working on one of them if email is received Outlook (personal one) tab will have a number of emails received on the tab next to the tab name. But it does not flash. Title does not change.

Dear cor-el, I started Firefox in Safe Mode and the extensions were disabled: HP Smart Web printing is apparently incompatible with Firefox 29.0.1. McAfee site advisor was also disabled. All ad-ons were also disabled by safe mode (default 29.0.1disabled). How did Outlook show this notification previously? Normally I have many tabs open and when I am working on one of them if email is received Outlook (personal one) tab will have a number of emails received on the tab next to the tab name. But it does not flash. Title does not change.
Chris Ilias
  • Moderator
354 solutions 1944 answers
Try resetting Firefox: https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems