Can you give me a list of your crash reports?

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

bp-7bf06f39-a5e0-4afe-8836-948782140410 bp-f9773f05-2c6a-4672-8acf-55f582140410 bp-930ec107-c402-4c06-bc5d-122dd2140410 bp-b1ef757f-c91a-4719-ab0f-daaca2140410 bp-46d09b08-d5dd-4d5c-931c-f85372140410 bp-6c9336e6-139b-4b13-a13d-2bb182140410

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

1. Go to this Adobe Flash Player Help page.
2. Right-click on the Flash Player logo on that page.
3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.
   
   The image "fpSettings1.PNG" does not exist.
   
5. Remove the check mark from Enable hardware acceleration.
6. Click Close to close the Adobe Flash Player Settings Window.
7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

When I right click on the logo settings does not apper in the window

Settings does not appear in the menu

What do you see when you right click the flash logo? It's supposed to look like this:

• https://support.cdn.mozilla.net/media/uploads/images/2014-04-10-20-14-00-584518.png

That URL is Not Found!

It's supposed to look like this (See screenshot below)

What do YOU see?

No I use a Mac. I see a menu but not one that has settings or global settings

This is what I see

This only started happening after I had updated flash

IF it is the same thing, as seems possible, it may be a known issue only affecting some Macs and the work around is to downgrade by using an uninstaller and reinstall the older versions

ATTENTION MAC CUSTOMERS - Flash Player 13 "Plugin Failure" Workaround Apr 10, 2014 4:28 PM http://forums.adobe.com/thread/1447282

Download and run our uninstaller:

http://fpdownload.macromedia.com/get/flashplayer/current/support/uninstall_flash_player_osx.dmg

Download and run the version 12 installer from: http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_12_osx.dmg

Thank you!!!