X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

Adobe flash keeps crashing

Adobe flash keeps crashing

Chosen solution

IF it is the same thing, as seems possible, it may be a known issue only affecting some Macs and the work around is to downgrade by using an uninstaller and reinstall the older versions

ATTENTION MAC CUSTOMERS - Flash Player 13 "Plugin Failure" Workaround Apr 10, 2014 4:28 PM http://forums.adobe.com/thread/1447282

Download and run our uninstaller:

http://fpdownload.macromedia.com/get/flashplayer/current/support/uninstall_flash_player_osx.dmg

Download and run the version 12 installer from: http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_12_osx.dmg

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • iPhoto6
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • The iLok Client Helper Plug-in v3.5 allows you to use iLok.com to manage your iLok hardware keys. For more information, visit the iLok.com Web site.
  • RealPlayer Plugin

Application

  • Firefox 28.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:28.0) Gecko/20100101 Firefox/28.0
  • Support URL: https://support.mozilla.org/1/firefox/28.0/Darwin/en-US/

Extensions

  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom)
  • DownloadHelper 4.9.22 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Fast Video Download (with SearchMenu) 4.2.6 ({c50ca3c4-5656-43c2-a061-13e717f73fc8})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Cooliris 1.12.3.58254 (piclens@cooliris.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 407
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce 8600M GT OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 1048576
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 6
  • browser.places.updateRecentTagsUri: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
  • browser.startup.homepage: http://www.jamesjoseph.co.uk/James_Joseph_Music_Management.html
  • browser.startup.homepage_override.buildID: 20140314220517
  • browser.startup.homepage_override.mstone: 28.0
  • dom.ipc.plugins.enabled.i386.coolirisembedded.bundle: False
  • dom.ipc.plugins.enabled.x86_64.coolirisembedded.bundle: False
  • dom.max_script_run_time: 0
  • extensions.lastAppVersion: 28.0
  • keyword.URL: http://search.genieo.com/results.html?v=gim19340001&t=1404&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1397128702
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1301180385
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.adobepdfviewernpapi: 0
  • plugin.state.divxbrowserplugin: 0
  • plugin.state.flip4mac wmv plugin: 0
  • plugin.state.scorch: 0
  • plugin.state.silverlight: 0
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.offlineApps: True
  • privacy.cpd.cache: False
  • privacy.cpd.formdata: False
  • privacy.cpd.sessions: False
  • privacy.item.offlineApps: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • security.OCSP.disable_button.managecrl: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1395335487

Misc

  • User JS: No
  • Accessibility: No
Moses
  • Moderator
459 solutions 3607 answers

Can you give me a list of your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Can you give me a list of your crash reports? #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.

Question owner

bp-7bf06f39-a5e0-4afe-8836-948782140410 bp-f9773f05-2c6a-4672-8acf-55f582140410 bp-930ec107-c402-4c06-bc5d-122dd2140410 bp-b1ef757f-c91a-4719-ab0f-daaca2140410 bp-46d09b08-d5dd-4d5c-931c-f85372140410 bp-6c9336e6-139b-4b13-a13d-2bb182140410

bp-7bf06f39-a5e0-4afe-8836-948782140410 bp-f9773f05-2c6a-4672-8acf-55f582140410 bp-930ec107-c402-4c06-bc5d-122dd2140410 bp-b1ef757f-c91a-4719-ab0f-daaca2140410 bp-46d09b08-d5dd-4d5c-931c-f85372140410 bp-6c9336e6-139b-4b13-a13d-2bb182140410
Moses
  • Moderator
459 solutions 3607 answers

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    fpSettings1.PNG
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See [[Flash Plugin - Keep it up to date and troubleshoot problems|this article]] for more information on using the Flash plugin in Firefox). To disable hardware acceleration in Flash Player: #Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page]. #Right-click on the Flash Player logo on that page. #Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open. # Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br/> <br/>[[Image:fpSettings1.PNG]] <br/> # Remove the check mark from '''Enable hardware acceleration'''. # Click '''Close''' to close the Adobe Flash Player Settings Window. # Restart Firefox. This [http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has more information on Flash Player hardware acceleration, if you're interested. Does this solve the problem? Let us know.

Question owner

When I right click on the logo settings does not apper in the window

When I right click on the logo settings does not apper in the window

Question owner

Settings does not appear in the menu

Settings does not appear in the menu
Moses
  • Moderator
459 solutions 3607 answers

What do you see when you right click the flash logo? It's supposed to look like this:

What do you see when you right click the flash logo? It's supposed to look like this: *https://support.cdn.mozilla.net/media/uploads/images/2014-04-10-20-14-00-584518.png

Question owner

That URL is Not Found!

That URL is Not Found!
Moses
  • Moderator
459 solutions 3607 answers

It's supposed to look like this (See screenshot below)

What do YOU see?

It's supposed to look like this (See screenshot below) What do YOU see?

Question owner

No I use a Mac. I see a menu but not one that has settings or global settings

No I use a Mac. I see a menu but not one that has settings or global settings

Question owner

This is what I see

This is what I see

Question owner

This only started happening after I had updated flash

This only started happening after I had updated flash
Aman Routh 77 solutions 607 answers

Chosen Solution

IF it is the same thing, as seems possible, it may be a known issue only affecting some Macs and the work around is to downgrade by using an uninstaller and reinstall the older versions

ATTENTION MAC CUSTOMERS - Flash Player 13 "Plugin Failure" Workaround Apr 10, 2014 4:28 PM http://forums.adobe.com/thread/1447282

Download and run our uninstaller:

http://fpdownload.macromedia.com/get/flashplayer/current/support/uninstall_flash_player_osx.dmg

Download and run the version 12 installer from: http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_12_osx.dmg

IF it is the same thing, as seems possible, it may be a known issue only affecting some Macs and the work around is to downgrade by using an uninstaller and reinstall the older versions ATTENTION MAC CUSTOMERS - Flash Player 13 "Plugin Failure" Workaround Apr 10, 2014 4:28 PM http://forums.adobe.com/thread/1447282 Download and run our uninstaller: http://fpdownload.macromedia.com/get/flashplayer/current/support/uninstall_flash_player_osx.dmg Download and run the version 12 installer from: http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_12_osx.dmg

Question owner

Thank you!!!

Thank you!!!