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When I open a new tab, there is nothing there, no search engine, nothing and I cannot customize it. Help.

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When I open a new tab, the page come us either blank, or with the grid. There is no search engine setting, no way to customize it the page with personalized photos, nothing.

When I open a new tab, the page come us either blank, or with the grid. There is no search engine setting, no way to customize it the page with personalized photos, nothing.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • McAfee MSC FF plugin DLL
  • Picasa plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.6.147
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • MetaStream 3 Plugin r4

Application

  • Firefox 28.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:28.0) Gecko/20100101 Firefox/28.0
  • Support URL: https://support.mozilla.org/1/firefox/28.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: VIA/S3G UniChrome IGP
  • adapterDescription2:
  • adapterDeviceID: 0x7205
  • adapterDeviceID2:
  • adapterDrivers: vtdisp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1106
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 3-9-2005
  • driverDate2:
  • driverVersion: 6.14.10.212
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedGfxCard']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.search.openintab: True
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
  • browser.startup.homepage: http://www.ighome.com/|http://mail.google.com/mail/u/0/?hl=en&zx=fdvghfwh7oi1&shva=1#inbox|http://forecast.weather.gov/MapClick.php?lat=37.87702138607635&lon=-90.51704406738281&site=lsx&unit=0&lg=en&FcstType=text#.Uup2x_vHEiU
  • browser.startup.homepage_override.buildID: 20140314220517
  • browser.startup.homepage_override.mstone: 28.0
  • browser.tabs.onTop: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 28.0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1396279441
  • places.history.enabled: False
  • places.history.expiration.transient_current_max_pages: 51996
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.cookies: False
  • privacy.cpd.cookies: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1393709933

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

You can set the new tab page by setting the browser.newtab.url pref on the about:config page to your preferred web page.

See also this article about the New Tab page (about:newtab):

You can change the order of the boxes on the about:newtab page and drag an item to a different tile to pin it to that position or you can remove a website by clicking the close X to block that URL.
You can drag a bookmark or history item and drop them in a tile on the about:newtab page to pin them and have your own favorites sites showing.

You can set the new tab page by setting the browser.newtab.url pref on the <b>about:config</b> page to your preferred web page. See also this article about the New Tab page (about:newtab): *https://support.mozilla.org/kb/new-tab-page-show-hide-and-customize-top-sites You can change the order of the boxes on the about:newtab page and drag an item to a different tile to pin it to that position or you can remove a website by clicking the close X to block that URL.<br /> You can drag a bookmark or history item and drop them in a tile on the about:newtab page to pin them and have your own favorites sites showing.

Question owner

I did as instructed and I still get a blank page. There is no place to search, no way to customize it with a personal picture, no area for feedback at the lower right hand of the page. Nothing. What next?

I did as instructed and I still get a blank page. There is no place to search, no way to customize it with a personal picture, no area for feedback at the lower right hand of the page. Nothing. What next?
finitarry 251 solutions 3421 answers

The search bar is outside of the content area, near the top of the window. Why do you expect a new tab to have a feedback area if you have not put a page on it yet?

Are you by any chance in full screen mode? I believe that the F11 key on the keyboard toggles full screen for Windows. Try that.

The search bar is outside of the content area, near the top of the window. Why do you expect a new tab to have a feedback area if you have not put a page on it yet? Are you by any chance in full screen mode? I believe that the F11 key on the keyboard toggles full screen for Windows. Try that.

Question owner

No, I am not in full screen mode. On my husbands profile, when he opens a new tab there is an area on the page where you have tools, and the grid, no grid thing. Then at the lower part of the page there is an embedded link that goes for feedback. When I open a new tab all I have is a blank page, I have no tool option, no grid, no nothing. Is there something that I can cut and paste to show you the page setup/layout?

No, I am not in full screen mode. On my husbands profile, when he opens a new tab there is an area on the page where you have tools, and the grid, no grid thing. Then at the lower part of the page there is an embedded link that goes for feedback. When I open a new tab all I have is a blank page, I have no tool option, no grid, no nothing. Is there something that I can cut and paste to show you the page setup/layout?
jscher2000
  • Top 10 Contributor
8757 solutions 71650 answers

Hi montanamoss, on your husband's could you check the address bar for that new tab page and see what it says? For example, is it one of the new websites that's similar to the old iGoogle?

If the address bar is blank, he may have a "speed dial" type add-on that is creating that display. Is there anything on the page that might help identify what it is?

Hi montanamoss, on your husband's could you check the address bar for that new tab page and see what it says? For example, is it one of the new websites that's similar to the old iGoogle? If the address bar is blank, he may have a "speed dial" type add-on that is creating that display. Is there anything on the page that might help identify what it is?

Question owner

I'm going to try and attach some files that my husband has made that show the the page source info. and the ctrl./print scrn image. Ok, it won't let me attach the files. How can I attach this information so that I can let you see what maybe is going on? Is there a different email that I can send this to?

I'm going to try and attach some files that my husband has made that show the the page source info. and the ctrl./print scrn image. Ok, it won't let me attach the files. How can I attach this information so that I can let you see what maybe is going on? Is there a different email that I can send this to?
alex_mayorga
  • Top 25 Contributor
  • Moderator
369 solutions 2887 answers

You could upload your pictures to http://imgur.com/ and post the resulting links here for us to see.

You could upload your pictures to http://imgur.com/ and post the resulting links here for us to see.

Question owner

Okay. I have created an imgur account under the following: http://montanamoss.imgur.com/all/

It only allowed me to upload the ctrl/printscrn files. How can I send you the page source information. My husband said that might be more helpful.

Here is another link to the images. http://imgur.com/Z22C4q3

Okay. I have created an imgur account under the following: http://montanamoss.imgur.com/all/ It only allowed me to upload the ctrl/printscrn files. How can I send you the page source information. My husband said that might be more helpful. Here is another link to the images. http://imgur.com/Z22C4q3
cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

Did you try to drag an history item or bookmark into one of the (empty) tiles?

Did you try to drag an history item or bookmark into one of the (empty) tiles?

Question owner

I can drag bookmarks there, like when I open a site and drag and drop it in the grid, but there is still no way to search from the open "new tab" page. Also, I cannot set a background image like my husband can for his new tab pages.

I can drag bookmarks there, like when I open a site and drag and drop it in the grid, but there is still no way to search from the open "new tab" page. Also, I cannot set a background image like my husband can for his new tab pages.
cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

You can only use an extension to set a background to the about:newtab page, so you need to check which extension your husband uses for this feature.

If the about:newtab page isn't working properly then check for issues caused by other extensions.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
You can only use an extension to set a background to the about:newtab page, so you need to check which extension your husband uses for this feature. If the about:newtab page isn't working properly then check for issues caused by other extensions. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
finitarry 251 solutions 3421 answers

Your screenshot shows that you have a search bar and a navigation toolbar with an addressbar, as usual, with that blank tab. If you were looking for little thumbnail pictures in a grid, you need to change the setting in about:config for this:

browser.newtab.url - change to about:newtab

It was probably set to about:blank.

Your screenshot shows that you have a search bar and a navigation toolbar with an addressbar, as usual, with that blank tab. If you were looking for little thumbnail pictures in a grid, you need to change the setting in about:config for this: <pre>browser.newtab.url - change to about:newtab</pre> It was probably set to about:blank.
cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

@finitarry

It is not a blank tab in the screenshot.
If you look closely then you can see the nine tiles as faint rectangles and the icon to enable/disable the about:newtab page in the top right corner, so it is definitely the about:newtab that is displayed in the tab.

@finitarry It is not a blank tab in the screenshot.<br /> If you look closely then you can see the nine tiles as faint rectangles and the icon to enable/disable the about:newtab page in the top right corner, so it is definitely the about:newtab that is displayed in the tab.

Question owner

I guess I am not explaining myself well. When my husband opens a new tab on his profile his comes up the the following:

it has the area to "show the new tab or turn them off (the grid)

it has a "settings" tool that allows him to set a theme, choose a picture, or restore to default

and at the bottom right of the page there is an area to click on for feedback.

Mine used to have all that, now it is gone. I guess all I can to is open a new tab, but not set a theme like I once did and I would like to figure out how to restore those features.

I guess I am not explaining myself well. When my husband opens a new tab on his profile his comes up the the following: it has the area to "show the new tab or turn them off (the grid) it has a "settings" tool that allows him to set a theme, choose a picture, or restore to default and at the bottom right of the page there is an area to click on for feedback. Mine used to have all that, now it is gone. I guess all I can to is open a new tab, but not set a theme like I once did and I would like to figure out how to restore those features.
cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

The default about:newtab page doesn't come with a settings button or other customization features. Such extra features can only be added by an extension or a theme, so you will have to compare the extensions between the two computers.

The default about:newtab page doesn't come with a settings button or other customization features. Such extra features can only be added by an extension or a theme, so you will have to compare the extensions between the two computers. *New Tab Tools: https://addons.mozilla.org/firefox/addon/new-tab-tools/ *Customize about:newtab: https://addons.mozilla.org/firefox/addon/customize-aboutnewtab/

Modified by cor-el

Question owner

It there any way that I can copy and send you a copy of my about:config file and my husbands so that you can tell me what I next to change or fix? Do I need to have him check what add on files he has? I still don't really understand how to fix this. I looked at the add on file and the one that was recommended doesn't let you turn the ad grid off and on.

It there any way that I can copy and send you a copy of my about:config file and my husbands so that you can tell me what I next to change or fix? Do I need to have him check what add on files he has? I still don't really understand how to fix this. I looked at the add on file and the one that was recommended doesn't let you turn the ad grid off and on.
cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

If you have the about:newtab page in a new tab (browser.newtab.url = about:newtab) and only the background is missing and its related button then it is not likely that you can fix this via the about:config page.
Adding a feature provided by an extension is only possible if you install such an extension.

If you have the about:newtab page in a new tab (browser.newtab.url = about:newtab) and only the background is missing and its related button then it is not likely that you can fix this via the about:config page.<br /> Adding a feature provided by an extension is only possible if you install such an extension.