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When using rogers.yahoo mail, I need to refresh my screen after every 2-3 actions.

Posted

While using Rogers.yahoo mail in FireFox, the screen freezes after every 2-3 actions (read email, delete email, respond to email, move email to folder etc.). I have to refresh the screen and then it goes along for another 2-3 actions and I have to refresh again. Very frustrating. I opened the same email account in Google Chrome and IE and it works fine there. This started happening yesterday. In perhaps an unrelated thing, I get this error message every day, once, when I start up my PC for the past 2 months: Microsoft.NET Framework Unhanded exception has occurred in your application If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately. Unable to load DLL 'hppatusg01.dll': The specified module could not be found (Exception from HRESULT:0x8007007E)

While using Rogers.yahoo mail in FireFox, the screen freezes after every 2-3 actions (read email, delete email, respond to email, move email to folder etc.). I have to refresh the screen and then it goes along for another 2-3 actions and I have to refresh again. Very frustrating. I opened the same email account in Google Chrome and IE and it works fine there. This started happening yesterday. In perhaps an unrelated thing, I get this error message every day, once, when I start up my PC for the past 2 months: Microsoft.NET Framework Unhanded exception has occurred in your application If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately. Unable to load DLL 'hppatusg01.dll': The specified module could not be found (Exception from HRESULT:0x8007007E)

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • Google Update
  • 5.1.30214.0
  • McAfee MSS+ NPAPI Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Citrix Online App Detector Plugin
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • ActiveTouch General Plugin Container Version 105
  • BlackBerry WebSL Browser Plug-In
  • AppWorld NPAPI plugin
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 28.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0
  • Support URL: https://support.mozilla.org/1/firefox/28.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.5.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • JavaScript Debugger 0.9.89 ({f13b157f-b174-47e7-a34d-4815ddfdfeb8})
  • JavaScript View 1.2.2 (jid1-u9RbFp9JcoEGGw@jetpack)
  • Tiny JavaScript Debugger 0.9.5 (tinyjsdebugger@enigmail.net)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Add Google Search To New Tab Page 1.0.2 (newtabgoogle@graememcc.co.uk) (Inactive)
  • Skype Click to Call 7.1.15383.6004 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)
  • Trend Micro NSC Firefox Extension 5.82.0.1056 ({22C7F6C6-8D67-4534-92B5-529A0EC09405}) (Inactive)
  • Websteroids 2.6.5367042 (support@websteroidsapp.com) (Inactive)
  • WiseConvert B2 10.23.0.822 ({da7a20cf-bef4-4342-ad78-0240fdf87055}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 2-22-2013
  • driverDate2:
  • driverVersion: 9.17.10.3040
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.search.update: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
  • browser.startup.homepage: https://www.google.ca/
  • browser.startup.homepage_override.buildID: 20140314220517
  • browser.startup.homepage_override.mstone: 28.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 28.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://www.bing.com/search?FORM=UP97DF&PC=UP97&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1395925382
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 2
  • plugin.state.np-mswmp: 2
  • plugin.state.npconduitfirefoxplugin: 2
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.disable_button.openDeviceManager: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1395284028

Misc

  • User JS: No
  • Accessibility: No
no_vice 0 solutions 5 answers

Yesterday after a lot of searching, I found a way to contact Yahoo and did. I doubt that I could find it again, they hide it very well.

But there is no reason to do so. They responded promptly with meaningless cut-and-paste stuff that did not accurately refer to the problem, sort of like a low-paid foreign support group would do, which is probably what they are.

Regretfully, I have turned it off for the Yahoo page.

Yesterday after a lot of searching, I found a way to contact Yahoo and did. I doubt that I could find it again, they hide it very well. But there is no reason to do so. They responded promptly with meaningless cut-and-paste stuff that did not accurately refer to the problem, sort of like a low-paid foreign support group would do, which is probably what they are. Regretfully, I have turned it off for the Yahoo page.
Wesley Branton
  • Top 10 Contributor
647 solutions 5256 answers

Sorry that you have had to do so.

Hopefully since you have contacted the developer, there will be a patch for this issue very soon.

And most major companies offer support similar to the support you received from Yahoo.

Sorry that you have had to do so. Hopefully since you have contacted the developer, there will be a patch for this issue very soon. And most major companies offer support similar to the support you received from Yahoo.