Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by philipp

more options

I have configured Firefox 28 with a Master Password. When I go to a page that triggers the request for me to enter the master password, Firefox will crash. This happens even when I am running in "Safe Mode", and is repeatable. It didn't happen with the previous version of Firefox (the most recent version before 28), which I just upgraded from.

If I remove the Master Password, then I can access the web page without problems (and even access the saved userid and passwords for it).

bp-d5368f60-317c-42b0-903f-d0c622140319

I have configured Firefox 28 with a Master Password. When I go to a page that triggers the request for me to enter the master password, Firefox will crash. This happens even when I am running in "Safe Mode", and is repeatable. It didn't happen with the previous version of Firefox (the most recent version before 28), which I just upgraded from. If I remove the Master Password, then I can access the web page without problems (and even access the saved userid and passwords for it). bp-d5368f60-317c-42b0-903f-d0c622140319

All Replies (1)

more options

hello dougl504, thanks for reporting with your crash ID. this kind of crash is caused by trusteer rapport, trusteer is already aware of the problem and in the progress to release an update for their software. please see if you can solve it by going to the console and see if there's a new version available. otherwise keep it disabled for the moment and contact trusteer's support: www.trusteer.com/support