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Warning: Unresponsive Plugin; Shockwave flash may be busy, or it may have stopped responding.

Posted

I've been using firefox for a really really long time, i notice that it is happining when I use any flash video , website, game especialy when enter to youtube , i got these shockwave errors. I can't recall downloading anything and I must have uninstalled and reinstalled the flash player at least many times. It's honestly starting to frustrate me. I love firefox, but if the browser refuses to work, I probably won't be using it for much longer. I tried every thing that I found in this forum but it is unusefull to me .

Crash report :
Report ID                             Date Submitted
b8e47202-3187-4152-97d1-001b52fcadb3 3/17/2014 10:32 AM
3d41dca0-8933-4d28-a721-811a248e1dbd 3/12/2014 8:59 AM
ad56bbd0-e2c7-4496-943d-cda6b21602dc 3/11/2014 12:52 PM
bp-4228891b-1b42-4db7-a201-105872140303 3/3/2014 9:26 PM
e29d95ff-dbbe-4aa1-aeb1-10ed2984f6de 3/3/2014 6:24 PM
e311b458-2d7e-429a-afd5-0bcd6f3f105b 3/3/2014 6:02 PM
f9ea8537-673a-48ab-a904-dadd36656afd 3/2/2014 12:32 PM
26d7cc64-0c2b-4683-9bcf-ac03533a9078 2/25/2014 10:49 PM
c39b32b7-8637-4d0d-931e-133ca6c64a71 2/21/2014 4:20 PM
4b11359c-8dc3-47be-8f48-179629f86a7d 2/21/2014 9:16 AM
b209550c-7a52-49b9-9ccc-f9a3f6fcc14b 2/20/2014 9:37 AM
bp-74df6392-0296-4ac6-854b-9fa112140215 2/15/2014 11:22 AM
59ee0d50-f8cf-4d22-95fa-1bb8e9832cd4 1/26/2014 4:35 PM
39790902-fcaa-4cfc-8f75-b63ac677f3fa 1/26/2014 2:26 PM
214ff527-a56f-4a30-9d13-3b5912a2bbd3 1/26/2014 1:54 PM
691bb019-2fab-4988-8eec-6f5ccc09ee2f 1/22/2014 1:37 PM
331708d4-f438-49db-bf50-1702e72e49c1 1/18/2014 12:20 PM
f63e8049-4bd2-4841-b4c8-84e1ec3f429e 1/17/2014 1:18 PM
ed48cd28-daf1-4b55-9cfe-41fe3679c808 1/16/2014 6:58 PM
aa433f02-ac6a-459d-a38a-5c85e902e48a 1/16/2014 12:15 PM
bp-323d9db0-bce6-4f2d-ab84-25f8a2140109 1/9/2014 9:29 PM
b45528f2-ea64-472e-b916-c3919e043673 1/9/2014 9:11 PM
25506df1-1ff3-4391-8327-ce303308b620 1/9/2014 9:10 PM
3b52328f-2a30-49a5-b116-1f21324a5b55 1/7/2014 1:52 PM
e596b82c-89dd-4d8d-9d16-f52e0faa9176 1/5/2014 1:59 PM
2f910718-0380-4886-b2a9-cf0275708093 1/5/2014 1:31 PM

thanks

I've been using firefox for a really really long time, i notice that it is happining when I use any flash video , website, game especialy when enter to youtube , i got these shockwave errors. I can't recall downloading anything and I must have uninstalled and reinstalled the flash player at least many times. It's honestly starting to frustrate me. I love firefox, but if the browser refuses to work, I probably won't be using it for much longer. I tried every thing that I found in this forum but it is unusefull to me . <pre><nowiki>Crash report : Report ID Date Submitted b8e47202-3187-4152-97d1-001b52fcadb3 3/17/2014 10:32 AM 3d41dca0-8933-4d28-a721-811a248e1dbd 3/12/2014 8:59 AM ad56bbd0-e2c7-4496-943d-cda6b21602dc 3/11/2014 12:52 PM bp-4228891b-1b42-4db7-a201-105872140303 3/3/2014 9:26 PM e29d95ff-dbbe-4aa1-aeb1-10ed2984f6de 3/3/2014 6:24 PM e311b458-2d7e-429a-afd5-0bcd6f3f105b 3/3/2014 6:02 PM f9ea8537-673a-48ab-a904-dadd36656afd 3/2/2014 12:32 PM 26d7cc64-0c2b-4683-9bcf-ac03533a9078 2/25/2014 10:49 PM c39b32b7-8637-4d0d-931e-133ca6c64a71 2/21/2014 4:20 PM 4b11359c-8dc3-47be-8f48-179629f86a7d 2/21/2014 9:16 AM b209550c-7a52-49b9-9ccc-f9a3f6fcc14b 2/20/2014 9:37 AM bp-74df6392-0296-4ac6-854b-9fa112140215 2/15/2014 11:22 AM 59ee0d50-f8cf-4d22-95fa-1bb8e9832cd4 1/26/2014 4:35 PM 39790902-fcaa-4cfc-8f75-b63ac677f3fa 1/26/2014 2:26 PM 214ff527-a56f-4a30-9d13-3b5912a2bbd3 1/26/2014 1:54 PM 691bb019-2fab-4988-8eec-6f5ccc09ee2f 1/22/2014 1:37 PM 331708d4-f438-49db-bf50-1702e72e49c1 1/18/2014 12:20 PM f63e8049-4bd2-4841-b4c8-84e1ec3f429e 1/17/2014 1:18 PM ed48cd28-daf1-4b55-9cfe-41fe3679c808 1/16/2014 6:58 PM aa433f02-ac6a-459d-a38a-5c85e902e48a 1/16/2014 12:15 PM bp-323d9db0-bce6-4f2d-ab84-25f8a2140109 1/9/2014 9:29 PM b45528f2-ea64-472e-b916-c3919e043673 1/9/2014 9:11 PM 25506df1-1ff3-4391-8327-ce303308b620 1/9/2014 9:10 PM 3b52328f-2a30-49a5-b116-1f21324a5b55 1/7/2014 1:52 PM e596b82c-89dd-4d8d-9d16-f52e0faa9176 1/5/2014 1:59 PM 2f910718-0380-4886-b2a9-cf0275708093 1/5/2014 1:31 PM</nowiki></pre> thanks

Modified by cor-el

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 12.0 r0
  • iTunes Detector Plug-in
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Foxit Reader Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:27.0) Gecko/20100101 Firefox/27.0

More Information

guigs 1072 solutions 11697 answers

Hi misho4523,

I realize that the crash reports with the bp have reports that have been submitted, however to get a better understanding of the recent crashes, can you please submit those as well so we can confirm that it is not crashing for multiple reasons? There was an update today to version 28 and would love to see if this has made improvements. Firefox crashes - Troubleshoot, prevent and get help fixing crashes

Hi misho4523, I realize that the crash reports with the bp have reports that have been submitted, however to get a better understanding of the recent crashes, can you please submit those as well so we can confirm that it is not crashing for multiple reasons? There was an update today to version 28 and would love to see if this has made improvements. [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]

Modified by guigs

Question owner

hello what you mean by bp ? I already post recent crashes i update it to 28 version but still have this problem

hello what you mean by bp ? I already post recent crashes i update it to 28 version but still have this problem
Curtis Parfitt-Ford 33 solutions 363 answers

Hey,

Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages:

(See this Adobe blog post for technical details about Flash protected mode.)

Hope this helps!

Curtis :)

Hey, Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles: * [[Flash Plugin - Keep it up to date and troubleshoot problems]] * [[Flash 11.3 crashes]] * [[Flash 11.3 doesn't load video in Firefox]] On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages: * http://forums.adobe.com/thread/1018071#TemporaryWorkaround * http://kb.mozillazine.org/Flash#Disabling_Protected_Mode_in_Flash_11.3 (See [http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html this Adobe blog post] for technical details about Flash protected mode.) Hope this helps! Curtis :)
guigs 1072 solutions 11697 answers

Misho, The list of crash signatures is really helpful, however the signatures that start with 'bp' are the only ones that were submitted for review. To better troubleshoot the crashes in version 28, a signature of a crash with "bp" at the beginning would help better investigate.The three most recent have crash signatures that I cannot look up in crash-stats.mozilla.org. If it continues to crash after the troubleshooting steps provided by Curtis, please let us know.

The other unfortunately part is that the crash reports above are not flash crashes, they are crashes in the Firefox user interface.

What the unresponsive plugin warning means and how to fix it may be a good place to find more troubleshooting steps as well.

Please post back if it continues to crash. I have also provided the steps to submit a crash below: We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Misho, The list of crash signatures is really helpful, however the signatures that start with 'bp' are the only ones that were submitted for review. To better troubleshoot the crashes in version 28, a signature of a crash with "bp" at the beginning would help better investigate.The three most recent have crash signatures that I cannot look up in crash-stats.mozilla.org. If it continues to crash after the troubleshooting steps provided by Curtis, please let us know. The other unfortunately part is that the crash reports above are not flash crashes, they are crashes in the Firefox user interface. [http://mzl.la/12yL8YG What the unresponsive plugin warning means and how to fix it] may be a good place to find more troubleshooting steps as well. Please post back if it continues to crash. I have also provided the steps to submit a crash below: We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here. [[Image:SubmittedCrashReports-Win7|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Question owner

bp-1b9ab116-c233-4180-8905-fa4692140318 3/18/2014 9:24 PM bp-ba6639a9-2ff1-437a-8f65-70b3d2140318 3/18/2014 9:24 PM bp-4228891b-1b42-4db7-a201-105872140303 3/3/2014 9:26 PM bp-74df6392-0296-4ac6-854b-9fa112140215 2/15/2014 11:22 AM bp-323d9db0-bce6-4f2d-ab84-25f8a2140109 1/9/2014 9:29 PM

bp-1b9ab116-c233-4180-8905-fa4692140318 3/18/2014 9:24 PM bp-ba6639a9-2ff1-437a-8f65-70b3d2140318 3/18/2014 9:24 PM bp-4228891b-1b42-4db7-a201-105872140303 3/3/2014 9:26 PM bp-74df6392-0296-4ac6-854b-9fa112140215 2/15/2014 11:22 AM bp-323d9db0-bce6-4f2d-ab84-25f8a2140109 1/9/2014 9:29 PM

Question owner

I am still have the same problem maybe it happend cuz i have windows xp with core to do 1 giga memory  ? although it is not use much memory !!!

I am still have the same problem maybe it happend cuz i have windows xp with core to do 1 giga memory ? although it is not use much memory !!!

Question owner

there is any chance that it is the problem ?

there is any chance that it is the problem ?
guigs 1072 solutions 11697 answers

Hey, the signatures on the crashes are "plugin Foxit Reader Plugin for Mozilla Version:2.2.3.703 Filename:npFoxitReaderPlugin.dll " as well as Shockwave Flash.

Please disable these plugins and see if the issue continues.

It is also possible to disable hardware acceleration for flash. Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    fpSettings1.PNG
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

Hey, the signatures on the crashes are "plugin Foxit Reader Plugin for Mozilla Version:2.2.3.703 Filename:npFoxitReaderPlugin.dll " as well as Shockwave Flash. Please disable these plugins and see if the issue continues. It is also possible to disable hardware acceleration for flash. Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See [[Flash Plugin - Keep it up to date and troubleshoot problems|this article]] for more information on using the Flash plugin in Firefox). To disable hardware acceleration in Flash Player: #Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page]. #Right-click on the Flash Player logo on that page. #Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open. # Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br/> <br/>[[Image:fpSettings1.PNG]] <br/> # Remove the check mark from '''Enable hardware acceleration'''. # Click '''Close''' to close the Adobe Flash Player Settings Window. # Restart Firefox. This [http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has more information on Flash Player hardware acceleration, if you're interested. Does this solve the problem? Let us know.

Modified by guigs

Question owner

I will try it ;-) thanks

I will try it ;-) thanks

Question owner

I still have this problem although i try every thing that you suggest aand right know i got this message Warning: Unresponsive script" prompt that says "A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete script:https://g1.iggcdn.com/assets/layouts_application-fef5d9783f086671073d42f039316571.js:5642

I still have this problem although i try every thing that you suggest aand right know i got this message Warning: Unresponsive script" prompt that says "A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete script:https://g1.iggcdn.com/assets/layouts_application-fef5d9783f086671073d42f039316571.js:5642
cor-el
  • Top 10 Contributor
  • Moderator
17589 solutions 159114 answers

You did try to disable the hardware acceleration in the Flash Player as well as disabling hardware acceleration in Firefox?

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You did try to disable the hardware acceleration in the Flash Player as well as disabling hardware acceleration in Firefox? *http://helpx.adobe.com/flash-player/kb/video-playback-issues.html *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

I try it and its did not worked i still have the Unresponsive Plugin - shockwave message ;-( special when I am watching flash vedios

I try it and its did not worked i still have the Unresponsive Plugin - shockwave message ;-( special when I am watching flash vedios
guigs 1072 solutions 11697 answers

The script that you have linked to, is that a layout running on that sepecific page? What happens if you block that script temporarily in the browser with ad block plus?

The script that you have linked to, is that a layout running on that sepecific page? What happens if you block that script temporarily in the browser with ad block plus?

Question owner

it is not solve it I am using flash block add-on I have 1 giga memory card maybe it is the problem ?

it is not solve it I am using flash block add-on I have 1 giga memory card maybe it is the problem ?
guigs 1072 solutions 11697 answers

No these are double the requirements of Ram http://www.mozilla.org/en-US/firefox/.../system-requirements/ unless you are running other programs at the same time that also use alot of memory? Flash requirements are 512 as well http://www.adobe.com/products/shockwa.../tech-specs.html

Warning Unresponsive script - What it means and how to fix it try this too.

No these are double the requirements of Ram [http://www.mozilla.org/en-US/firefox/28.0/system-requirements/] unless you are running other programs at the same time that also use alot of memory? Flash requirements are 512 as well [http://www.adobe.com/products/shockwaveplayer/tech-specs.html] [[Warning Unresponsive script - What it means and how to fix it]] try this too.

Question owner

still the same problem and got this message from AVG anti Virus (attached file ) .

still the same problem and got this message from AVG anti Virus (attached file ) .

Helpful Reply

thats it good bye firefox and welcome chrome ;-(((((((

thank you all for trying to help me ;-)

thats it good bye firefox and welcome chrome ;-((((((( thank you all for trying to help me ;-)
ksiemb 2 solutions 13 answers

Helpful Reply

There apparently is no solution as this is september 2014, the problem still exists on varying operating systems, and ADOBE can do nothing !

There apparently is no solution as this is september 2014, the problem still exists on varying operating systems, and ADOBE can do nothing !