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Firefox crashes

  • 2 replies
  • 1 has this problem
  • Last reply by cor-el

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Firefox keeps crashing, but not as frequently as the screen "freezes" and darkens a bit. Any suggestions?

All Replies (2)

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Hi SonnyC, it seems like you are using Firefox 15. That is an extremely outdated version of Firefox. Can you try updating to the latest version of Firefox? Here is how: Update Firefox to the latest release

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Make sure that you meet the System Requirements (GTK+ and GLib) for the current Firefox version.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".