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Firefox crashes

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AdapterDeviceID: 0x68f9 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:26.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.4.1,jid0-raWjElI57dRa4jx9CCiYm5qZUQU%40jetpack:3.0.12.1 AvailablePageFile: 2660765696 AvailablePhysicalMemory: 766767104 AvailableVirtualMemory: 1425264640 BuildID: 20131205075310 CrashTime: 1390573603 EMCheckCompatibility: true Email: XXX FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1390236018 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x68f9, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.12.0.0 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 3793 StartupTime: 1390572120 SystemMemoryUsePercentage: 64 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: http://rapgenius.com/Eminem-rap-god-lyrics Vendor: Mozilla Version: 26.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D5D9205D-CE82-4D7C-B4F6-FC071E043AF7}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D5D9205D-CE82-4D7C-B4F6-FC071E043AF7}] DATAGRAM 1 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AED95844-D82E-414D-B2C4-D0588632E0CC}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AED95844-D82E-414D-B2C4-D0588632E0CC}] DATAGRAM 3 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6E0BE30B-55C5-4106-A381-2371761CFF9F}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6E0BE30B-55C5-4106-A381-2371761CFF9F}] DATAGRAM 0 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D5D9205D-CE82-4D7C-B4F6-FC071E043AF7}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D5D9205D-CE82-4D7C-B4F6-FC071E043AF7}] DATAGRAM 2 : 2 : 2 : 

useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

edit: I've removed you mail address from the error report for your protection (philipp)

Modified by philipp

All Replies (1)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.