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I am unable to log on to my Comcast e-mail account. When I do, it keeps reverting back to the sign-in page. Like it's in a loop of some sort.

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  • Last reply by cor-el

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Comcast has been making changes to their e-mail for several months. It has affected the way the e-mail works, but the issues are different for different browsers. I have had issues since August. At any rate, this morning I was unable to even log on to the e-mail system via Firefox, but I could get to it via IE.

If you're interested, here's what I posted on their 'internet forum' this morning:

http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/E-mail-and-Firefox/td-p/1963071

Chosen solution

As of 12-21-2013 05:51 PM that Comcast support thread appears to be solved by clearing recent history in Firefox.


I am marking this thread as solved.

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what steps have you performed to resolve this issue so we don't request you to perform things that you already did.

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Chosen Solution

As of 12-21-2013 05:51 PM that Comcast support thread appears to be solved by clearing recent history in Firefox.


I am marking this thread as solved.

Modified by the-edmeister

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Note that such issues are usually caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).


You can try these steps in case of issues with web pages:

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"