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Bookmark https://www.icloud.com/# no longer works

Posted

For some reason this bookmark stopped working several days ago. It works fine on other browsers. I think it's some security setting or something. Can anyone help?

For some reason this bookmark stopped working several days ago. It works fine on other browsers. I think it's some security setting or something. Can anyone help?

Chosen solution

Hi michael0830, something must be putting Tube Dimmer back in Firefox... and it's not you or me, so malware is definitely the logical culprit. Could you check for the hidden folder I mentioned in this post: https://support.mozilla.org/en-US/questions/979477#answer-509700

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Google Update
  • iTunes Detector Plug-in
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Unity Player 4.1.2f1
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

More Information

jscher2000
  • Top 10 Contributor
8880 solutions 72665 answers

Helpful Reply

If you type or paste the URL into the address bar and press Enter, does it work that way?

If not, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

If you type or paste the URL into the address bar and press Enter, does it work that way? If not, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Bypass Firefox's Cache Use Ctrl+Shift+r to reload the page fresh from the server. Alternately, you also can clear Firefox's cache completely using: orange Firefox button (or Tools menu) > Options > Advanced On the Network mini-tab > Cached Web Content : "Clear Now" If you have a large hard drive, this might take a few minutes. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either: * right-click and choose View Page Info > Security > "View Cookies" * Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies" In the dialog that opens, you can remove the site's cookies individually. Then try reloading the page. Does that help?
cor-el
  • Top 10 Contributor
  • Moderator
17768 solutions 160706 answers

If a bookmark is not longer working then try to navigate to the page starting with the home page of the site as it is possible that something has changed.
A link that ends with a '#' usually indicates that some JavaScript in involved in processing data and there might be POST data send with the bookmark that is no longer valid.
You can try to create a new bookmark to that page.

If a bookmark is not longer working then try to navigate to the page starting with the home page of the site as it is possible that something has changed.<br /> A link that ends with a '#' usually indicates that some JavaScript in involved in processing data and there might be POST data send with the bookmark that is no longer valid.<br /> You can try to create a new bookmark to that page.

Helpful Reply

I've tried typing in the URL by hand, but it still is being blocked for unsecure data. I can't turn that off, it keeps coming back and the site keeps failing. It works fine in Chrome, so I think it's a Mozilla setting.

I've tried typing in the URL by hand, but it still is being blocked for unsecure data. I can't turn that off, it keeps coming back and the site keeps failing. It works fine in Chrome, so I think it's a Mozilla setting.

Question owner

I've cleared the cache and cookies, but it still gives me the "shield" icon in front of the URL that it is blocking the site. When disable that to allow the site, it doesn't work.

I've cleared the cache and cookies, but it still gives me the "shield" icon in front of the URL that it is blocking the site. When disable that to allow the site, it doesn't work.
jscher2000
  • Top 10 Contributor
8880 solutions 72665 answers

Shield icon! That's really useful to know. That is the sign that Firefox detected non-secured content in a secure page. This article describes it in more detail: Mixed content blocking in Firefox

The strange thing is, I'm not getting that icon when I visit the page. Is it because I'm not logged in??

I wonder whether one of your add-ons might be injecting non-secure content into the page. Could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

Shield icon! That's really useful to know. That is the sign that Firefox detected non-secured content in a secure page. This article describes it in more detail: [[How does content that isn't secure affect my safety?]] The strange thing is, I'm not getting that icon when I visit the page. Is it because I'm not logged in?? I wonder whether one of your add-ons might be injecting non-secure content into the page. Could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: [[Troubleshoot Firefox issues using Safe Mode]]. You can restart Firefox in Safe Mode using Help > Restart with Add-ons Disabled In the dialog, click "Start in Safe Mode" (''not'' Reset) Any difference?

Question owner

Success! The site comes up fine in safe mode. But I'm not sure what to edit or turn off in Add-ons.

Success! The site comes up fine in safe mode. But I'm not sure what to edit or turn off in Add-ons.
jscher2000
  • Top 10 Contributor
8880 solutions 72665 answers

If you like, you can post a list of your extensions. The quickest way to gather the list is as follows.

In a new tab, open the Troubleshooting Information page using either:

  • Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the upper left corner, click "Copy text to clipboard". Then you can paste into a reply. The Extensions list ends and then it says "Important Modified Preferences" so you can find that and delete everything from there on down.

If you like, you can post a list of your extensions. The quickest way to gather the list is as follows. In a new tab, open the Troubleshooting Information page using either: * Help > Troubleshooting Information * type or paste about:support in the address bar and press Enter In the upper left corner, click "Copy text to clipboard". Then you can paste into a reply. The Extensions list ends and then it says "Important Modified Preferences" so you can find that and delete everything from there on down.

Question owner

I hope you can make sense out of this. Application Basics


Name: Firefox Version: 25.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

Extensions


Name: Adblock Plus Version: 2.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Download YouTube Videos as MP4 Version: 1.7.15 Enabled: true ID: {b9bfaf1c-a63f-47cd-8b9a-29526ced9060}

Name: DownloadHelper Version: 4.9.21 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Google Translator for Firefox Version: 2.1.0.3 Enabled: true ID: translator@zoli.bod

Name: LastPass Version: 3.0.12 Enabled: true ID: support@lastpass.com

Name: Norton Toolbar Version: 2014.6.1.2 Enabled: true ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

Name: QuickJava Version: 2.0.3 Enabled: true ID: {E6C1199F-E687-42da-8C24-E7770CC3AE66}

Name: ScorpionSaver Version: 5.0 Enabled: true ID: ScorpionSaver@jetpack

Name: Social Privacy Version: 1.0 Enabled: true ID: sp2@sp.com

Name: SQLlite Addon Version: 3.2 Enabled: true ID: bvytcdtipw@bvytcdtipw.org

Name: StartNow Toolbar Version: 2.5.0 Enabled: true ID: {5911488E-9D1E-40ec-8CBB-06B231CC153F}

Name: Tube Dimmer Version: 2.6.49 Enabled: true ID: support@tubedimmerapp.com

Name: VIDEO__MP4 Moniker Class Version: 3.0.4 Enabled: true ID: {AFF3F6F2-B34C-C479-9F42-3C082C44CBF9}

Name: Wajam Version: 1.26 Enabled: true ID: {5a95a9e0-59dd-4314-bd84-4d18ca83a0e2}

Name: WeatherBlink Version: 1.2 Enabled: true ID: gcffxtbr-bs@WeatherBlink.com

Name: Ask Toolbar Version: 3.15.4.23821 Enabled: false ID: toolbar@ask.com

Name: Default Tab Version: 2.2.41 Enabled: false ID: addon@defaulttab.com

Name: Download Youtube Videos + Version: 12.9.6 Enabled: false ID: video.downloader.plugin@ffpimp.com

Name: Microsoft .NET Framework Assistant Version: 1.3.1 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Norton Vulnerability Protection Version: 12.0.3.2 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}

Name: Springpad Extension Version: 2.6.1212.17 Enabled: false ID: ext@sprng.me

Name: SweetPacks Toolbar for Firefox Version: 1.13.0.1 Enabled: false ID: {EEE6C361-6118-11DC-9C72-001320C79847}

Name: Updater By SweetPacks Version: 2.0.0.609 Enabled: false ID: {8E9E3331-D360-4f87-8803-52DE43566502}

Name: Yahoo! Toolbar Version: 3.1.0.20130818030116 Enabled: false ID: {635abd67-4fe9-1b23-4f01-e679fa7484c1}

Important Modified Preferences


accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 402432 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.newtab.url: http://start.sweetpacks.com/?barid={2749DDD4-C2F3-11E2-A1E5-0019B96CCDF7}&src=97&crg=3.5000006.10045&st=23 browser.places.importBookmarksHTML: false browser.places.smartBookmarksVersion: 4 browser.search.useDBForOrder: true browser.sessionstore.max_resumed_crashes: 100 browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018 browser.startup.homepage: http://my.yahoo.com/ browser.startup.homepage_override.buildID: 20131112160018 browser.startup.homepage_override.mstone: 25.0.1 browser.tabs.loadInBackground: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 25.0.1 font.internaluseonly.changed: true general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0C) gfx.blacklist.suggested-driver-version: 257.21 keyword.URL: http://start.sweetpacks.com?src=6&barid={2749DDD4-C2F3-11E2-A1E5-0019B96CCDF7}&crg=3.5000006.10045&st=23&q= network.cookie.prefsMigrated: true network.http.max-connections: 32 network.http.max-connections-per-server: 6 network.http.max-persistent-connections-per-server: 4 network.http.pipelining: true network.http.pipelining.maxrequests: 8 places.database.lastMaintenance: 1386259434 places.history.expiration.transient_current_max_pages: 53647 places.history.expiration.transient_optimal_database_size: 85833972 places.last_vacuum: 1301758026 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 0 plugin.state.npauthz: 0 plugin.state.npinstal: 0 print.print_printer: Dell V310 Series (Network) print.printer_Dell_V310_Series_(Network).print_bgcolor: false print.printer_Dell_V310_Series_(Network).print_bgimages: false print.printer_Dell_V310_Series_(Network).print_colorspace: print.printer_Dell_V310_Series_(Network).print_command: print.printer_Dell_V310_Series_(Network).print_downloadfonts: false print.printer_Dell_V310_Series_(Network).print_duplex: 0 print.printer_Dell_V310_Series_(Network).print_edge_bottom: 0 print.printer_Dell_V310_Series_(Network).print_edge_left: 0 print.printer_Dell_V310_Series_(Network).print_edge_right: 0 print.printer_Dell_V310_Series_(Network).print_edge_top: 0 print.printer_Dell_V310_Series_(Network).print_evenpages: true print.printer_Dell_V310_Series_(Network).print_footercenter: print.printer_Dell_V310_Series_(Network).print_footerleft: &PT print.printer_Dell_V310_Series_(Network).print_footerright: &D print.printer_Dell_V310_Series_(Network).print_headercenter: print.printer_Dell_V310_Series_(Network).print_headerleft: &T print.printer_Dell_V310_Series_(Network).print_headerright: &U print.printer_Dell_V310_Series_(Network).print_in_color: true print.printer_Dell_V310_Series_(Network).print_margin_bottom: 0.5 print.printer_Dell_V310_Series_(Network).print_margin_left: 0.5 print.printer_Dell_V310_Series_(Network).print_margin_right: 0.5 print.printer_Dell_V310_Series_(Network).print_margin_top: 0.5 print.printer_Dell_V310_Series_(Network).print_oddpages: true print.printer_Dell_V310_Series_(Network).print_orientation: 0 print.printer_Dell_V310_Series_(Network).print_page_delay: 50 print.printer_Dell_V310_Series_(Network).print_paper_data: 1 print.printer_Dell_V310_Series_(Network).print_paper_height: 11.00 print.printer_Dell_V310_Series_(Network).print_paper_name: print.printer_Dell_V310_Series_(Network).print_paper_size_type: 0 print.printer_Dell_V310_Series_(Network).print_paper_size_unit: 0 print.printer_Dell_V310_Series_(Network).print_paper_width: 8.50 print.printer_Dell_V310_Series_(Network).print_plex_name: print.printer_Dell_V310_Series_(Network).print_resolution: 0 print.printer_Dell_V310_Series_(Network).print_resolution_name: print.printer_Dell_V310_Series_(Network).print_reversed: false print.printer_Dell_V310_Series_(Network).print_scaling: 0.90 print.printer_Dell_V310_Series_(Network).print_shrink_to_fit: false print.printer_Dell_V310_Series_(Network).print_to_file: false print.printer_Dell_V310_Series_(Network).print_unwriteable_margin_bottom: 0 print.printer_Dell_V310_Series_(Network).print_unwriteable_margin_left: 0 print.printer_Dell_V310_Series_(Network).print_unwriteable_margin_right: 0 print.printer_Dell_V310_Series_(Network).print_unwriteable_margin_top: 0 privacy.clearOnShutdown.cookies: false privacy.clearOnShutdown.downloads: false privacy.clearOnShutdown.formdata: false privacy.clearOnShutdown.history: false privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.promptOnSanitize: false privacy.sanitize.sanitizeOnShutdown: true privacy.sanitize.timeSpan: 0 security.csp.enable: false security.OCSP.enabled: 0 security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1384201809

user.js Preferences


Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Graphics


Adapter Description: NVIDIA GeForce Go 7300 Adapter Drivers: nvd3dum,nvd3dumx nvwgf2um, nvwgf2umx.dll Adapter RAM: 128 Device ID: 0x01d7 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 3-6-2009 Driver Version: 7.15.11.7967 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. Vendor ID: 0x10de WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2

NSS Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC

NSSSMIME Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC

NSSSSL Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC

NSSUTIL Expected minimum version: 3.15.3 Version in use: 3.15.3

I hope you can make sense out of this. Application Basics ------------------ Name: Firefox Version: 25.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0 Extensions ---------- Name: Adblock Plus Version: 2.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Download YouTube Videos as MP4 Version: 1.7.15 Enabled: true ID: {b9bfaf1c-a63f-47cd-8b9a-29526ced9060} Name: DownloadHelper Version: 4.9.21 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d} Name: Google Translator for Firefox Version: 2.1.0.3 Enabled: true ID: translator@zoli.bod Name: LastPass Version: 3.0.12 Enabled: true ID: support@lastpass.com Name: Norton Toolbar Version: 2014.6.1.2 Enabled: true ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} Name: QuickJava Version: 2.0.3 Enabled: true ID: {E6C1199F-E687-42da-8C24-E7770CC3AE66} Name: ScorpionSaver Version: 5.0 Enabled: true ID: ScorpionSaver@jetpack Name: Social Privacy Version: 1.0 Enabled: true ID: sp2@sp.com Name: SQLlite Addon Version: 3.2 Enabled: true ID: bvytcdtipw@bvytcdtipw.org Name: StartNow Toolbar Version: 2.5.0 Enabled: true ID: {5911488E-9D1E-40ec-8CBB-06B231CC153F} Name: Tube Dimmer Version: 2.6.49 Enabled: true ID: support@tubedimmerapp.com Name: VIDEO__MP4 Moniker Class Version: 3.0.4 Enabled: true ID: {AFF3F6F2-B34C-C479-9F42-3C082C44CBF9} Name: Wajam Version: 1.26 Enabled: true ID: {5a95a9e0-59dd-4314-bd84-4d18ca83a0e2} Name: WeatherBlink Version: 1.2 Enabled: true ID: gcffxtbr-bs@WeatherBlink.com Name: Ask Toolbar Version: 3.15.4.23821 Enabled: false ID: toolbar@ask.com Name: Default Tab Version: 2.2.41 Enabled: false ID: addon@defaulttab.com Name: Download Youtube Videos + Version: 12.9.6 Enabled: false ID: video.downloader.plugin@ffpimp.com Name: Microsoft .NET Framework Assistant Version: 1.3.1 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b} Name: Norton Vulnerability Protection Version: 12.0.3.2 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB} Name: Springpad Extension Version: 2.6.1212.17 Enabled: false ID: ext@sprng.me Name: SweetPacks Toolbar for Firefox Version: 1.13.0.1 Enabled: false ID: {EEE6C361-6118-11DC-9C72-001320C79847} Name: Updater By SweetPacks Version: 2.0.0.609 Enabled: false ID: {8E9E3331-D360-4f87-8803-52DE43566502} Name: Yahoo! Toolbar Version: 3.1.0.20130818030116 Enabled: false ID: {635abd67-4fe9-1b23-4f01-e679fa7484c1} Important Modified Preferences ------------------------------ accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 402432 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.newtab.url: http://start.sweetpacks.com/?barid={2749DDD4-C2F3-11E2-A1E5-0019B96CCDF7}&src=97&crg=3.5000006.10045&st=23 browser.places.importBookmarksHTML: false browser.places.smartBookmarksVersion: 4 browser.search.useDBForOrder: true browser.sessionstore.max_resumed_crashes: 100 browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018 browser.startup.homepage: http://my.yahoo.com/ browser.startup.homepage_override.buildID: 20131112160018 browser.startup.homepage_override.mstone: 25.0.1 browser.tabs.loadInBackground: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 25.0.1 font.internaluseonly.changed: true general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0C) gfx.blacklist.suggested-driver-version: 257.21 keyword.URL: http://start.sweetpacks.com?src=6&barid={2749DDD4-C2F3-11E2-A1E5-0019B96CCDF7}&crg=3.5000006.10045&st=23&q= network.cookie.prefsMigrated: true network.http.max-connections: 32 network.http.max-connections-per-server: 6 network.http.max-persistent-connections-per-server: 4 network.http.pipelining: true network.http.pipelining.maxrequests: 8 places.database.lastMaintenance: 1386259434 places.history.expiration.transient_current_max_pages: 53647 places.history.expiration.transient_optimal_database_size: 85833972 places.last_vacuum: 1301758026 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 0 plugin.state.npauthz: 0 plugin.state.npinstal: 0 print.print_printer: Dell V310 Series (Network) print.printer_Dell_V310_Series_(Network).print_bgcolor: false print.printer_Dell_V310_Series_(Network).print_bgimages: false print.printer_Dell_V310_Series_(Network).print_colorspace: print.printer_Dell_V310_Series_(Network).print_command: print.printer_Dell_V310_Series_(Network).print_downloadfonts: false print.printer_Dell_V310_Series_(Network).print_duplex: 0 print.printer_Dell_V310_Series_(Network).print_edge_bottom: 0 print.printer_Dell_V310_Series_(Network).print_edge_left: 0 print.printer_Dell_V310_Series_(Network).print_edge_right: 0 print.printer_Dell_V310_Series_(Network).print_edge_top: 0 print.printer_Dell_V310_Series_(Network).print_evenpages: true print.printer_Dell_V310_Series_(Network).print_footercenter: print.printer_Dell_V310_Series_(Network).print_footerleft: &PT print.printer_Dell_V310_Series_(Network).print_footerright: &D print.printer_Dell_V310_Series_(Network).print_headercenter: print.printer_Dell_V310_Series_(Network).print_headerleft: &T print.printer_Dell_V310_Series_(Network).print_headerright: &U print.printer_Dell_V310_Series_(Network).print_in_color: true print.printer_Dell_V310_Series_(Network).print_margin_bottom: 0.5 print.printer_Dell_V310_Series_(Network).print_margin_left: 0.5 print.printer_Dell_V310_Series_(Network).print_margin_right: 0.5 print.printer_Dell_V310_Series_(Network).print_margin_top: 0.5 print.printer_Dell_V310_Series_(Network).print_oddpages: true print.printer_Dell_V310_Series_(Network).print_orientation: 0 print.printer_Dell_V310_Series_(Network).print_page_delay: 50 print.printer_Dell_V310_Series_(Network).print_paper_data: 1 print.printer_Dell_V310_Series_(Network).print_paper_height: 11.00 print.printer_Dell_V310_Series_(Network).print_paper_name: print.printer_Dell_V310_Series_(Network).print_paper_size_type: 0 print.printer_Dell_V310_Series_(Network).print_paper_size_unit: 0 print.printer_Dell_V310_Series_(Network).print_paper_width: 8.50 print.printer_Dell_V310_Series_(Network).print_plex_name: print.printer_Dell_V310_Series_(Network).print_resolution: 0 print.printer_Dell_V310_Series_(Network).print_resolution_name: print.printer_Dell_V310_Series_(Network).print_reversed: false print.printer_Dell_V310_Series_(Network).print_scaling: 0.90 print.printer_Dell_V310_Series_(Network).print_shrink_to_fit: false print.printer_Dell_V310_Series_(Network).print_to_file: false print.printer_Dell_V310_Series_(Network).print_unwriteable_margin_bottom: 0 print.printer_Dell_V310_Series_(Network).print_unwriteable_margin_left: 0 print.printer_Dell_V310_Series_(Network).print_unwriteable_margin_right: 0 print.printer_Dell_V310_Series_(Network).print_unwriteable_margin_top: 0 privacy.clearOnShutdown.cookies: false privacy.clearOnShutdown.downloads: false privacy.clearOnShutdown.formdata: false privacy.clearOnShutdown.history: false privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.promptOnSanitize: false privacy.sanitize.sanitizeOnShutdown: true privacy.sanitize.timeSpan: 0 security.csp.enable: false security.OCSP.enabled: 0 security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1384201809 user.js Preferences ------------------- Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Graphics -------- Adapter Description: NVIDIA GeForce Go 7300 Adapter Drivers: nvd3dum,nvd3dumx nvwgf2um, nvwgf2umx.dll Adapter RAM: 128 Device ID: 0x01d7 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 3-6-2009 Driver Version: 7.15.11.7967 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. Vendor ID: 0x10de WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2 NSS Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC NSSSMIME Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC NSSSSL Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC NSSUTIL Expected minimum version: 3.15.3 Version in use: 3.15.3
jscher2000
  • Top 10 Contributor
8880 solutions 72665 answers

Sorry to say it, but you have some extensions considered to be annoying or malicious. Probably they are affecting the security of iCloud by injecting ads into the page, or something worse. I recommend disabling everything you do not know to be useful. In particular, these are bad:

  • ScorpionSaver
  • SQLlite Addon
  • StartNow Toolbar
  • Tube Dimmer

Go ahead and disable ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions. Then, if in doubt, disable.

Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Also, please:

  • Check the Windows Control Panel > Uninstall a Program and sort by the install date to see whether you have more "tag along" programs that installed at the same time as something you actually wanted.
Sorry to say it, but you have some extensions considered to be annoying or malicious. Probably they are affecting the security of iCloud by injecting ads into the page, or something worse. I recommend disabling everything you do not know to be useful. In particular, these are bad: * ScorpionSaver * SQLlite Addon * StartNow Toolbar * Tube Dimmer Go ahead and disable ALL nonessential or unrecognized extensions on the Add-ons page. Either: * Ctrl+Shift+a * orange Firefox button (or Tools menu) > Add-ons In the left column, click Extensions. Then, if in doubt, disable. Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step. Also, please: * Run some supplemental malware scans. This support article lists tools that have proven useful to other Firefox users: [[Troubleshoot Firefox issues caused by malware]]. * Check the Windows Control Panel > Uninstall a Program and sort by the install date to see whether you have more "tag along" programs that installed at the same time as something you actually wanted. * Remove the user.js file that may override your Firefox settings changes. This article has the steps: [[How to fix preferences that won't save]].

Question owner

That was it!!! As soon as I got rid of the 4 newest add-ons (Scorpion, etc.) the web site comes up fine. Thanks for cluing me in about Add-ons. Very helpful!!!

Mike

That was it!!! As soon as I got rid of the 4 newest add-ons (Scorpion, etc.) the web site comes up fine. Thanks for cluing me in about Add-ons. Very helpful!!! Mike

Question owner

Here we go again. Instead of getting the error message, the website (https://www.icloud.com/) just shows a spinning time icon and never comes up. I include below my "about:support" list:

Application Basics
------------------

Name: Firefox
Version: 25.0.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

Extensions
----------

Name: Adblock Plus
Version: 2.4
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Google Translator for Firefox
Version: 2.1.0.3
Enabled: true
ID: translator@zoli.bod

Name: LastPass
Version: 3.0.12
Enabled: true
ID: support@lastpass.com

Name: Tube Dimmer
Version: 2.6.4923772
Enabled: true
ID: support@tubedimmerapp.com

Name: Ask Toolbar
Version: 3.15.4.23821
Enabled: false
ID: toolbar@ask.com

Name: Default Tab
Version: 2.2.41
Enabled: false
ID: addon@defaulttab.com

Name: Download Youtube Videos +
Version: 12.9.6
Enabled: false
ID: video.downloader.plugin@ffpimp.com

Name: Download YouTube Videos as MP4
Version: 1.7.16
Enabled: false
ID: {b9bfaf1c-a63f-47cd-8b9a-29526ced9060}

Name: DownloadHelper
Version: 4.9.21
Enabled: false
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Microsoft .NET Framework Assistant
Version: 1.3.1
Enabled: false
ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Norton Toolbar
Version: 2014.6.1.2
Enabled: false
ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

Name: Norton Vulnerability Protection
Version: 12.0.3.2 - 1
Enabled: false
ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}

Name: QuickJava
Version: 2.0.3
Enabled: false
ID: {E6C1199F-E687-42da-8C24-E7770CC3AE66}

Name: ScorpionSaver
Version: 5.0
Enabled: false
ID: ScorpionSaver@jetpack

Name: Social Privacy
Version: 1.0
Enabled: false
ID: sp2@sp.com

Name: Springpad Extension
Version: 2.6.1212.17
Enabled: false
ID: ext@sprng.me

Name: SQLlite Addon
Version: 3.2
Enabled: false
ID: bvytcdtipw@bvytcdtipw.org

Name: StartNow Toolbar
Version: 2.5.0
Enabled: false
ID: {5911488E-9D1E-40ec-8CBB-06B231CC153F}

Name: SweetPacks Toolbar for Firefox
Version: 1.13.0.1
Enabled: false
ID: {EEE6C361-6118-11DC-9C72-001320C79847}

Name: Updater By SweetPacks
Version: 2.0.0.609
Enabled: false
ID: {8E9E3331-D360-4f87-8803-52DE43566502}

Name: VIDEO__MP4 Moniker Class
Version: 3.0.4
Enabled: false
ID: {AFF3F6F2-B34C-C479-9F42-3C082C44CBF9}

Name: Wajam
Version: 1.26
Enabled: false
ID: {5a95a9e0-59dd-4314-bd84-4d18ca83a0e2}

Name: WeatherBlink
Version: 1.2
Enabled: false
ID: gcffxtbr-bs@WeatherBlink.com

Name: Yahoo! Toolbar
Version: 3.1.0.20130818030116
Enabled: false
ID: {635abd67-4fe9-1b23-4f01-e679fa7484c1}

Important Modified Preferences
------------------------------

accessibility.typeaheadfind: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 402432
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.newtab.url: http://start.sweetpacks.com/?barid={2749DDD4-C2F3-11E2-A1E5-0019B96CCDF7}&src=97&crg=3.5000006.10045&st=23
browser.places.importBookmarksHTML: false
browser.places.smartBookmarksVersion: 4
browser.search.useDBForOrder: true
browser.sessionstore.max_resumed_crashes: 100
browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
browser.startup.homepage: http://my.yahoo.com/
browser.startup.homepage_override.buildID: 20131112160018
browser.startup.homepage_override.mstone: 25.0.1
browser.tabs.loadInBackground: false
dom.mozApps.used: true
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 25.0.1
font.internaluseonly.changed: true
general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0C)
gfx.blacklist.suggested-driver-version: 257.21
keyword.URL: http://start.sweetpacks.com?src=6&barid={2749DDD4-C2F3-11E2-A1E5-0019B96CCDF7}&crg=3.5000006.10045&st=23&q=
network.cookie.prefsMigrated: true
network.http.max-connections: 32
network.http.max-connections-per-server: 6
network.http.max-persistent-connections-per-server: 4
network.http.pipelining: true
network.http.pipelining.maxrequests: 8
places.database.lastMaintenance: 1386511338
places.history.expiration.transient_current_max_pages: 53647
places.history.expiration.transient_optimal_database_size: 85833972
places.last_vacuum: 1301758026
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.java: 0
plugin.state.npauthz: 0
plugin.state.npinstal: 0
print.print_printer: Dell V310 Series (Network)
print.printer_Dell_V310_Series_(Network).print_bgcolor: false
print.printer_Dell_V310_Series_(Network).print_bgimages: false
print.printer_Dell_V310_Series_(Network).print_colorspace:
print.printer_Dell_V310_Series_(Network).print_command:
print.printer_Dell_V310_Series_(Network).print_downloadfonts: false
print.printer_Dell_V310_Series_(Network).print_duplex: 0
print.printer_Dell_V310_Series_(Network).print_edge_bottom: 0
print.printer_Dell_V310_Series_(Network).print_edge_left: 0
print.printer_Dell_V310_Series_(Network).print_edge_right: 0
print.printer_Dell_V310_Series_(Network).print_edge_top: 0
print.printer_Dell_V310_Series_(Network).print_evenpages: true
print.printer_Dell_V310_Series_(Network).print_footercenter:
print.printer_Dell_V310_Series_(Network).print_footerleft: &PT
print.printer_Dell_V310_Series_(Network).print_footerright: &D
print.printer_Dell_V310_Series_(Network).print_headercenter:
print.printer_Dell_V310_Series_(Network).print_headerleft: &T
print.printer_Dell_V310_Series_(Network).print_headerright: &U
print.printer_Dell_V310_Series_(Network).print_in_color: true
print.printer_Dell_V310_Series_(Network).print_margin_bottom: 0.5
print.printer_Dell_V310_Series_(Network).print_margin_left: 0.5
print.printer_Dell_V310_Series_(Network).print_margin_right: 0.5
print.printer_Dell_V310_Series_(Network).print_margin_top: 0.5
print.printer_Dell_V310_Series_(Network).print_oddpages: true
print.printer_Dell_V310_Series_(Network).print_orientation: 0
print.printer_Dell_V310_Series_(Network).print_page_delay: 50
print.printer_Dell_V310_Series_(Network).print_paper_data: 1
print.printer_Dell_V310_Series_(Network).print_paper_height: 11.00
print.printer_Dell_V310_Series_(Network).print_paper_name:
print.printer_Dell_V310_Series_(Network).print_paper_size_type: 0
print.printer_Dell_V310_Series_(Network).print_paper_size_unit: 0
print.printer_Dell_V310_Series_(Network).print_paper_width: 8.50
print.printer_Dell_V310_Series_(Network).print_plex_name:
print.printer_Dell_V310_Series_(Network).print_resolution: 0
print.printer_Dell_V310_Series_(Network).print_resolution_name:
print.printer_Dell_V310_Series_(Network).print_reversed: false
print.printer_Dell_V310_Series_(Network).print_scaling: 0.90
print.printer_Dell_V310_Series_(Network).print_shrink_to_fit: false
print.printer_Dell_V310_Series_(Network).print_to_file: false
print.printer_Dell_V310_Series_(Network).print_unwriteable_margin_bottom: 0
print.printer_Dell_V310_Series_(Network).print_unwriteable_margin_left: 0
print.printer_Dell_V310_Series_(Network).print_unwriteable_margin_right: 0
print.printer_Dell_V310_Series_(Network).print_unwriteable_margin_top: 0
privacy.clearOnShutdown.cookies: false
privacy.clearOnShutdown.downloads: false
privacy.clearOnShutdown.formdata: false
privacy.clearOnShutdown.history: false
privacy.cpd.offlineApps: true
privacy.cpd.siteSettings: true
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.promptOnSanitize: false
privacy.sanitize.sanitizeOnShutdown: true
privacy.sanitize.timeSpan: 0
security.csp.enable: false
security.OCSP.enabled: 0
security.warn_viewing_mixed: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1384201809

user.js Preferences
-------------------

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Graphics
--------

Adapter Description: NVIDIA GeForce Go 7300
Adapter Drivers: nvd3dum,nvd3dumx nvwgf2um, nvwgf2umx.dll
Adapter RAM: 128
Device ID: 0x01d7
Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled: false (6.2.9200.16571)
Driver Date: 3-6-2009
Driver Version: 7.15.11.7967
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
Vendor ID: 0x10de
WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: none
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2

NSS
Expected minimum version: 3.15.3 Basic ECC
Version in use: 3.15.3 Basic ECC

NSSSMIME
Expected minimum version: 3.15.3 Basic ECC
Version in use: 3.15.3 Basic ECC

NSSSSL
Expected minimum version: 3.15.3 Basic ECC
Version in use: 3.15.3 Basic ECC

NSSUTIL
Expected minimum version: 3.15.3
Version in use: 3.15.3
Here we go again. Instead of getting the error message, the website (https://www.icloud.com/) just shows a spinning time icon and never comes up. I include below my "about:support" list: <pre><nowiki>Application Basics ------------------ Name: Firefox Version: 25.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0 Extensions ---------- Name: Adblock Plus Version: 2.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Google Translator for Firefox Version: 2.1.0.3 Enabled: true ID: translator@zoli.bod Name: LastPass Version: 3.0.12 Enabled: true ID: support@lastpass.com Name: Tube Dimmer Version: 2.6.4923772 Enabled: true ID: support@tubedimmerapp.com Name: Ask Toolbar Version: 3.15.4.23821 Enabled: false ID: toolbar@ask.com Name: Default Tab Version: 2.2.41 Enabled: false ID: addon@defaulttab.com Name: Download Youtube Videos + Version: 12.9.6 Enabled: false ID: video.downloader.plugin@ffpimp.com Name: Download YouTube Videos as MP4 Version: 1.7.16 Enabled: false ID: {b9bfaf1c-a63f-47cd-8b9a-29526ced9060} Name: DownloadHelper Version: 4.9.21 Enabled: false ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d} Name: Microsoft .NET Framework Assistant Version: 1.3.1 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b} Name: Norton Toolbar Version: 2014.6.1.2 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} Name: Norton Vulnerability Protection Version: 12.0.3.2 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB} Name: QuickJava Version: 2.0.3 Enabled: false ID: {E6C1199F-E687-42da-8C24-E7770CC3AE66} Name: ScorpionSaver Version: 5.0 Enabled: false ID: ScorpionSaver@jetpack Name: Social Privacy Version: 1.0 Enabled: false ID: sp2@sp.com Name: Springpad Extension Version: 2.6.1212.17 Enabled: false ID: ext@sprng.me Name: SQLlite Addon Version: 3.2 Enabled: false ID: bvytcdtipw@bvytcdtipw.org Name: StartNow Toolbar Version: 2.5.0 Enabled: false ID: {5911488E-9D1E-40ec-8CBB-06B231CC153F} Name: SweetPacks Toolbar for Firefox Version: 1.13.0.1 Enabled: false ID: {EEE6C361-6118-11DC-9C72-001320C79847} Name: Updater By SweetPacks Version: 2.0.0.609 Enabled: false ID: {8E9E3331-D360-4f87-8803-52DE43566502} Name: VIDEO__MP4 Moniker Class Version: 3.0.4 Enabled: false ID: {AFF3F6F2-B34C-C479-9F42-3C082C44CBF9} Name: Wajam Version: 1.26 Enabled: false ID: {5a95a9e0-59dd-4314-bd84-4d18ca83a0e2} Name: WeatherBlink Version: 1.2 Enabled: false ID: gcffxtbr-bs@WeatherBlink.com Name: Yahoo! Toolbar Version: 3.1.0.20130818030116 Enabled: false ID: {635abd67-4fe9-1b23-4f01-e679fa7484c1} Important Modified Preferences ------------------------------ accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 402432 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.newtab.url: http://start.sweetpacks.com/?barid={2749DDD4-C2F3-11E2-A1E5-0019B96CCDF7}&src=97&crg=3.5000006.10045&st=23 browser.places.importBookmarksHTML: false browser.places.smartBookmarksVersion: 4 browser.search.useDBForOrder: true browser.sessionstore.max_resumed_crashes: 100 browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018 browser.startup.homepage: http://my.yahoo.com/ browser.startup.homepage_override.buildID: 20131112160018 browser.startup.homepage_override.mstone: 25.0.1 browser.tabs.loadInBackground: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 25.0.1 font.internaluseonly.changed: true general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0C) gfx.blacklist.suggested-driver-version: 257.21 keyword.URL: http://start.sweetpacks.com?src=6&barid={2749DDD4-C2F3-11E2-A1E5-0019B96CCDF7}&crg=3.5000006.10045&st=23&q= network.cookie.prefsMigrated: true network.http.max-connections: 32 network.http.max-connections-per-server: 6 network.http.max-persistent-connections-per-server: 4 network.http.pipelining: true network.http.pipelining.maxrequests: 8 places.database.lastMaintenance: 1386511338 places.history.expiration.transient_current_max_pages: 53647 places.history.expiration.transient_optimal_database_size: 85833972 places.last_vacuum: 1301758026 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 0 plugin.state.npauthz: 0 plugin.state.npinstal: 0 print.print_printer: Dell V310 Series (Network) print.printer_Dell_V310_Series_(Network).print_bgcolor: false print.printer_Dell_V310_Series_(Network).print_bgimages: false print.printer_Dell_V310_Series_(Network).print_colorspace: print.printer_Dell_V310_Series_(Network).print_command: print.printer_Dell_V310_Series_(Network).print_downloadfonts: false print.printer_Dell_V310_Series_(Network).print_duplex: 0 print.printer_Dell_V310_Series_(Network).print_edge_bottom: 0 print.printer_Dell_V310_Series_(Network).print_edge_left: 0 print.printer_Dell_V310_Series_(Network).print_edge_right: 0 print.printer_Dell_V310_Series_(Network).print_edge_top: 0 print.printer_Dell_V310_Series_(Network).print_evenpages: true print.printer_Dell_V310_Series_(Network).print_footercenter: print.printer_Dell_V310_Series_(Network).print_footerleft: &PT print.printer_Dell_V310_Series_(Network).print_footerright: &D print.printer_Dell_V310_Series_(Network).print_headercenter: print.printer_Dell_V310_Series_(Network).print_headerleft: &T print.printer_Dell_V310_Series_(Network).print_headerright: &U print.printer_Dell_V310_Series_(Network).print_in_color: true print.printer_Dell_V310_Series_(Network).print_margin_bottom: 0.5 print.printer_Dell_V310_Series_(Network).print_margin_left: 0.5 print.printer_Dell_V310_Series_(Network).print_margin_right: 0.5 print.printer_Dell_V310_Series_(Network).print_margin_top: 0.5 print.printer_Dell_V310_Series_(Network).print_oddpages: true print.printer_Dell_V310_Series_(Network).print_orientation: 0 print.printer_Dell_V310_Series_(Network).print_page_delay: 50 print.printer_Dell_V310_Series_(Network).print_paper_data: 1 print.printer_Dell_V310_Series_(Network).print_paper_height: 11.00 print.printer_Dell_V310_Series_(Network).print_paper_name: print.printer_Dell_V310_Series_(Network).print_paper_size_type: 0 print.printer_Dell_V310_Series_(Network).print_paper_size_unit: 0 print.printer_Dell_V310_Series_(Network).print_paper_width: 8.50 print.printer_Dell_V310_Series_(Network).print_plex_name: print.printer_Dell_V310_Series_(Network).print_resolution: 0 print.printer_Dell_V310_Series_(Network).print_resolution_name: print.printer_Dell_V310_Series_(Network).print_reversed: false print.printer_Dell_V310_Series_(Network).print_scaling: 0.90 print.printer_Dell_V310_Series_(Network).print_shrink_to_fit: false print.printer_Dell_V310_Series_(Network).print_to_file: false print.printer_Dell_V310_Series_(Network).print_unwriteable_margin_bottom: 0 print.printer_Dell_V310_Series_(Network).print_unwriteable_margin_left: 0 print.printer_Dell_V310_Series_(Network).print_unwriteable_margin_right: 0 print.printer_Dell_V310_Series_(Network).print_unwriteable_margin_top: 0 privacy.clearOnShutdown.cookies: false privacy.clearOnShutdown.downloads: false privacy.clearOnShutdown.formdata: false privacy.clearOnShutdown.history: false privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.promptOnSanitize: false privacy.sanitize.sanitizeOnShutdown: true privacy.sanitize.timeSpan: 0 security.csp.enable: false security.OCSP.enabled: 0 security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1384201809 user.js Preferences ------------------- Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Graphics -------- Adapter Description: NVIDIA GeForce Go 7300 Adapter Drivers: nvd3dum,nvd3dumx nvwgf2um, nvwgf2umx.dll Adapter RAM: 128 Device ID: 0x01d7 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 3-6-2009 Driver Version: 7.15.11.7967 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. Vendor ID: 0x10de WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2 NSS Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC NSSSMIME Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC NSSSSL Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC NSSUTIL Expected minimum version: 3.15.3 Version in use: 3.15.3</nowiki></pre>

Modified by cor-el

jscher2000
  • Top 10 Contributor
8880 solutions 72665 answers

Did Tube Dimmer re-enable or reinstall itself? That could indicate you have external malware running that you have not effectively cleaned out.

Based on past threads about Websteroids / Scorpion / Tube Dimmer, you might find the malware in this hidden folder:

C:\ProgramData\Updater

If Windows won't let you delete an .exe file in that folder, you may need to kill the corresponding process in the Windows Task Manager. In some cases, it's easier to restart Windows in Windows Safe Mode and then run your cleanup programs (download those first using the links in the support article I linked earlier).

Did Tube Dimmer re-enable or reinstall itself? That could indicate you have external malware running that you have not effectively cleaned out. Based on past threads about Websteroids / Scorpion / Tube Dimmer, you might find the malware in this hidden folder: C:\ProgramData\Updater If Windows won't let you delete an .exe file in that folder, you may need to kill the corresponding process in the Windows Task Manager. In some cases, it's easier to restart Windows in Windows Safe Mode and then run your cleanup programs (download those first using the links in the support article I linked earlier).

Question owner

Operator error. I misunderstood the ADBLOCK filters filter "out" websites. I thought the filter was to allow websites. Thanks for quick response, though.

Operator error. I misunderstood the ADBLOCK filters filter "out" websites. I thought the filter was to allow websites. Thanks for quick response, though.
jscher2000
  • Top 10 Contributor
8880 solutions 72665 answers

By the way, I'm not sure you want this customization:

browser.sessionstore.max_resumed_crashes: 100

This governs how many failed session restores Firefox will try before switching to the screen offering you the option to only restore particular windows and tabs. Personally, I set this to 0 so I always get that choice after a crash. The default value is 1.

By the way, I'm not sure you want this customization: browser.sessionstore.max_resumed_crashes: 100 This governs how many failed session restores Firefox will try before switching to the screen offering you the option to only restore particular windows and tabs. Personally, I set this to 0 so I always get that choice after a crash. The default value is 1.

Question owner

Where do I find browser.sessionstore...etc to edit it?

Where do I find browser.sessionstore...etc to edit it?
jscher2000
  • Top 10 Contributor
8880 solutions 72665 answers

Hi michael0830, you need to use the about:config preferences editor. If you've never done this before, the setting might have been changed by external software or one of your add-ons.

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste sess and pause while the list is filtered

(3) Double-click the browser.sessionstore.max_resumed_crashes preference and enter 0 (that's a zero) and click OK

If the change works but at the next startup is back to some other value, it may be due to the user.js file in your personal Firefox settings folder (your Firefox profile folder). This article describes how to track down and remove the file: How to fix preferences that won't save. If you find user without the .js extension, Windows may be hiding file extensions. See this Microsoft support article for how to turn on the display of file extensions: http://support.microsoft.com/kb/865219.

Hi michael0830, you need to use the about:config preferences editor. If you've never done this before, the setting might have been changed by external software or one of your add-ons. (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful. (2) In the search box above the list, type or paste '''sess''' and pause while the list is filtered (3) Double-click the '''browser.sessionstore.max_resumed_crashes''' preference and enter 0 (that's a zero) and click OK If the change works but at the next startup is back to some other value, it may be due to the '''user.js''' file in your personal Firefox settings folder (your Firefox profile folder). This article describes how to track down and remove the file: [[How to fix preferences that won't save]]. If you find user without the .js extension, Windows may be hiding file extensions. See this Microsoft support article for how to turn on the display of file extensions: [http://support.microsoft.com/kb/865219].

Question owner

Good insctructions. I reset ther value from 100 to 0. Restarted Firefox and it stayed 0. Thank you very much.

Good insctructions. I reset ther value from 100 to 0. Restarted Firefox and it stayed 0. Thank you very much.

Question owner

Tube Dimmer has been re-installing itself. Does that mean I'm infected with Malware?

Tube Dimmer '''has''' been re-installing itself. Does that mean I'm infected with Malware?
jscher2000
  • Top 10 Contributor
8880 solutions 72665 answers

Chosen Solution

Hi michael0830, something must be putting Tube Dimmer back in Firefox... and it's not you or me, so malware is definitely the logical culprit. Could you check for the hidden folder I mentioned in this post: https://support.mozilla.org/en-US/questions/979477#answer-509700

Hi michael0830, something must be putting Tube Dimmer back in Firefox... and it's not you or me, so malware is definitely the logical culprit. Could you check for the hidden folder I mentioned in this post: https://support.mozilla.org/en-US/questions/979477#answer-509700

Question owner

I went into Control Panel and removed Tube Dimmer yesterday and it hasn't reappeared, plus Firefox been working fine ever since. Many thanks for the help!!

Mike

I went into Control Panel and removed Tube Dimmer yesterday and it hasn't reappeared, plus Firefox been working fine ever since. Many thanks for the help!! Mike

Modified by michael0830