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I replaced sync data on server, how can i get access to older version of my sync data?

Posted

Hello!

I've a problem. I synced my data from desktop browser and then reinstall browser. After that i pressed Sync now, entered my credentials and i thought that this browser will download my data. But by this deeds i replaced my previous data. How can i restore it?

Hello! I've a problem. I synced my data from desktop browser and then reinstall browser. After that i pressed Sync now, entered my credentials and i thought that this browser will download my data. But by this deeds i replaced my previous data. How can i restore it?

Chosen solution

Hello Mightymad,

Thank you for contacting Mozilla Support. Sorry, about your loss of data.

Sync isn't intended for the purpose of being a "backup" service while the user re-installs their operation system. It was made to synchronize data between Firefox installations on multiple devices, where not every device is devoid of their Firefox installation and data at the same time.

Unfortunately, if you've overwritten the Sync data your previous version is lost.

I wish we had better news for you, but hopefully this gives you a better idea how Sync works, so you're better prepared next time you go to reinstall.

Patrick

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Additional System Details

Installed Plug-ins

  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Google Update
  • Shockwave Flash 11.9 r900
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 660 Ti
  • adapterDescription2:
  • adapterDeviceID: 0x1183
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 11-11-2013
  • driverDate2:
  • driverVersion: 9.18.13.3182
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 660 Ti Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • extensions.lastAppVersion: 25.0.1
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
patrickmc
  • Administrator
  • Moderator
35 solutions 224 answers

Chosen Solution

Hello Mightymad,

Thank you for contacting Mozilla Support. Sorry, about your loss of data.

Sync isn't intended for the purpose of being a "backup" service while the user re-installs their operation system. It was made to synchronize data between Firefox installations on multiple devices, where not every device is devoid of their Firefox installation and data at the same time.

Unfortunately, if you've overwritten the Sync data your previous version is lost.

I wish we had better news for you, but hopefully this gives you a better idea how Sync works, so you're better prepared next time you go to reinstall.

Patrick

Hello Mightymad, Thank you for contacting Mozilla Support. Sorry, about your loss of data. Sync isn't intended for the purpose of being a "backup" service while the user re-installs their operation system. It was made to synchronize data between Firefox installations on multiple devices, where not every device is devoid of their Firefox installation and data at the same time. Unfortunately, if you've overwritten the Sync data your previous version is lost. I wish we had better news for you, but hopefully this gives you a better idea how Sync works, so you're better prepared next time you go to reinstall. Patrick
cor-el
  • Top 10 Contributor
  • Moderator
17692 solutions 160067 answers

Did you previously uninstall Firefox and have removed your personal data (i.e. the Firefox profile folder)?

Did you previously uninstall Firefox and have removed your personal data (i.e. the Firefox profile folder)?