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ctrl + c doesn't work in ff 25

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Ctrl+c doesn't work in FF 25 neither in normal mode nor in safemode. i'm using win 8.1

Ctrl+c doesn't work in FF 25 neither in normal mode nor in safemode. i'm using win 8.1

Chosen solution

Hello,

I've not heard of FF 25 causing this particular issue but I have heard of other programs such as ZoneAlarm and QTranslate causing the problem on specific versions of Firefox.

For example these two previous support requests: here and here.

The best way to test it is probably to boot into Windows Safe Mode with Networking. Then see if you have the same issue in Firefox. If the issue doesn't appear in Windows Safe Mode then you can be pretty sure that another application (most likely security software) is causing the problem.

If the issue still appears in Windows Safe Mode then I suggest trying a Firefox Reset:

Refresh Firefox - reset add-ons and settings

This will return Firefox to default settings. Your bookmarks and history will be saved but you will need to reinstall your add-ons.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plugin allows you to have a better experience with Microsoft Lync
  • 5.1.20913.0
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add to Search Bar 2.2 (add-to-searchbox@maltekraus.de)
  • Awesome screenshot: Capture and Annotate 2.4.1 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • ClipConverter 1.3.0 (clipconverter@clipconverter.cc)
  • Cutyfox URL Shortener (bit.ly, is.gd, goo.gl) 1.4.1 (cutyfox@apps.metzweb.net)
  • DNS Cache 1.7 (dnscache@dominik.jungowski)
  • DoNotTrackMe 2.2.9.618 (donottrackplus@abine.com)
  • DownThemAll! 2.0.16 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Easy Google Translate 4.4 (easygtranslate@wrlf.com.br)
  • Elite Proxy Switcher 1.2.0.2 (eliteproxyswitcher@my-proxy.com)
  • EverSync - Sync bookmarks, backup your favorites. 2.2.3 (fvdmedia@gmail.com)
  • Facebook Share Button 1.9 ({d4e0dc9c-c356-438e-afbe-dca439f4399d})
  • FlashGot 1.5.5.94 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34})
  • FoxyProxy Standard 4.2.3 (foxyproxy@eric.h.jung)
  • gTranslate 0.9 ({aff87fa2-a58e-4edd-b852-0a20203c1e17})
  • HTTPS-Everywhere 3.4.2 (https-everywhere@eff.org)
  • IDM CC 7.3.64 (mozilla_cc@internetdownloadmanager.com)
  • IE Tab 2 (FF 3.6+) 4.12.22.2 ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB})
  • LastPass 3.0.12 (support@lastpass.com)
  • Live IP Address 1.83 ({7C9AE782-DB21-4e40-81FB-AD8A53A6233A})
  • Location Bar Enhancer 5.1 (UIEnhancer@girishsharma)
  • MaskMe 1.35.335 (idme@abine.com)
  • Open With 5.4 (openwith@darktrojan.net)
  • Persian Dictionary 1.2 (fa@dictionaries.addons.mozilla.org)
  • Pocket 3.0.4 (isreaditlater@ideashower.com)
  • Preloader (for Firefox) 1.1 ({8a8c1ada-2504-45c6-a2d2-265591abbd00})
  • Speed DNS 0.2 (speeddns@gmail.com)
  • Spell Checker 1.3.2 (gaurangnshah@gmail.com)
  • SwitchHosts 1.1.0 (SwitchHosts@mozdev.org)
  • TabCloud 0.7 (tabcloud@firefox.connorhd.co.uk)
  • Thumbnail Zoom Plus 2.6 (thumbnailZoom@dadler.github.com)
  • Translate This! 3.0.1 (jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack)
  • Undo Closed Tabs Button 3.8.5 (undoclosedtabsbutton@supernova00.biz)
  • WOT 20131030 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • HTML5 Notifications 1.2.2 (html5notifications@paxal.net) (Inactive)
  • HTTPS Facebook 0.4 (https-facebook@niyaz.pk) (Inactive)
  • Last tab close button 0.3.7 (last-tab-close-button@victor.sacharin) (Inactive)
  • Norton Vulnerability Protection 12.0.3.2 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • Show MyIP 0.8 ({6D1D11DB-3C6C-4db8-96E4-20F4A1088AAC}) (Inactive)
  • Xmarks 4.2.1 (foxmarks@kei.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Mobility Radeon HD 4500 Series (Microsoft Corporation - WDDM v1.1)
  • adapterDescription2:
  • adapterDeviceID: 0x9555
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 6-20-2012
  • driverDate2:
  • driverVersion: 8.97.10.6
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 4500 Series (Microsoft Corporation - WDDM v1.1) Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.browsewithcaret: True
  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1024000
  • browser.cache.disk.smart_size.enabled: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.max_tabs_undo: 30
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • browser.tabs.warnOnOpen: False
  • dom.ipc.plugins.enabled.npietab2.dll: True
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0.1
  • font.internaluseonly.changed: False
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://www.google.com/search?ie=UTF-8&oe=UTF-8&q=
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1385123809
  • places.history.expiration.transient_current_max_pages: 103585
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.np32dsw: 2
  • plugin.state.npfoxitreaderplugin: 0
  • plugin.state.nppdf: 2
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.clearOnShutdown.offlineApps: True
  • privacy.clearOnShutdown.sessions: False
  • privacy.cpd.cookies: False
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • security.enable_tls_session_tickets: False
  • security.tls.version.max: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1384360600

Misc

  • User JS: No
  • Accessibility: No
Ed 82 solutions 595 answers

Chosen Solution

Hello,

I've not heard of FF 25 causing this particular issue but I have heard of other programs such as ZoneAlarm and QTranslate causing the problem on specific versions of Firefox.

For example these two previous support requests: here and here.

The best way to test it is probably to boot into Windows Safe Mode with Networking. Then see if you have the same issue in Firefox. If the issue doesn't appear in Windows Safe Mode then you can be pretty sure that another application (most likely security software) is causing the problem.

If the issue still appears in Windows Safe Mode then I suggest trying a Firefox Reset:

Refresh Firefox - reset add-ons and settings

This will return Firefox to default settings. Your bookmarks and history will be saved but you will need to reinstall your add-ons.

Hello, I've not heard of FF 25 causing this particular issue but I have heard of other programs such as ZoneAlarm and QTranslate causing the problem on specific versions of Firefox. For example these two previous support requests: [https://support.mozilla.org/en-US/questions/962451 here] and [https://support.mozilla.org/en-US/questions/967926 here]. The best way to test it is probably to boot into Windows Safe Mode with Networking. Then see if you have the same issue in Firefox. If the issue doesn't appear in Windows Safe Mode then you can be pretty sure that another application (most likely security software) is causing the problem. If the issue still appears in Windows Safe Mode then I suggest trying a Firefox Reset: [[Reset Firefox – easily fix most problems]] This will return Firefox to default settings. Your bookmarks and history will be saved but you will need to reinstall your add-ons.

Modified by Ed

Question owner

update: i tried safemode for win, normal mode for FF, ctrl+c works! so for sure it is some apps that is installed on my pc, amazingly i realised that chrome and IE have the same issue! while other apps such as word, sticky note or golden dict doesn't have any issue! what could be shared between chrome, IE and ff?

update: i tried safemode for win, normal mode for FF, ctrl+c works! so for sure it is some apps that is installed on my pc, amazingly i realised that chrome and IE have the same issue! while other apps such as word, sticky note or golden dict doesn't have any issue! what could be shared between chrome, IE and ff?

Modified by hagi_mostafa

Question owner

there it is! the Goldendict version 1.0.1! in it's preferences and hotkey section has a item : use the following keyword to translate a word from clipboard which by default is ctrl+c+c and when it is checked ctrl+c doesn't work in any browser! as soon as you uncheck this option everything works just fine!

there it is! the Goldendict version 1.0.1! in it's preferences and hotkey section has a item : use the following keyword to translate a word from clipboard which by default is ctrl+c+c and when it is checked ctrl+c doesn't work in any browser! as soon as you uncheck this option everything works just fine!
Ed 82 solutions 595 answers

Great! I'm glad you got it sorted.

Thanks for using Firefox. :)

Great! I'm glad you got it sorted. Thanks for using Firefox. :)

Question owner

meanwhile it wasn't necessary to use startup check, just use taskmanager and stop process and check for apps running one by one

meanwhile it wasn't necessary to use startup check, just use taskmanager and stop process and check for apps running one by one