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I get the message "an error occurred while loading your favorite themes" and my persona rotator won't work. Please help?

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  • Last reply by stobk

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I usually use the Persona Rotator using My Favorites as its themes to rotate. Lastely my rotater has not been working. I click on Tools, then Personas, then My Favorites and am asked to sign in to use my favorites with the Rotator. I follow all these steps and all seems to go fine, except my Persona Rotator does not rotate. Again I click on Tools, Personas, My Favorites and there is a message saying "an error occurred while loading your favorite themes" and therefore won't work. I don't know what the problem is or even exactly when it started, but it doesn't work and I'm most disappointed. Please fix or help me to fix it so I can enjoy my rotating themes again.

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In order to switch to another persona that you had previously installed, do the following:

  1. Go to Tools and click Add-ons (or click the Firefox button at the top left and click Add-ons).
  2. Switch to the Appearance tab. You should find your previously used personas in the list.
  3. Find the one you want to use and click the Enable button.

To uninstall the other ones you can click the Remove button on them and they'll be uninstalled instantly.

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You may have to install the Personas Plus extension as well.

Make sure to have the latest version of all extensions (Firefox/Tools > Add-ons > Extensions: Check for Updates)

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Thanks so much for the help, but I'm afraid I already have the Personas Plus extension installed. But I really appreciate the try!

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Thanks for the help, but I'm afraid I didn't make my problem clear - I have all my personas that I added to my favorites - it's the Personas rotator that doesn't work. I have to add that today (11/20) it is working - can't say why, but I'm glad it is. My problem appears to be an intermittent one. Thanks again for the old college try, but your answer didn't address my problem (probably my fault for not being clear).