Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot get FF Sync to confirm or continue when i click next, how do i do that?

  • 5 replies
  • 14 have this problem
  • 371 views
  • Last reply by KongKen

more options

A few years ago I set up sync for my desktop and laptop but I never used it. I just got an android phone and I now wish to sync.

So I went to do this and I tried to use the I already have an account option but no luck, it does nothing.

But the set-up an acct option works.

So I think I no longer have an account and I attempt to set up one with the old/same addy, it say no acct taken.

But I am unable to get the device or the pc to allow any syncing.

So I deleted the acct and I assume that worked because when I go to set up the new one it allows me to use that same addy.

But when I did try to set up a new account the select what you want to sync function does nothing, and after filling in capcha etc. I click next and the pop-up closes.

No confirmation and nothing else.

Please help me to figure this out, I am getting sooooooooo frustrated.

All Replies (5)

more options

Sorry, I had a copy and paste error in my OP and it made my question unintelligible, here it is again, I hope this helps:

A few years ago I set up FF sync for my desktop and laptop but I never used it. I just got an android phone and I now wish to sync.

So I went to do this and I tried to use the I already have an account option but no luck, it does nothing.

But the set-up a new acct option worked.

So I think I no longer have an account and I attempt to set up one with the old/sam addy, it says acct name already taken.

But I am unable to get the device or the pc to allow any syncing.

So I deleted the acct and I assume that worked because when I go to set up the new one it allows me to use that same addy.

But when I did try to set up a new account the select what you want to sync function does nothing, and after filling in capcha etc I click next and the pop-up closes.

No confirmation and nothing else

Please help me to figure this out, I am getting sooooooooo frustrated.

more options

Can you access that account here?

more options

cor-el thanks for the reply.

no i cannot, i beleive that becuase i do not get the confirm message that i have not been allowed to set it up. the message i get is: Unable to locate your account. Please check your username.

more options

cor-el, i just tried to set up an account again and the buttons are not responding. i still cannot set desired sync functions or get a confirmation.

more options

I have the same problem and also signed in with my Mozilla account done earlier,but when I click Sync Options,it is filled in with my user and PC name and check marks for what is is to be synced. So what has to be done now??