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I already posted a question...will you be answering it?

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by Nellus

janeginn
janeginn
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original question thread is here - https://support.mozilla.org/en-US/questions/975017

I changed browsers from Explorer to Firefox and now I cannot log on to my bank account. both the bank and Trend say it is Firefox's fault

''original question thread is here - https://support.mozilla.org/en-US/questions/975017 '' I changed browsers from Explorer to Firefox and now I cannot log on to my bank account. both the bank and Trend say it is Firefox's fault

Modified by the-edmeister

All Replies (3)

Nellus
Nellus
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

janeginn
janeginn Question owner
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Still unable to log in to bank.

Nellus
Nellus
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In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!