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After installing flash player I cannot play the video

Posted

Application Basics

       Name
       Firefox
       Version
       7.0.1
       User Agent
       Mozilla/5.0 (Windows NT 6.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
       Profile Directory
         Open Containing Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Ant Video Downloader
       2.4.7.10
       true
       anttoolbar@ant.com
 Modified Preferences
     Name
     Value
       browser.places.smartBookmarksVersion
       2
       browser.startup.homepage
       www.yahoo.com/mail
       browser.startup.homepage_override.buildID
       20110928134238
       browser.startup.homepage_override.mstone
       rv:7.0.1
       dom.max_script_run_time
       0
       extensions.lastAppVersion
       7.0.1
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1381203214
       places.history.expiration.transient_current_max_pages
       84475
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       security.warn_viewing_mixed
       false
 Graphics
       Adapter Description
       AMD Radeon HD 6310 Graphics
       Vendor ID
       1002
       Device ID
       9802
       Adapter RAM
       384
       Adapter Drivers
       aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
       Driver Version
       8.821.0.0
       Driver Date
       1-26-2011
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.1.7600.16385)
       ClearType Parameters
       ClearType parameters not found
       WebGL Renderer
       Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)
       GPU Accelerated Windows
       1/1 Direct3D 10
Application Basics Name Firefox Version 7.0.1 User Agent Mozilla/5.0 (Windows NT 6.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1 Profile Directory Open Containing Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Ant Video Downloader 2.4.7.10 true anttoolbar@ant.com Modified Preferences Name Value browser.places.smartBookmarksVersion 2 browser.startup.homepage www.yahoo.com/mail browser.startup.homepage_override.buildID 20110928134238 browser.startup.homepage_override.mstone rv:7.0.1 dom.max_script_run_time 0 extensions.lastAppVersion 7.0.1 network.cookie.prefsMigrated true places.database.lastMaintenance 1381203214 places.history.expiration.transient_current_max_pages 84475 privacy.donottrackheader.enabled true privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed false Graphics Adapter Description AMD Radeon HD 6310 Graphics Vendor ID 1002 Device ID 9802 Adapter RAM 384 Adapter Drivers aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva Driver Version 8.821.0.0 Driver Date 1-26-2011 Direct2D Enabled true DirectWrite Enabled true (6.1.7600.16385) ClearType Parameters ClearType parameters not found WebGL Renderer Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686) GPU Accelerated Windows 1/1 Direct3D 10

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Next Generation Java Plug-in 10.40.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1

More Information

Application Basics
Name
Firefox
Version
7.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Ant Video Downloader
2.4.7.10
true
anttoolbar@ant.com
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
2
browser.startup.homepage
www.yahoo.com/mail
browser.startup.homepage_override.buildID
20110928134238
browser.startup.homepage_override.mstone
rv:7.0.1
dom.max_script_run_time
0
extensions.lastAppVersion
7.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1381203214
places.history.expiration.transient_current_max_pages
84475
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
AMD Radeon HD 6310 Graphics
Vendor ID
1002
Device ID
9802
Adapter RAM
384
Adapter Drivers
aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
Driver Version
8.821.0.0
Driver Date
1-26-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7600.16385)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)
GPU Accelerated Windows
1/1 Direct3D 10

jscher2000
  • Top 10 Contributor
8953 solutions 73374 answers

Firefox 7 is very out of date now. I'm not sure it's possible to say what issues it might have with the current version of Flash.

Also, version 7 is not secure; Mozilla discloses security flaws after each new release. Is something holding you back from upgrading to Firefox 24? Please let us know so we can suggest solutions or workarounds.

With respect to Flash itself, here is some standard guidance that addresses the most common reasons for Flash problems in Firefox. I'm sure you've seen some of it before, but just in case:

(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

Firefox 7 is very out of date now. I'm not sure it's possible to say what issues it might have with the current version of Flash. Also, version 7 is not secure; Mozilla discloses [https://www.mozilla.org/security/known-vulnerabilities/firefox.html security flaws] after each new release. Is something holding you back from upgrading to Firefox 24? Please let us know so we can suggest solutions or workarounds. With respect to Flash itself, here is some standard guidance that addresses the most common reasons for Flash problems in Firefox. I'm sure you've seen some of it before, but just in case: (1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them temporarily. (2) Disable hardware graphics acceleration in Firefox and in Flash (A) In Firefox, un-check the box here and restart: orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available" (B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues (3) Disable protected mode (Windows Vista/7/8) See this support article from Adobe under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]