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help with tabs, I reset but doesn't fix problem when started again

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When started the new tab is blank and doesn't show the 9 previous pages like before. I have gone to help the troubleshooting and then reset Firefox. This works until I shut down Firefox although when I start a new session the New Tabs are Blank again. please help.

When started the new tab is blank and doesn't show the 9 previous pages like before. I have gone to help the troubleshooting and then reset Firefox. This works until I shut down Firefox although when I start a new session the New Tabs are Blank again. please help.

Chosen solution

The 3x3 grid icon is in the new tab page itself (screen shot attached). This simply shows and hides the thumbnails. Actually, I have blank placeholders now. Does this clear the images?

Anyway, if you have about:newtab in about:config, but you don't have the about:newtab page when you press Ctrl+t, usually the problem is an extension. You can review what you have and configure/disable here:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • npsitesafety
  • Google Update
  • 5.1.20513.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPWLPG
  • iTunes Detector Plug-in
  • Windows Activation Technologies Plugin for Mozilla
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • CANON iMAGE GATEWAY Mycamera Plugin

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG SafeGuard toolbar 15.5.0.2 (avg@toolbar) (Inactive)
  • Norton Identity Safe Toolbar 2014.5.0.67 ({F04D2D30-776C-4d02-8627-8E4385ECA58D}) (Inactive)
  • Norton Vulnerability Protection 12.0.0.380 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • TopArcadeHits 1.0 ({0113D088-8ED1-468C-B225-585A9C53B5E3}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0106
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
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  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-4-2011
  • driverDate2:
  • driverVersion: 8.15.10.2353
  • driverVersion2:
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  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • extensions.lastAppVersion: 24.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 0
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
kobe 441 solutions 5048 answers

Helpful Reply

Did you press the show tabs in the top left corner, if its there?

Can you reproduce in a new profile, make sure you are not in private browsing.

PROFILE: Profile Manager - Create, remove, or switch Firefox profiles and Recovering important data from an old profile

PRIVATE BROWSING, make sure youre not in it: Private Browsing - Use Firefox without saving history

Did you press the show tabs in the top left corner, if its there? Can you reproduce in a new profile, make sure you are not in private browsing. PROFILE: [[Use the Profile Manager to create and remove Firefox profiles]] and [[Recovering important data from an old profile]] PRIVATE BROWSING, make sure youre not in it: [[Private Browsing - Browse the web without saving information about the sites you visit]]

Question owner

1) There is no show tabs there 2) I use this page and reset Firefox. This only allows the tabs to work during the session that I am in and until I shut down Firefox. After I Restart Firefox and begin a new session it is again blank. please help.

1) There is no show tabs there 2) I use this page and reset Firefox. This only allows the tabs to work during the session that I am in and until I shut down Firefox. After I Restart Firefox and begin a new session it is again blank. please help.
kobe 441 solutions 5048 answers

I mean to make a new profile, then try to make a new tab, does it work?

I mean to make a new profile, then try to make a new tab, does it work?

Question owner

Please explain how to do that! thanks

Please explain how to do that! thanks
kobe 441 solutions 5048 answers

See the article i linked in my first post, or again, click here => Profile Manager - Create, remove, or switch Firefox profiles

See the article i linked in my first post, or again, click here => [[Use the Profile Manager to create and remove Firefox profiles]]

Question owner

I tried this but it didn't work........please escalate this so that I can solve my problem!

I tried this but it didn't work........please escalate this so that I can solve my problem!
cor-el
  • Top 10 Contributor
  • Moderator
17874 solutions 161723 answers

Is still the about:newtab page displayed (but with empty tiles) or is this an about:blank page or other page?

What is the value of the browser.newtab.url pref on the about:config page?


If you do not keep changes after a restart or otherwise have problems with preferences, see:

Is still the about:newtab page displayed (but with empty tiles) or is this an about:blank page or other page? What is the value of the <b>browser.newtab.url</b> pref on the <b>about:config</b> page? ----- If you do not keep changes after a restart or otherwise have problems with preferences, see: *http://kb.mozillazine.org/Preferences_not_saved
jscher2000
  • Top 10 Contributor
8961 solutions 73431 answers

Helpful Reply

Is the new tab page completely blank or is there a little 9-square icon on the right side? If that's there, can you check your history and make sure your history wasn't cleared?


In the future, you shouldn't need to do a full reset to edit this preference. In fact, it would be helpful to take a look at what is there when this problem occurs. This involves using the about:config preferences editor:

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste newtab and pause while the list is filtered

(3) Double-click the browser.newtab.url preference and enter your preferred page:

  • Page thumbnails (default) => about:newtab
  • Blank tab => about:blank
  • Built-in Firefox home page => about:home
  • Any other page => full URL to the page

Press Ctrl+t to open a new tab and verify that it worked. Fixed?


If it's fixed temporarily, does it stick until you exit Firefox and restart it? Sometimes preferences will be changed at startup by a user.js file. This file isn't created by Firefox, but can be created by a user or third party software to override your regular settings. To check for a user.js file, try the steps in this article: How to fix preferences that won't save.

Is the new tab page completely blank or is there a little 9-square icon on the right side? If that's there, can you check your history and make sure your history wasn't cleared? ---- In the future, you shouldn't need to do a full reset to edit this preference. In fact, it would be helpful to take a look at what is there when this problem occurs. This involves using the about:config preferences editor: (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful. (2) In the search box above the list, type or paste '''newtab''' and pause while the list is filtered (3) Double-click the '''browser.newtab.url''' preference and enter your preferred page: * ''Page thumbnails (default)'' => about:newtab * ''Blank tab'' => about:blank * ''Built-in Firefox home page'' => about:home * ''Any other page'' => full URL to the page Press Ctrl+t to open a new tab and verify that it worked. Fixed? ---- If it's fixed temporarily, does it stick until you exit Firefox and restart it? Sometimes preferences will be changed at startup by a user.js file. This file isn't created by Firefox, but can be created by a user or third party software to override your regular settings. To check for a user.js file, try the steps in this article: [[How to fix preferences that won't save]].

Question owner

completely blank please help

completely blank please help

Question owner

Completely Blank please help

Completely Blank please help
jscher2000
  • Top 10 Contributor
8961 solutions 73431 answers

If you change the preference manually in about:config to about:newtab, does it work?

If you change the preference manually in about:config to about:newtab, does it work?
cor-el
  • Top 10 Contributor
  • Moderator
17874 solutions 161723 answers

You haven't confirmed which URL is used for that blank page (about:newtab or something else), so could you please tell us?


In case you are using "Clear history when Firefox closes":

  • do not clear the Browsing History
  • do not clear the Cache

Make sure that you do not run Firefox in (permanent) Private Browsing mode (Never Remember History) and that you keep history.

You haven't confirmed which URL is used for that blank page (about:newtab or something else), so could you please tell us? ----- In case you are using "Clear history when Firefox closes": *do not clear the Browsing History *do not clear the Cache *Tools > Options > Privacy > Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" > Settings *https://support.mozilla.org/kb/Clear+Recent+History ---- Make sure that you do not run Firefox in (permanent) Private Browsing mode (Never Remember History) and that you keep history. *https://support.mozilla.org/kb/Private+Browsing

Question owner

It says "search or enter address". I do not know how to repair it. Again I "reset Firefox" under troubleshooting and this only corrects it temporarily.

It says "search or enter address". I do not know how to repair it. Again I "reset Firefox" under troubleshooting and this only corrects it temporarily.

Question owner

not sure how to do that

not sure how to do that
kobe 441 solutions 5048 answers

Uninstall any suspicious programs from the control panel. And check for bad addons.

SEE => Disable or remove Add-ons

Uninstall any suspicious programs from the control panel. And check for bad addons. SEE => [[Disable or remove Add-ons]]

Question owner

Wow not sure why but it worked once. Now it doesn't work again and do not know why. Starting to get frustrated with Firefox.

Wow not sure why but it worked once. Now it doesn't work again and do not know why. Starting to get frustrated with Firefox.
jscher2000
  • Top 10 Contributor
8961 solutions 73431 answers

I know of 3 pages that display "Search or enter address" in the address bar:

  • about:blank
  • about:home (built-in Firefox home page)
  • about:newtab

The question is what you currently have (without doing another reset) for the browser.newtab.url preference.

If you have the default of about:newtab and the page looks blank, there should be an icon in the upper right corner of the page that looks like 9 gray squares arranged in a 3x3 grid. That icon shows and hides the thumbnails. When they are hidden, it is very faint.

I know of 3 pages that display "Search or enter address" in the address bar: * about:blank * about:home (built-in Firefox home page) * about:newtab The question is what you currently have (without doing another reset) for the browser.newtab.url preference. If you have the default of about:newtab and the page looks blank, there ''should'' be an icon in the upper right corner of the page that looks like 9 gray squares arranged in a 3x3 grid. That icon shows and hides the thumbnails. When they are hidden, it is very faint.

Question owner

1st Thanks for all of the help guys! OK, when I open a New Tab the address bar shows: "Search or enter address" although the Tab (above the address bar) reads "New Tab". I do not see the icon that you are referring to in the upper right. What I do see is a box with a 5 point star, a small partial arrow down just to the right and beside the star, a complete arrow next and in the center and a "home" icon at the far right. When I put my mouse on these they all highlight although I do not see a grid icon up there.

1st Thanks for all of the help guys! OK, when I open a New Tab the address bar shows: "Search or enter address" although the Tab (above the address bar) reads "New Tab". I do not see the icon that you are referring to in the upper right. What I do see is a box with a 5 point star, a small partial arrow down just to the right and beside the star, a complete arrow next and in the center and a "home" icon at the far right. When I put my mouse on these they all highlight although I do not see a grid icon up there.

Question owner

yes if enter "about:newtab" in the address bar the new page does show the nine sites in that new page. The next pages are blank though.

yes if enter "about:newtab" in the address bar the new page does show the nine sites in that new page. The next pages are blank though.
jscher2000
  • Top 10 Contributor
8961 solutions 73431 answers

Chosen Solution

The 3x3 grid icon is in the new tab page itself (screen shot attached). This simply shows and hides the thumbnails. Actually, I have blank placeholders now. Does this clear the images?

Anyway, if you have about:newtab in about:config, but you don't have the about:newtab page when you press Ctrl+t, usually the problem is an extension. You can review what you have and configure/disable here:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

The 3x3 grid icon is in the new tab page itself (screen shot attached). This simply shows and hides the thumbnails. Actually, I have blank placeholders now. Does this clear the images? Anyway, if you have about:newtab in about:config, but you don't have the about:newtab page when you press Ctrl+t, usually the problem is an extension. You can review what you have and configure/disable here: orange Firefox button (or Tools menu) > Add-ons > Extensions category