Recent answers to Firefox 23 crashes excessively on certain sites?https://support.mozilla.org/mk/questions/9674062013-09-26T04:01:13-07:00I'm going to lock this thread as it isn't useful anymore. For anyone experiencing a Firefox crash, p2013-09-26T04:01:13-07:00user633449https://support.mozilla.org/mk/questions/967406?page=2#answer-483490<p>I'm going to lock this thread as it isn't useful anymore. For anyone experiencing a Firefox crash, please update to Firefox 24, read <a href="/en-US/kb/avoid-crashes-tips-and-tricks" rel="nofollow">Avoid crashes - Tips and tricks</a> and start a new thread at <a href="https://support.mozilla.org/en-US/questions/new" rel="nofollow">https://support.mozilla.org/en-US/questions/new</a>
</p>I finally found a resolution and it wasn't from any of the suggestions that were made here, of which2013-09-26T03:57:39-07:00kcfiremikehttps://support.mozilla.org/mk/questions/967406?page=2#answer-483488<p>I finally found a resolution and it wasn't from any of the suggestions that were made here, of which I am very thankful for the many replies and suggestions. The only resolution I could find is called Google Chrome...
</p>Hi cdstealer/Steve, if you decide you are interested in further troubleshooting, could you start a n2013-09-26T03:21:01-07:00jscher2000https://support.mozilla.org/mk/questions/967406?page=2#answer-483472<p>Hi cdstealer/Steve, if you decide you are interested in further troubleshooting, could you start a new thread specific to your distribution of Linux (i.e., put that in the question/subject line)?
</p><p>Most of this long thread (and others) relate to Windows and the changes made in Flash 11.3 and later. Starting a new thread would give you a better shot at getting some focus on your configuration. You can use this page (scroll down past the suggestions) to do that:
</p><p><a href="https://support.mozilla.org/en-US/questions/new/desktop/fix-problems" rel="nofollow">https://support.mozilla.org/en-US/questions/new/desktop/fix-problems</a>
</p>Oh dear.. I had high hopes for 24.0. Still no good. Oh well, as 90% of the interweb still uses fla2013-09-25T14:58:23-07:00cdstealerhttps://support.mozilla.org/mk/questions/967406?page=2#answer-483332<p>Oh dear.. I had high hopes for 24.0. Still no good. Oh well, as 90% of the interweb still uses flash, my hand has been forced and I'm having to go to Chrome. Mozilla.. WTF have you done? So long and thanks for the memories.
</p>The second crash report is a problem with the Flash plugin.
You can check for problems with current 2013-09-01T04:55:28-07:00cor-elhttps://support.mozilla.org/mk/questions/967406?page=2#answer-475261<p>The second crash report is a problem with the Flash plugin.
</p><p>You can check for problems with current Flash plugin versions and try these:
</p>
<ul><li>disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
</li><li>disable hardware acceleration in the Flash plugin
</li></ul>
<ul><li><a href="http://kb.mozillazine.org/Flash#Troubleshooting" rel="nofollow">http://kb.mozillazine.org/Flash#Troubleshooting</a>
</li></ul>The 2 most recent reports are the relevant ones; same crash sequence occurred. Running Firefox 23.0.2013-09-01T03:19:19-07:00geo54https://support.mozilla.org/mk/questions/967406?page=2#answer-475242<p>The 2 most recent reports are the relevant ones; same crash sequence occurred. Running Firefox 23.0.1 Website link loaded a pdf file into an online MS Word reader; after a few minutes Win XP would crash and restart (no error message or BSOD.)
</p><pre>Report ID Date Submitted
</pre>
<pre>bp-e285d6c1-93c9-434d-8ba3-326622130828 8/28/2013 1:25 PM
bp-d7317ff3-0bd2-41ff-b0b5-036b52130823 8/23/2013 9:47 AM
8eda8445-64de-4091-a69f-59a61a011096 4/9/2013 8:08 AM
bp-002ef81c-70f8-4f09-8d3e-2865b2121222 12/21/2012 5:50 PM
790ec13b-3208-4737-8378-59dba23724ca 11/17/2012 2:10 PM
</pre>Get Firefox 24.0 Beta, might help solve this crash problem:
http://www.mozilla.org/en-US/firefox/bet2013-08-22T15:22:47-07:00serge07https://support.mozilla.org/mk/questions/967406?page=2#answer-471603<p>Get Firefox 24.0 Beta, might help solve this crash problem:
<a href="http://www.mozilla.org/en-US/firefox/beta/" rel="nofollow">http://www.mozilla.org/en-US/firefox/beta/</a>
</p>Hi maillis, when you are ready to work on solving your problem with Firefox 23, please start a new t2013-08-19T00:36:06-07:00jscher2000https://support.mozilla.org/mk/questions/967406?page=2#answer-469825<p>Hi maillis, when you are ready to work on solving your problem with Firefox 23, please start a new thread and include your operating system and add-on information. You also could try Firefox's Safe Mode to see whether that avoid the delay in opening new tabs.
</p>
<ul><li> <a href="/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Diagnose Firefox issues using Troubleshoot Mode</a>
</li><li> <a href="https://support.mozilla.org/questions/new/desktop/fix-problems" rel="nofollow">https://support.mozilla.org/questions/new/desktop/fix-problems</a>
</li></ul>I updated to FF23 yesterday( Aug 18) and are having the same problems esp with Google searches and n2013-08-18T23:53:06-07:00maillishttps://support.mozilla.org/mk/questions/967406?page=2#answer-469809<p>I updated to FF23 yesterday( Aug 18) and are having the same problems esp with Google searches and new tabs slow to open etc--I just uninstalled FF23 and went back to FF21-and are having No problems ( I previously had problems with FF22 and my copy/paste function not working)
</p>jscher2000, just tried on the regular page, not https...or ff hangs before can switch to https over 2013-08-18T07:37:20-07:00pablodchttps://support.mozilla.org/mk/questions/967406?page=2#answer-469554<p>jscher2000, just tried on the regular page, not https...or ff hangs before can switch to https over the regular connection
</p>Hi pablodc, the Google Translate problem is interesting. Does it matter whether you use the regular 2013-08-18T06:56:53-07:00jscher2000https://support.mozilla.org/mk/questions/967406?page=2#answer-469536<p>Hi pablodc, the Google Translate problem is interesting. Does it matter whether you use the regular page or the secure page?
</p><p><a href="https://translate.google.com/" rel="nofollow">https://translate.google.com/</a> vs. <a href="https://translate.google.com/" rel="nofollow">https://translate.google.com/</a>
</p>Hi jscher2000,
I not using the ff extension you comment..
Firefox is not crashing, it just hangs tak2013-08-18T06:30:49-07:00pablodchttps://support.mozilla.org/mk/questions/967406?page=2#answer-469528<p>Hi jscher2000,
</p><p>I not using the ff extension you comment..
</p><p>Firefox is not crashing, it just hangs taking 50% of available CPU
</p><p>I gonna try in safe mode but just already has disabled every plugin.
</p><p>One page that hangs FF always and not randomly is <a href="http://traslate.google.com" rel="nofollow">http://traslate.google.com</a> i.e
</p><p>I have used procexplorer to take a screenshot showing the ff thread that is consuming 50% of the CPU.
</p><p>Hope this can help in something.
</p>Hi pablodc, it sounds like your Firefox hangs/freezes with excessive memory use, but might not be cr2013-08-18T03:09:02-07:00jscher2000https://support.mozilla.org/mk/questions/967406?page=2#answer-469443<p>Hi pablodc, it sounds like your Firefox hangs/freezes with excessive memory use, but might not be crashing (shutting down).
</p>
<ul><li> If you use the Ghostery extension, please update to 5.0.3 to resolve a known problem with high memory usage and hangs. Usually you can do this from the add-ons page: orange Firefox button (or Tools menu) &gt; Add-ons &gt; "gear" button &gt; "Check for Updates"
</li></ul>
<ul><li> Do you notice any difference in Firefox's Safe Mode? (More details below.)
</li></ul>
<ul><li> In case you haven't already reviewed it, here is the support article on troubleshooting hangs: <a href="/en-US/kb/firefox-hangs-or-not-responding" rel="nofollow">Firefox hangs or is not responding - How to fix</a>.
</li></ul>
<ul><li> If Firefox <em>crashes</em> (shuts down), can you post some recent crash IDs? This article describes how to extract and share crash IDs: <a href="/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting" rel="nofollow">Troubleshoot Firefox crashes (closing or quitting unexpectedly)</a>. For more personalized assistance (it's confusing getting replies for lots of different peoples' crashes) you can start a new thread here: <a href="https://support.mozilla.org/questions/new/desktop/fix-problems" rel="nofollow">https://support.mozilla.org/questions/new/desktop/fix-problems</a>
</li></ul>
<hr>
<p>Firefox's Safe Mode is a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: <a href="/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Diagnose Firefox issues using Troubleshoot Mode</a>.
</p><p>You can restart Firefox in Safe Mode using
</p><p>Help &gt; Restart with Add-ons Disabled
</p><p>In the dialog, click "Start in Safe Mode" (<em>not</em> Reset)
</p><p>Any difference?
</p>Same problem here.
Windows XP 32 bits. Latest flash available. NVIDIA 8600GTS video card (drivers fr2013-08-18T01:09:21-07:00pablodchttps://support.mozilla.org/mk/questions/967406?page=2#answer-469416<p>Same problem here.
</p><p>Windows XP 32 bits. Latest flash available. NVIDIA 8600GTS video card (drivers from nvidia).
I have tried every tips in the thread: disable hardware acceleration, disable plugins, etc
With each hang the CPU keeps at 50% in firefox proccess ID.
</p><p>I gonna downgrade to 22 (is that or switch to other browser)
</p><p>If someone needs additional info lets me know. Thx!
</p>Hey again, been super busy with work and real life lately and haven't had time to test out the Flash2013-08-17T17:25:46-07:00JaceNVhttps://support.mozilla.org/mk/questions/967406?page=2#answer-469295<p>Hey again, been super busy with work and real life lately and haven't had time to test out the Flash plugin or anything. I did see there was a patch for Firefox though, and while I don't want to say with certainty it's been fixed until I have some more time to test it, so far Firefox seems to be far more stable on the previously-problematic sites I was visiting.
</p>I suggest running combofix just for good measure. Both my desktop and laptop were infected with some2013-08-16T16:23:38-07:00pontiakuhttps://support.mozilla.org/mk/questions/967406#answer-468833<p>I suggest running combofix just for good measure. Both my desktop and laptop were infected with something. I kept crashing and getting "302 moved the document has moved here" errors when I tried to load webpages. No idea what the infection was yet or how I got it.
</p>Hi kcfiremike, can you work down the comments from the top of this thread regarding standard Flash f2013-08-16T11:47:28-07:00jscher2000https://support.mozilla.org/mk/questions/967406#answer-468769<p>Hi kcfiremike, can you work down the comments from the top of this thread regarding standard Flash fixes and posting your crash IDs? For more personalized assistance, start your own question. Here's the link:
</p><p><a href="https://support.mozilla.org/questions/new/desktop/fix-problems" rel="nofollow">https://support.mozilla.org/questions/new/desktop/fix-problems</a>
</p>The latest version (Firefox 23) has multiple issues for Windows, the Flash Player crashes every 5 mi2013-08-16T11:09:52-07:00kcfiremikehttps://support.mozilla.org/mk/questions/967406#answer-468757<p>The latest version (Firefox 23) has multiple issues for Windows, the Flash Player crashes every 5 minutes.
</p>Hi JanetteDavie, can you start a new question and list some of your crash IDs? This allows forum vol2013-08-15T03:54:59-07:00jscher2000https://support.mozilla.org/mk/questions/967406#answer-468138<p>Hi JanetteDavie, can you start a new question and list some of your crash IDs? This allows forum volunteers to view the crash data on Mozilla's crash stats server and see whether there is an obvious cause. Doesn't always work, but often more effective than playing "20 questions."
</p>
<ul><li> Info on how to get the crash IDs: <a href="/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting" rel="nofollow">Troubleshoot Firefox crashes (closing or quitting unexpectedly)</a>
</li><li> Link for starting a new thread: <a href="https://support.mozilla.org/questions/new/desktop/fix-problems" rel="nofollow">https://support.mozilla.org/questions/new/desktop/fix-problems</a>
</li></ul>Also having browser crashes since Firefox 23 went on my xp machine. I do not have real player on my2013-08-14T11:59:40-07:00JanetteDaviehttps://support.mozilla.org/mk/questions/967406#answer-467910<p>Also having browser crashes since Firefox 23 went on my xp machine. I do not have real player on my machine. I run malware bytes and slim cleaner regularly and have good virus/firewall protection. Windows service pack 3 has been on the machine since Microsoft first released that patch.
</p><p>Last time google earth updated, a lot of us xp users had problems and jumped through hoops. Turned out it WAS google earth problem with xp. Are we safe in guessing that new versions of firefox will also be unstable on our xp machines? Fess up, this many of us with same problems is likely a buy in the browser update when combined with and xp machine.
</p>