Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I get this message when a website loads with an embedded vimeo video. "This video can't be played with your current setup..." I am using a Mac osx 10.8.4.

  • 1 reply
  • 36 have this problem
  • Last reply by kobe

more options

The vimeo videos works on Safari but not on Firefox. Is there an add-on or feature that I am not aware of?

All Replies (1)

more options


The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.