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Every time I upgrade firefox refuses to restart

Posted

locking as a duplicate - https://support.mozilla.org/en-US/questions/956390

Every upgrade has resulted in only running the updater.exe file. The only way around this that I have found is to do a full install directly from the new version instead of doing an update. This problem has been evident for about 3 updates so far including the update to version 21.0 I am running windows 7, 64bit with norton internet security.

''locking as a duplicate - https://support.mozilla.org/en-US/questions/956390'' Every upgrade has resulted in only running the updater.exe file. The only way around this that I have found is to do a full install directly from the new version instead of doing an update. This problem has been evident for about 3 updates so far including the update to version 21.0 I am running windows 7, 64bit with norton internet security.

Modified by the-edmeister

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.7 r700
  • npsitesafety
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Picasa plugin
  • GEPlugin
  • 5.1.20125.0
  • NPWLPG

Application

  • Firefox 21.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
  • Support URL: http://support.mozilla.org/1/firefox/21.0/WINNT/en-US/

Extensions

  • mysearchdial.com 1.6.0 (ffxtlbr@mysearchdial.com)
  • Norton Toolbar 2013.3.5.1 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Norton Vulnerability Protection 11.3.0.9 - 5 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Speed Dial 0.9.6.14 ({64161300-e22b-11db-8314-0800200c9a66})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG Security Toolbar 15.2.0.5 (avg@toolbar) (Inactive)
  • DigitalPersona Extension 5.0.0.4490 (otis@digitalpersona.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Mobility Radeon HD 5650
  • adapterDescription2: Intel(R) HD Graphics
  • adapterDeviceID: 0x68c1
  • adapterDeviceID2: 0x0046
  • adapterDrivers: atiu9p64.dll atiuxp64 atiuxp64 atiu9pag atiuxpag atiuxpag atiumdva atiumd6a atitmm64
  • adapterDrivers2: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterRAM: 1024
  • adapterRAM2: Unknown
  • adapterVendorID: 0x1002
  • adapterVendorID2: 0x8086
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 9-9-2010
  • driverDate2: 9-9-2010
  • driverVersion: 8.771.1.0
  • driverVersion2: 8.771.1.0
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 5650)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: chrome://speeddial/content/speeddial.xul
  • browser.startup.homepage_override.buildID: 20130511120803
  • browser.startup.homepage_override.mstone: 21.0
  • browser.tabs.onTop: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 21.0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1369273646
  • places.history.expiration.transient_current_max_pages: 102076
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: Yes
  • Accessibility: No
iamjayakumars 493 solutions 5983 answers

Disable your Norton and update your firefox

Disable your Norton and update your firefox