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Firefox 20.0.1 is crashing permanently

  • 15 replies
  • 28 have this problem
  • 4644 views
  • Last reply by Rick216

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Modified by cor-el

All Replies (15)

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Its empty crash report.

Start your windows in safe mode and check it out...

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In safe mode it´s commented as empty. But in regular mode I´m getting this headline: Firefox 20.0 Crash Report [@ npswf32_11_6_602_180.dll@0x3385bd ].

Is it helpful for you? I appreciate you help very much.

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That is a crash report about the Flash Player plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
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I have followed your advices completely – it´s still crashing!

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Is the crash signature still the same or similar (i.e. contains the Flash plugin file npswf32)?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:

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I had a problem with Facebook today. The problem with mine was Adblock Plus 2.2.3 for the past couple of days. Once I disabled it it worked fine.

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No, the crash signature is not the same.

Here are some IDs you asked for:

bp-3c945332-dbed-424c-a36c-345b72130418 bp-18d66daf-2672-4bdb-bbfa-dffdd2130417 bp-060c62ca-a4a0-4f46-85fa-103032130417 bp-cc8b5e30-1cfd-48d6-b339-755502130416

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Well, here some screenshots "describing" symptoms also arising sometime before a crash ...

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Me too, same problem. FireFox crashes from the beginning.

Reinstall did the trick. Don't know what went wrong.

I do know it crashed after upgrading Adobe Flash. So I first removed Flash and Reader, before reinstalling.

Modified by Timotheus

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Hi Timotheus,

thanks for your help! What do you mean by "reinstall"? Completely with deleleting and rebuilding profile or completely and keeping the profile? I am in love with my profile and not keen on throwing it away ;-)

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Hi Welpenmetzger,

No, just uninstall Firefox, restart your pc (if wanted, not needed) and reinstall Firefox with latest version. Some software conflict has appeared. If not working, then uninstall Firefox, uninstall Flash player and reinstall Firefox, then reinstall Flash player. I think I had a conflict there myself, somewhere.

Just make sure you don't tick the option to delete your profile. Firefox uninstall offers this as an option, standard off.

With kind regards, Timo

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Hi Timo,

I´ve followed your advice but the problem ist still present.

With kind regards too, Welpenmetzger

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Some more new crash reports:

bp-d530a343-b254-4f86-8de5-ae5202130508  08.05.2013 14:53
bp-59b2895d-b065-4333-95c4-9a7b12130505  05.05.2013 19:47
bp-9134a21e-d15f-4e55-a8f6-7a4112130505  05.05.2013 19:04
bp-be3ef662-fdae-4586-b421-641252130504  04.05.2013 15:22
bp-ff720f7d-3852-4372-a530-d1d1c2130503  03.05.2013 10:06
bp-6a5acbf4-b3ce-4d45-82be-963ef2130502  02.05.2013 16:37
bp-07ba593b-dbce-4504-8048-dc89f2130502  02.05.2013 09:20

Modified by cor-el

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Try to disable hardware acceleration in Firefox.

You can also check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
more options

After I updating from FF 19 to 20 -- and making no other changes except updating Plugins -- I began having frequent Firefox crashes and occasional freezes (the latter typically occurred when shifting from one embedded Flash video to another).

Anyway, in some post about crashes in an older version I saw someone suggest disabling the Shockwave for Director plug-in. Seems like that may have done the trick for me, as I've gone from 4-6 crashes/freezes a day to zero in the three days since I've disabled Shockwave for Director. And disabling that plugin doesn't seem to have affected any functionality.