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A "window ' appears on desktop stating "Expresssettings" and I cannot get rid of it wvwn though I haven't opened Firefox

Posted

When i "awaken" the computer, a small "window' appears that shows the Fire fox logo and is headed "express settings'. Where the space for entering any choices are to be made, it is all black and I cannot "X" it out or close tha the window.

When i "awaken" the computer, a small "window' appears that shows the Fire fox logo and is headed "express settings'. Where the space for entering any choices are to be made, it is all black and I cannot "X" it out or close tha the window.

Additional System Details

Installed Plug-ins

  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Shockwave Flash 11.6 r602
  • Garmin Communicator Plug-In 4.0.4.0
  • GEPlugin
  • iTunes Detector Plug-in
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • np-mswmp
  • 5.1.20125.0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPWLPG
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Zeon PDF Plugin For Mozilla
  • Coupons, Inc. Coupon Printer DLL
  • Office Plugin for Netscape Navigator

Application

  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/WINNT/en-US/

Extensions

  • Garmin Communicator 4.0.4 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b})
  • RealDownloader 1.3.0 ({34712C68-7391-4c47-94F3-8F88D49AD632})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WiseConvert G2 Community Toolbar 3.18.0.7 ({ac955a4e-5a9c-4d20-8751-a7eac17ac342})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 965 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a02
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 3600 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.15.10.1930']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 9-11-2009
  • driverDate2:
  • driverVersion: 8.15.10.1912
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'8.15.10.1930']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'8.15.10.1930']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 1048576
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.google.com/
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • browser.tabs.warnOnClose: False
  • extensions.lastAppVersion: 19.0.2
  • font.internaluseonly.changed: True
  • gfx.blacklist.suggested-driver-version: 8.15.10.1930
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1364579372
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1304812614
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.cpd.cookies: False
  • privacy.cpd.formdata: False
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.item.cache: True
  • privacy.item.downloads: False
  • privacy.item.formdata: False
  • privacy.item.history: False
  • privacy.item.passwords: False
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 4
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: Yes
philipp
  • Top 25 Contributor
  • Moderator
5348 solutions 23619 answers

hello acskip, i don't know if it may be related but you can try to remove the WiseConvert G2 Community Toolbar 3.18.0.7 extension in firefox > addons > extensions...

Disable or remove Add-ons

hello acskip, i don't know if it may be related but you can try to remove the ''WiseConvert G2 Community Toolbar 3.18.0.7'' extension in firefox > addons > extensions... [[Disable or remove Add-ons]]