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There is something running in the background and I don't know what it is.

Posted

This is what I see when I click on "Window" abhtml_background_{776244c8-ba5f-4ee8-8b66-e4ca025f546a} except all of the letters are uppercase. It's a window for something I can't get rid of. It is only there when I run Firefox and restarting and emptying the cache don't get rid of it. I don't know if it is harmless or can cause problems. Can you please help me with this?

Thank you,

Lydia

This is what I see when I click on "Window" abhtml_background_{776244c8-ba5f-4ee8-8b66-e4ca025f546a} except all of the letters are uppercase. It's a window for something I can't get rid of. It is only there when I run Firefox and restarting and emptying the cache don't get rid of it. I don't know if it is harmless or can cause problems. Can you please help me with this? Thank you, Lydia

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • AmazonMP3DownloaderPlugin 1.0.15
  • LastPass Plugin
  • Coupons Inc., Coupon Printing FireFox Plugin
  • npmnqmp 071503000004

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Jan. 7 solutions 82 answers

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.'' ''(If you're not using it, switch to the Default theme.)'' * You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut. * Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running. ''Don't select anything right now, just use "'Start in Safe Mode"'' ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.'' '''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that. ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''