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In win 7, disappeared firefox menu, toolbars; can't access reset

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  • Last reply by philipp

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Using Win 7 64-bit. Everything suddenly disappeared from firefox except the URL line. When I ran a checkdisk, there was corruption in a bunch of files. May have caused the problem. Went to try the mozilla support reset suggestion. Can't do it because I have no Firefox icon in top left corner to click and thus can't get into Help menu or anything except what I can access through the URL line. Can't find any other advice on what to do. Is uninstalling Firefox and starting over the only answer? Won't I lose bookmarks, add ons, etc? Thanks.

Chosen solution

hello jgdolan, please try closing all firefox windows and then holding the shift key while you launch it again - this will bring up firefox safe mode with the option to reset the browser.

Troubleshoot Firefox issues using Safe Mode

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Chosen Solution

hello jgdolan, please try closing all firefox windows and then holding the shift key while you launch it again - this will bring up firefox safe mode with the option to reset the browser.

Troubleshoot Firefox issues using Safe Mode