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Can not view any videos on firefox.

Posted

Anytime I want to view a video from within Firefox (YouTube or other) I am not able to view it. With YouTube I get the message "Error occurred. Please try again later." Other videos just give a blank page. I checked my plugins, they are all up to date. I am using Firefox version 13.0.1. I don't have this problem when I use other browsers such as IE. Any help would be appreciated.

Anytime I want to view a video from within Firefox (YouTube or other) I am not able to view it. With YouTube I get the message "Error occurred. Please try again later." Other videos just give a blank page. I checked my plugins, they are all up to date. I am using Firefox version 13.0.1. I don't have this problem when I use other browsers such as IE. Any help would be appreciated.

Additional System Details

Installed Plug-ins

Java, Adobe Acrobat, Silverlight, Shockwave Flash, Shockwave for Director, Real Time Player, Quick Time Player, Google Earth. All plugins are shown to be up to date

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

MozillaFirefox911 0 solutions 128 answers

flash tends to have problems with new version. are there any drivers you need to update? also, please inform me what kind of plugins you have.

flash tends to have problems with new version. are there any '''drivers''' you need to update? also, please inform me what kind of plugins you have.
11996 0 solutions 2 answers

same problem. plugins: pic 1 pic 2

same problem. plugins: [http://i.piccy.info/i7/e01897cf0220ca8d3f2d84733a571617/1-5-9085/44751776/Snymok.jpg pic 1] [http://i.piccy.info/i7/7ab5bfbe62bfd45ff3a403f369cbcd8b/1-5-9085/50221970/Snymok2.jpg pic 2]

Modified by 11996

JNow 0 solutions 8 answers

Why would you need new drivers if the videos work with other browsers? This seems to happen with a lot of Firefox updates until they fix the issue.

Why would you need new drivers if the videos work with other browsers? This seems to happen with a lot of Firefox updates until they fix the issue.

Question owner

I checked, all my plugins are up to date. I am not aware of any drivers that need to be updated. I am attaching three pages listing my plugins. Thanks for the help.

I checked, all my plugins are up to date. I am not aware of any drivers that need to be updated. I am attaching three pages listing my plugins. Thanks for the help.
MozillaFirefox911 0 solutions 128 answers

try an older version of firefox.

try an older version of firefox.
JNow 0 solutions 8 answers

Sorry, but that's not a solution. The older versions of Firefox have security issues, that's why they put out a new version.

Sorry, but that's not a solution. The older versions of Firefox have security issues, that's why they put out a new version.
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 158993 answers
This may be caused by a recent Flash 11.3 update. See: *https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems *https://support.mozilla.org/kb/flash-113-doesnt-load-video-firefox *http://forums.adobe.com/thread/1018071?tstart=0 *http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html
ideato 893 solutions 6250 answers

See madperson solution chosen in : https://support.mozilla.org/en-US/questions/929669

see also : cor-el solution chosen in : https://support.mozilla.org/en-US/questions/929801


thank you

See '''madperson''' solution chosen in : https://support.mozilla.org/en-US/questions/929669 see also : '''cor-el''' solution chosen in : https://support.mozilla.org/en-US/questions/929801 thank you

Modified by ideato

JNow 0 solutions 8 answers

Thanks. I did try that already, and it still doesn't work. Besides, if it were a Flash issue, I'd think it wouldn't work in other browsers either.

Thanks. I did try that already, and it still doesn't work. Besides, if it were a Flash issue, I'd think it wouldn't work in other browsers either.
MozillaFirefox911 0 solutions 128 answers

it is possible that it is one of those compatibility problems with the newest flash. do you have newest flash? if so, there may be an issue relating to that . there is a link somewhere but it is buried in the endless folders of my hard drive.

it is possible that it is one of those compatibility problems with the newest flash. do you have newest flash? if so, there may be an issue relating to that . there is a link somewhere but it is buried in the endless folders of my hard drive.
JNow 0 solutions 8 answers

I had the older Flash and it didn't work. I updated to the new one and that didn't help either.

I just tried madperson's solution (thanks, ideato) and that worked... turning off web download & recording in RealPlayer. But Firefox still needs to fix that so that we can use that feature in RealPlayer.

I had the older Flash and it didn't work. I updated to the new one and that didn't help either. I just tried madperson's solution (thanks, ideato) and that worked... turning off web download & recording in RealPlayer. But Firefox still needs to fix that so that we can use that feature in RealPlayer.
JNow 0 solutions 8 answers

I just wanted to add another solution, if you want to keep the RealPlayer download button enabled. As "MozillaFirefox91" mentioned, it is a compatibility problem with the new version of Flash (11.3). (Apparently Internet Explorer uses an different plugin, so that is why it works with IE.)

But if you have the older Flash 11.2 and still have the problem, you have to uninstall Flash and then reinstall the 11.2 version. The instructions are here:

https://support.mozilla.org/en-US/kb/flash-113-crashes

Takes a few minutes to download the programs, but it was pretty easy, and now the download button works in RealPlayer. Hopefully Firefox will fix the issue so that we can download the most recent Flash version.

I just wanted to add another solution, if you want to keep the RealPlayer download button enabled. As "MozillaFirefox91" mentioned, it ''is'' a compatibility problem with the new version of Flash (11.3). (Apparently Internet Explorer uses an different plugin, so that is why it works with IE.) But if you have the older Flash 11.2 and still have the problem, you have to uninstall Flash and then reinstall the 11.2 version. The instructions are here: https://support.mozilla.org/en-US/kb/flash-113-crashes Takes a few minutes to download the programs, but it was pretty easy, and now the download button works in RealPlayer. Hopefully Firefox will fix the issue so that we can download the most recent Flash version.
Amylogamy 1 solutions 87 answers

Hi, I did the same thing. I downloaded the old Flash 11.2 to my desktop and went to the Flash website to download their uninstaller. Uninstalled the new Flash 11.3 and and installed the old version 11.2 in Firefox. Now the Real Player Download button works again. What is confusing is that apparently each browser's Flash works independently from each other. Right now I have the new 11.3 Flash in Chrome and IE and the Real Player Download button works fine. Firefox has the old Flash 11.2 until this problem is solved.

I tried doing the "turning off the Download & Recording in Real Player" and it also worked for Firefox but it was also affecting IE and Chrome. So I decided in the solution above.

Hi, I did the same thing. I downloaded the old Flash 11.2 to my desktop and went to the Flash website to download their uninstaller. Uninstalled the new Flash 11.3 and and installed the old version 11.2 in Firefox. Now the Real Player Download button works again. What is confusing is that apparently each browser's Flash works independently from each other. Right now I have the new 11.3 Flash in Chrome and IE and the Real Player Download button works fine. Firefox has the old Flash 11.2 until this problem is solved. I tried doing the "turning off the Download & Recording in Real Player" and it also worked for Firefox but it was also affecting IE and Chrome. So I decided in the solution above.
JNow 0 solutions 8 answers

Right, that's what happened to me too. And we should be able to use the download button in any browser. That's why I wanted to let everyone know about the second solution. It's still annoying to have to go through all that with almost every update Firefox puts through.

Right, that's what happened to me too. And we should be able to use the download button in any browser. That's why I wanted to let everyone know about the second solution. It's still annoying to have to go through all that with almost every update Firefox puts through.

Helpful Reply

Thanks to all the replies. My problem was finally resolved. I followed the solution explained in:

https://support.mozilla.org/en-US/kb/flash-113-doesnt-load-video-firefox#w_if-realplayer-is-installed-try-this-first

Basically I had to uninstall my Real Player (I still do have Quick Time installed though). After uninstalling Real Player all my videos (YouTube and others) started playing OK.

Thanks to all the replies. My problem was finally resolved. I followed the solution explained in: https://support.mozilla.org/en-US/kb/flash-113-doesnt-load-video-firefox#w_if-realplayer-is-installed-try-this-first Basically I had to uninstall my Real Player (I still do have Quick Time installed though). After uninstalling Real Player all my videos (YouTube and others) started playing OK.
MozillaFirefox911 0 solutions 128 answers

glad its solved!

glad its solved!
mamabrumble59 1 solutions 28 answers

which is exactly my issue why every time ff updates do we have to go through this? I know they must have people working on a solution but wouldn't it be better business to have these updates optional until all the kinks are worked out. Why get your customer base so upset when a solution is going to be coming down the pike anyway. I am so easily confused by this stuff as it is.

which is exactly my issue why every time ff updates do we have to go through this? I know they must have people working on a solution but wouldn't it be better business to have these updates optional until all the kinks are worked out. Why get your customer base so upset when a solution is going to be coming down the pike anyway. I am so easily confused by this stuff as it is.
mamabrumble59 1 solutions 28 answers

OK I followed these instructions and installed 11.2 and was able to watch movies , I reinstalled realplayer and enabled the downloader and I am right back at square one if I want to watch movies I am forced to deleat my downloader , what kind of solution is that? What step am I missing that allows you guys to still have the realplayer , please help I know I am new but I reeally want to make this thing work.

OK I followed these instructions and installed 11.2 and was able to watch movies , I reinstalled realplayer and enabled the downloader and I am right back at square one if I want to watch movies I am forced to deleat my downloader , what kind of solution is that? What step am I missing that allows you guys to still have the realplayer , please help I know I am new but I reeally want to make this thing work.

Question owner

I wish I knew what to do to be able to have RealPlayer installed and things run smoothly. All I know is that when RealPlayer is installed my videos do not run with Firefox.

I wish I knew what to do to be able to have RealPlayer installed and things run smoothly. All I know is that when RealPlayer is installed my videos do not run with Firefox.
ideato 893 solutions 6250 answers

Helpful Reply

"Downgrade" to Flash 11.2 and re-enable the RealPlayer Browser Record Plugin extension from Tools then Add-ons then Extensions.

You can download the Flash 11.2 player form this link:

http://fpdownload.macromedia.com/pub/flashplayer/current/licensing/win/install_flash_player_11_plugin_32bit.exe

First uninstall the Flash 11.3 version, see:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html


thanks again

"Downgrade" to Flash 11.2 and re-enable the RealPlayer Browser Record Plugin extension from Tools then Add-ons then Extensions. You can download the Flash 11.2 player form this link: http://fpdownload.macromedia.com/pub/flashplayer/current/licensing/win/install_flash_player_11_plugin_32bit.exe First uninstall the Flash 11.3 version, see: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html thanks again