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I have not changed my computer settings, all I did was accept the offer to upgrade Firefox and NOW I cannot play video, my music site I subscribe to asks me to

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I accepted the opportunity to upgrade firefox only last week (9th June 2012) and now I can;t play video, I subscribe to a music learning site and it now asks me to upgrade to most recent version of Flash, I have done that and my videos still will not play, If I use Chrome, I have no problems, Firefox has ruined my system HELP.

I accepted the opportunity to upgrade firefox only last week (9th June 2012) and now I can;t play video, I subscribe to a music learning site and it now asks me to upgrade to most recent version of Flash, I have done that and my videos still will not play, If I use Chrome, I have no problems, Firefox has ruined my system HELP.

Chosen solution

Does the Adobe test page confirm that Flash is installed? Update the Flash plugin to the latest version.

You can find the latest Flash player for Firefox on this page.

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Chosen Solution

Does the Adobe test page confirm that Flash is installed? Update the Flash plugin to the latest version.

You can find the latest Flash player for Firefox on this page.

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Thank you for helping, your advice worked and I can now watch my videos. THANK YOU THANK THANK YOU!!!!