Firefox 11.0 incorrectly displays web page
Rev 11.0 will not display this page. Using this URL will open a blank window. In Safari, the window has information in it. I would post this as a bug report but cannot figure out how to post a bug report.
Chosen solution
Is there no content at all on those pages?
Is there also nothing in the page source?
If you open the Web Developer > Web Console (Cmd+Shift+K), do you see that Firefox is loading the page content?
Make sure that both items (Errors, Log) of the Net menu are enabled.
Read this answer in context 👍 0All Replies (6)
Oops. I included the url but it did not make it to the post.
http://worldwide.bose.com/productsupport/en_us/web/wms/page.html
click the top item
Wave® music system owners guide
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox > Preferences > Privacy > Cookies: "Show Cookies"
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.org/kb/Safe+Mode
Thanks. But none of that worked. I think it is a problem at the site. Some of their pages display OK, but the main page does not. Some items in the outline display that you see on the main page actually will send you to another page, but others will not. I also had a similar problem at www.bose.com where an internal link to a help page just showed a blank screen. I have sent several emails to ancestry.com but their tech support is not responsive. Oh, well. I guess for some sites I can just use Safari. But thanks for your efforts and advice; I appreciate it. --Gene
Chosen Solution
Is there no content at all on those pages?
Is there also nothing in the page source?
If you open the Web Developer > Web Console (Cmd+Shift+K), do you see that Firefox is loading the page content?
Make sure that both items (Errors, Log) of the Net menu are enabled.
This is what I get if I open the Web Developer > Web Console (Cmd+Shift+K),
[20:21:23.436] GET http://www.ancestry.com/ [HTTP/1.1 200 OK 341ms] [20:21:23.955] GET http://c.mfcreative.com/lib/jquery/jquery-1.7.1.min.js [HTTP/1.1 302 Found 174ms] [20:21:23.958] GET http://c.mfcreative.com/lib/tgn/combo.ashx?14/Lib/TGN/Util/AjaxManager.js&14/Lib/TGN/Util/ResourceManager.js&14/Lib/TGN/Ancestry/LO/scripts/global.js&14/js/mbox.js [HTTP/1.1 302 Found 174ms] [20:21:23.960] GET http://c.mfcreative.com/lib/tgn/combo.ashx?14/css/v1/main.css&14/css/v1/form.css&14/css/v1/buttons.css&14/Lib/TGN/Ancestry/LO/css/grid.css&14/Lib/TGN/Ancestry/LO/css/global.css&14/Lib/TGN/Ancestry/LO/css/showFreeTrial.css [HTTP/1.1 302 Found 178ms] [20:21:23.963] GET http://c.mfcreative.com/lib/tgn/combo.ashx?14/Lib/TGN/Ancestry/LO/scripts/jquery.slider.js&14/Lib/TGN/Ancestry/LO/scripts/slider.js&14/js/V1/MboxExtensions.js [HTTP/1.1 302 Found 166ms] [20:21:23.965] GET http://c.mfcreative.com/lib/tgn/combo.ashx?14/Lib/TGN/Ancestry/LO/css/slider.css&14/Lib/TGN/Ancestry/LO/css/en-US/sliderContent.css&14/Lib/TGN/Ancestry/LO/css/en-US/recordsMembersSections.css [HTTP/1.1 302 Found 170ms] [20:21:23.967] GET http://c.mfcreative.com/Lib/TGN/Ancestry/LO/scripts/en-US/en-US.js [HTTP/1.1 302 Found 166ms] [20:21:23.969] GET http://c.mfcreative.com/lib/tgn/combo.ashx?14/Lib/TGN/Ancestry/LO/css/en-US/en-US.css&14/Lib/TGN/Ancestry/LO/css/simpleSearch.css&14/Lib/TGN/Ancestry/LO/css/secondSection.css&14/Lib/TGN/Ancestry/LO/css/adContent.css&14/Lib/TGN/Ancestry/LO/css/en-US/dartContent.css&14/Lib/TGN/Ancestry/LO/css/tollFree.css&14/Lib/TGN/Ancestry/LO/css/linkTbl.css [HTTP/1.1 302 Found 201ms] [20:21:23.995] GET http://c.mfcreative.com/s/0/p/0/i/ances_logo.gif [HTTP/1.1 302 Found 179ms] [20:21:24.013] GET http://c.mfcreative.com/js/omniture_domain_ancestry.js?v=8 [HTTP/1.1 302 Found 228ms] [20:21:24.418] GET https://auth.berkeley.edu/cas/login?service=http%3A%2F%2Fproxy2.lib.berkeley.edu%3A7777%2Fcgi-bin%2Fcasdone%3Fhttp%3A%2F%2Fc.mfcreative.com%2Flib%2Ftgn%2Fcombo.ashx%3F14%2FLib%2FTGN%2FAncestry%2FLO%2Fscripts%2Fjquery.slider.js%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fscripts%2Fslider.js%2614%2Fjs%2FV1%2FMboxExtensions.js [HTTP/1.1 200 OK 65ms] [20:21:24.421] GET https://auth.berkeley.edu/cas/login?service=http%3A%2F%2Fproxy2.lib.berkeley.edu%3A7777%2Fcgi-bin%2Fcasdone%3Fhttp%3A%2F%2Fc.mfcreative.com%2FLib%2FTGN%2FAncestry%2FLO%2Fscripts%2Fen-US%2Fen-US.js [HTTP/1.1 200 OK 60ms] [20:21:24.424] GET https://auth.berkeley.edu/cas/login?service=http%3A%2F%2Fproxy2.lib.berkeley.edu%3A7777%2Fcgi-bin%2Fcasdone%3Fhttp%3A%2F%2Fc.mfcreative.com%2Flib%2Ftgn%2Fcombo.ashx%3F14%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fslider.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fen-US%2FsliderContent.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fen-US%2FrecordsMembersSections.css [HTTP/1.1 200 OK 62ms] [20:21:24.426] GET https://auth.berkeley.edu/cas/login?service=http%3A%2F%2Fproxy2.lib.berkeley.edu%3A7777%2Fcgi-bin%2Fcasdone%3Fhttp%3A%2F%2Fc.mfcreative.com%2Flib%2Ftgn%2Fcombo.ashx%3F14%2FLib%2FTGN%2FUtil%2FAjaxManager.js%2614%2FLib%2FTGN%2FUtil%2FResourceManager.js%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fscripts%2Fglobal.js%2614%2Fjs%2Fmbox.js [HTTP/1.1 200 OK 69ms] [20:21:24.429] GET https://auth.berkeley.edu/cas/login?service=http%3A%2F%2Fproxy2.lib.berkeley.edu%3A7777%2Fcgi-bin%2Fcasdone%3Fhttp%3A%2F%2Fc.mfcreative.com%2Flib%2Fjquery%2Fjquery-1.7.1.min.js [HTTP/1.1 200 OK 67ms] [20:21:24.431] GET https://auth.berkeley.edu/cas/login?service=http%3A%2F%2Fproxy2.lib.berkeley.edu%3A7777%2Fcgi-bin%2Fcasdone%3Fhttp%3A%2F%2Fc.mfcreative.com%2Flib%2Ftgn%2Fcombo.ashx%3F14%2Fcss%2Fv1%2Fmain.css%2614%2Fcss%2Fv1%2Fform.css%2614%2Fcss%2Fv1%2Fbuttons.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fgrid.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fglobal.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2FshowFreeTrial.css [HTTP/1.1 200 OK 231ms] [20:21:24.433] GET https://auth.berkeley.edu/cas/login?service=http%3A%2F%2Fproxy2.lib.berkeley.edu%3A7777%2Fcgi-bin%2Fcasdone%3Fhttp%3A%2F%2Fc.mfcreative.com%2Fs%2F0%2Fp%2F0%2Fi%2Fances_logo.gif [HTTP/1.1 200 OK 557ms] [20:21:24.435] GET https://auth.berkeley.edu/cas/login?service=http%3A%2F%2Fproxy2.lib.berkeley.edu%3A7777%2Fcgi-bin%2Fcasdone%3Fhttp%3A%2F%2Fc.mfcreative.com%2Flib%2Ftgn%2Fcombo.ashx%3F14%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fen-US%2Fen-US.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2FsimpleSearch.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2FsecondSection.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2FadContent.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fen-US%2FdartContent.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2FtollFree.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2FlinkTbl.css [HTTP/1.1 200 OK 523ms] [20:21:24.540] GET https://auth.berkeley.edu/cas/login?service=http%3A%2F%2Fproxy2.lib.berkeley.edu%3A7777%2Fcgi-bin%2Fcasdone%3Fhttp%3A%2F%2Fc.mfcreative.com%2Fjs%2Fomniture_domain_ancestry.js%3Fv%3D8 [HTTP/1.1 200 OK 221ms] [20:21:24.779] The stylesheet https://auth.berkeley.edu/cas/login?service=http%3A%2F%2Fproxy2.lib.berkeley.edu%3A7777%2Fcgi-bin%2Fcasdone%3Fhttp%3A%2F%2Fc.mfcreative.com%2Flib%2Ftgn%2Fcombo.ashx%3F14%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fslider.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fen-US%2FsliderContent.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fen-US%2FrecordsMembersSections.css was not loaded because its MIME type, "text/html", is not "text/css". @ http://www.ancestry.com/ [20:21:24.870] syntax error @ https://auth.berkeley.edu/cas/login?service=http%3A%2F%2Fproxy2.lib.berkeley.edu%3A7777%2Fcgi-bin%2Fcasdone%3Fhttp%3A%2F%2Fc.mfcreative.com%2Flib%2Fjquery%2Fjquery-1.7.1.min.js:10 [20:21:25.080] ResourceManager is not defined @ http://www.ancestry.com/:11 [20:21:25.145] $ is not defined @ http://www.ancestry.com/:14 [20:21:25.212] The stylesheet https://auth.berkeley.edu/cas/login?service=http%3A%2F%2Fproxy2.lib.berkeley.edu%3A7777%2Fcgi-bin%2Fcasdone%3Fhttp%3A%2F%2Fc.mfcreative.com%2Flib%2Ftgn%2Fcombo.ashx%3F14%2Fcss%2Fv1%2Fmain.css%2614%2Fcss%2Fv1%2Fform.css%2614%2Fcss%2Fv1%2Fbuttons.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fgrid.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fglobal.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2FshowFreeTrial.css was not loaded because its MIME type, "text/html", is not "text/css". @ http://www.ancestry.com/ [20:21:25.351] The stylesheet https://auth.berkeley.edu/cas/login?service=http%3A%2F%2Fproxy2.lib.berkeley.edu%3A7777%2Fcgi-bin%2Fcasdone%3Fhttp%3A%2F%2Fc.mfcreative.com%2Flib%2Ftgn%2Fcombo.ashx%3F14%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fen-US%2Fen-US.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2FsimpleSearch.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2FsecondSection.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2FadContent.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fen-US%2FdartContent.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2FtollFree.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2FlinkTbl.css was not loaded because its MIME type, "text/html", is not "text/css". @ http://www.ancestry.com/ [20:21:25.407] syntax error @ https://auth.berkeley.edu/cas/login?service=http%3A%2F%2Fproxy2.lib.berkeley.edu%3A7777%2Fcgi-bin%2Fcasdone%3Fhttp%3A%2F%2Fc.mfcreative.com%2Flib%2Ftgn%2Fcombo.ashx%3F14%2FLib%2FTGN%2FAncestry%2FLO%2Fscripts%2Fjquery.slider.js%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fscripts%2Fslider.js%2614%2Fjs%2FV1%2FMboxExtensions.js:10 [20:21:25.464] GET http://c.mfcreative.com/lib/tgn/combo.ashx?14/Lib/TGN/Ancestry/LO/css/slider.css&14/Lib/TGN/Ancestry/LO/css/en-US/sliderContent.css&14/Lib/TGN/Ancestry/LO/css/en-US/recordsMembersSections.css [HTTP/1.1 302 Found 63ms] [20:21:25.582] GET https://auth.berkeley.edu/cas/login?service=http%3A%2F%2Fproxy2.lib.berkeley.edu%3A7777%2Fcgi-bin%2Fcasdone%3Fhttp%3A%2F%2Fc.mfcreative.com%2Flib%2Ftgn%2Fcombo.ashx%3F14%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fslider.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fen-US%2FsliderContent.css%2614%2FLib%2FTGN%2FAncestry%2FLO%2Fcss%2Fen-US%2FrecordsMembersSections.css [HTTP/1.1 200 OK 54ms] [20:21:25.749] syntax error @ https://auth.berkeley.edu/cas/login?service=http%3A%2F%2Fproxy2.lib.berkeley.edu%3A7777%2Fcgi-bin%2Fcasdone%3Fhttp%3A%2F%2Fc.mfcreative.com%2FLib%2FTGN%2FAncestry%2FLO%2Fscripts%2Fen-US%2Fen-US.js:10 [20:21:25.810] GET http://c.mfcreative.com/lib/tgn/combo.ashx?14/Lib/TGN/Ancestry/LO/css/en-US/en-US.css&14/Lib/TGN/Ancestry/LO/css/simpleSearch.css&14/Lib/TGN/Ancestry/LO/css/secondSection.css&14/Lib/TGN/Ancestry/LO/css/adContent.css&14/Lib/TGN/Ancestry/LO/css/en-US/dartContent.css&14/Lib/TGN/Ancestry/LO/css/tollFree.css&14/Lib/TGN/Ancestry/LO/css/linkTbl.css [HTTP/1.1 302 Found 66ms] [20:21:25.814] GET http://c.mfcreative.com/s/0/p/0/i/ances_logo.gif [HTTP/1.1 302 Found 56ms]
etc
I haven't figured out how to do this one yet:
Make sure that both items (Errors, Log) of the Net menu are enabled
This is the first few lines of what the Ancestry page (www.ancestry.com) looks like:
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It shows this list rather than what the web page actually looks like (which I can do in Safari and used to be able to do in Firefox. I have tried earlier releases of Firefox on this issue, but they all produce this same result.
Thanks for your patience. Sorry to be so dumb about it.
Ancestry username or email password Sign InForgot?
Sign In Subscribe Help
Home
Family Trees
Start a new tree
Upload a GEDCOM
Search
Search All Records
Census & Voter Lists
Birth, Marriage & Death
Public Member Trees
Military
Immigration & Travel
Card Catalog
DNA