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Why is Firefox displaying some pages in html only and others partially in html? I have reloaded java and firefox. Am using XP OS and Firefox 10.0.2

  • 2 replies
  • 2 have this problem
  • 46 views
  • Last reply by MsTruNorth

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I am not having this problem in Internet Explorer. I have AdBlockPlus installed as an Add-On to my Firefox browser. I have tried turning it off on You Tube pages, and these still display as html only. Other than this information, there are no relevant details other than those provide in my question. If there is some information you require that I have overlooked, pls. contact me by email and I will be happy to provide information as necessary to resolve this problem.

I am not having this problem in Internet Explorer. I have AdBlockPlus installed as an Add-On to my Firefox browser. I have tried turning it off on You Tube pages, and these still display as html only. Other than this information, there are no relevant details other than those provide in my question. If there is some information you require that I have overlooked, pls. contact me by email and I will be happy to provide information as necessary to resolve this problem.

Chosen solution

Thanks. The "Press and hold Shift and left-click the Reload button. " solution resolved the problem. Thanks so much!

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Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed the maximum file size (1 MB).


Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

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Chosen Solution

Thanks. The "Press and hold Shift and left-click the Reload button. " solution resolved the problem. Thanks so much!

Modified by MsTruNorth