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Why is Firefox closing itself intermittenly?

  • 1 reply
  • 7 have this problem
  • 6 views
  • Last reply by Matt_G

btauer
btauer
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A month or two ago I started having the issue where Firefox closes itself. It happens a couple times a day and seems to be totally random. Sometimes I'm clicking on something, sometimes I come back to me PC and it has closed while I'm gone.

I have always allowed the automatic updates so I think it's version related where at some point a new version introduced this behavior.

I stopped briefly when I upgraded to version 10.0, at that point it worked without closing for several days (a first). Now it upgraded to version 10.0.1 and it is closing again.

Is there a way to see why it is closing and is anyone else reporting this issue? This is my corporate PC and we run Windows updates weekly so I am current on those updates.

A month or two ago I started having the issue where Firefox closes itself. It happens a couple times a day and seems to be totally random. Sometimes I'm clicking on something, sometimes I come back to me PC and it has closed while I'm gone. I have always allowed the automatic updates so I think it's version related where at some point a new version introduced this behavior. I stopped briefly when I upgraded to version 10.0, at that point it worked without closing for several days (a first). Now it upgraded to version 10.0.1 and it is closing again. Is there a way to see why it is closing and is anyone else reporting this issue? This is my corporate PC and we run Windows updates weekly so I am current on those updates.

All Replies (1)

Matt_G
Matt_G
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Hey btauer,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!