Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I open Firefox, This pops up-------Firefox could not download the search plugin from: file:///C:/Users/JOHN%20&%20JAN/AppData/Roaming/Mozilla/Firefox/Profiles/dkjrvd0m.default/extensions/toolbar@ask.com/searchplugins/askcom.xml

  • 1 reply
  • 4 have this problem
  • 6 views
  • Last reply by cor-el

more options

It never use to have that prompt, but now it is every time. I push ok and everything is okay again, time next time. How can I fix this?

It never use to have that prompt, but now it is every time. I push ok and everything is okay again, time next time. How can I fix this?

All Replies (1)

more options

That is a problem with the Ask.com toolbar.


You have a user agent that is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox/3.0.11

  • Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.11) Gecko/2009060215 Firefox/3.0.11 FBSMTWB

See: