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When I try to upload images to say Facebook or Flickr and use the browse facility Firefox crashes. I use Windows 7

  • 9 replies
  • 1 has this problem
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  • Last reply by Big_d

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This seems to have co-insided with a Windows 7 upgrade. I have another machine running Vista and this works OK

Chosen solution

Hello David, I think you can ask this question to the support people of Trusteer.
I found this site: http://www.trusteer.com/support/en/report-problem

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All Replies (9)

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Please provide a crash id -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Does the crash still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

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Here are a couple of the crash reports:

bp-98260609-b384-4a16-a47f-8b297211101818/10/20117:39 PM

bp-265d5f3b-b879-4e1a-bc26-036f0211101818/10/20117:07 PM

I will try safe mode and see how that works.

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I have just tried the same thing in safe mode and it also crashes. Here is the crash report:

bp-2e73f4da-63ce-46da-87bf-d03e8211101919/10/20118:10 AM

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Your crashreport is
https://crash-stats.mozilla.com/report/index/bp-98260609-b384-4a16-a47f-8b2972111018
Firefox 7.0.1 Crash Report [@ rapporttanzan7.dll@0x620c ]
This is a crash in a program called Trusteer Rapport. Updating this program should solve this problem.

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I have updated Trusteer Rapport and it still crashes. Here is the crash report:

bp-c5eca57e-3a14-4405-9909-2c6ea211101919/10/201110:39 AM

Thanks,

David

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It's still the same crash
https://crash-stats.mozilla.com/report/index/bp-c5eca57e-3a14-4405-9909-2c6ea2111019
Firefox 7.0.1 Crash Report [@ rapporttanzan7.dll@0x620c ]
Did you restart your computer after updating?
Did you check that you have the newest version?(Emerald Build 1108.47??)
See http://support.mozilla.com/nl/questions/887181

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I have re-booted the PC to no effect. I have stopped Rapport and the problem goes away. I am on version Emerald Build 1105.59 and the software says I have the most upto date version. How can I get the 1108.47 build?

Regards,

David

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Chosen Solution

Hello David, I think you can ask this question to the support people of Trusteer.
I found this site: http://www.trusteer.com/support/en/report-problem

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Thank you for the help. I have downloaded the latest issue and all works now.

Regards,

David