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how do I fix this This Connection is Untrusted

  • 3 replies
  • 63 have this problem
  • 2348 views
  • Last reply by cor-el

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I have spoken to this website and they told me it had been fixed yet I still get this message.

All Replies (3)

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No problem here with that website.

Try clearing your browser cache.
Firefox button > History -> Clear Recent History... - hit Details and make sure only Cache is selected, then select Everything and hit the Clear Now button.

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I have actually tried that

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That is a problem with that server.
The server doesn't send the required RapidSSL CA from GeoTrust, Inc. intermediate certificate.
So if Firefox hasn't stored that certificate from visiting a server in the past that has send it then you get an untrusted connection error message.