Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have mac OS X and Windows office 2004. Zotero is not working since I updated firefox. I got back the new version, but it does not communicate with zotero. Is there a number I can call to get help/Thank you.

  • No replies
  • 1 has this problem
more options

Firefox asked for update and since I did it, zotero does not work anymore. Then I unistalled zotero 5 and and took the old version (3.6) from the trash. I updated zotero to version 2.1..8. Every time I try to cite, I get a message "zotero can not communicate with firefox. Make sure firefox is opened. I tried firefox support online but their suggestions did not fix the problem. I also went to Apple, but they did not know how to help me. I have to fininsh my theses in 2 weeks and need zotero working!