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Rapport security not visible in tab in new version

  • 7 replies
  • 134 have this problem
  • 14 views
  • Last reply by Repaiman77

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Our security Rapport used to appear in grey on edge of tab and when you wanted to activate it,you click on it and it goes green. This shows it is working. Now no Rapport symbol is present so you can't see if web-site such as BANK! is protected!

Our security Rapport used to appear in grey on edge of tab and when you wanted to activate it,you click on it and it goes green. This shows it is working. Now no Rapport symbol is present so you can't see if web-site such as BANK! is protected!

Chosen solution

Is this the Trusteer Raport add-on? If it is, there is an update for Trusteer Rapport to make it work with Firefox 4, for details see http://www.trusteer.com/faq/i-dont-see-rapport-icon-firefox-4

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All Replies (7)

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Chosen Solution

Is this the Trusteer Raport add-on? If it is, there is an update for Trusteer Rapport to make it work with Firefox 4, for details see http://www.trusteer.com/faq/i-dont-see-rapport-icon-firefox-4

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Thank you! Very helpful. Cecily

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Unfortunately my Mac OS is Tiger - this only works for Snow Leopard.

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We now appear to have a problem with Firefox5, that I updated to yesterday. Connecting to my Banking site today it asked me to install it; it was already installed and appears to work on Chrome and IE9. I have just updated Trusteer Rapport to the latest version (from my banking site) but no Rapport icon appears anywhere. Any known fixes; is this a Rapport problem or a Firefox problem? Mike.

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Trusteer Rapport worked on my Firefox 4 under Windows 7, but after installing Firefox 5.0, the Rapport's icon next to the address bar disappeared. Attempts to restore it using Rapport Console (as described here http://www.trusteer.com/faq/how-restore-rapport-address-bar-icon ) did not work.

The service itself is running, but I have no way to know whether it is functioning properly.

Modified by alex_fainshtein

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I eventually found the answer on Trusteer's site. Firefox 5 is not compatible with Rapport at the moment but will be in a few days when they release a new version. If you put a queries ticket on their site they will email you when the new version is ready.

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Update: Rapport new works with Firefox 5...

http://www.trusteer.com/faq/does-rapport-support-firefox-5

Mike.