Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does the message appear about my computer being unprotected after downloading Firefox 3.6exe three times?

more options

I downloaded the free Firefox 3.6exe (numbers 2, 3, and 4) and the message that my computer is unprotected and that I need to download the above continues to appear when I log on. Is there something else I need to do to get rid of the message and to ensure online protection?

All Replies (2)

more options

This can happen if you have an incorrect user agent string (identifies the version of Firefox). Some add-ons modify the user agent string causing it to show an old version of Firefox even if you have the latest version installed.

Try resetting the user agent string so that it will correctly identify the version of Firefox that you have installed, for details of how to do that see

more options

This message that you're seeing, is that even coming from Firefox itself? It sounds more like you're talking about that balloon that appears in Windows XP about the fact that you either don't have an antivirus solution or a firewall. Firefox is neither, since it's a web browser.

Could you clarify what that error message says and where/when it pops up?