Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After a reload of Windows, when 1 go to Firefox (3.6 or 4 beta) I get a 13th birthday invitation porporting to come from Firefox/Mozilla- not true and I can't get rid- tried a new download-same thing - HELP

  • 4 replies
  • 18 have this problem
  • 1 view
  • Last reply by Hasan

more options

That's it. I click on the Firefox icon in the start menu and I get this spurious site popping up with a 13th birthday celebration offering prizes. The rigmarole to register for a prize is unbeleivable and it soon becomes apparent thet tis is nothing to do with Mozilla. I lost a lot of infoo and programs when Windows (XP Professional 32bit) crashed, including my Firefox installation. As soon as I downloaded and re-installed Firefox the short cut takes me straight to the unwanted rubbish!

All Replies (4)

more options

Sounds like Malware.

Install, update, and run these programs in this order. (Not all programs detect the same Malware.) They are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have.
Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.


Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
SuperAntispyware - http://www.superantispyware.com/
AdAware - http://www.lavasoftusa.com/software/adaware/
Spybot Search & Destroy - http://www.safer-networking.org/en/index.html
Windows Defender: Home Page - http://www.microsoft.com/windows/prod.../default.mspx

more options

Many thanks. The first one did the trick (Malwarebytes) Found 9 affected files actually so they are now gone and Firefox is up and running. RonSims

more options

I found the same thing...after running two different malware programs something clicked and I double checked the address of my default homepage...turns out I'd entered www.googe.co.uk which was the problem. No malware by default but who knows what happens if you click through...

more options

Please report misuse of the Firefox trademark in websites using the Mozilla's Violating Website Report page and in emails by forwarding them to Mozilla's abuse email.