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When I open Firefox, I get a page with Verizon, and "b" on it. What is this?

  • 2 replies
  • 8 have this problem
  • 6 views
  • Last reply by claregran

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It is a weird looking site I never saw before. I said "b is not recognized", but if i put something in search it comes up. I'm afraid this is a rogue or hijacked site and don't want to use it.

It is a weird looking site I never saw before. I said "b is not recognized", but if i put something in search it comes up. I'm afraid this is a rogue or hijacked site and don't want to use it.

Chosen solution

  • "Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

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Chosen Solution

  • "Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

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Thank you! I cleared the cache and now mozilla comes up normally. Didn't have to do anything else. I printed your reply in case it happens again.