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when i click on anything on nothing works?

  • 6 replies
  • 38 have this problem
  • Last reply by kpdavid

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ever since hotmail updated last week, i been having problems with hotmail, it lets me sign in as normaly, but when signed it, it wouldnt let me click on anything? so i cant do nothing at all when i'm signed in! please help !

URL of affected sites

All Replies (6)

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It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

If the problem is not disappears when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.

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thanks but i still got the problem, i been looking at a few forums, and alot of other people having the same problem aswell!

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Can you please try it in a new (temporary) Firefox profile and see if the issue is still present? See this article to know how to create a new Firefox profile. Please report back the results.

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thanks again but it still wont work!

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That's weird. I can't replicate this on my end. Please contact Microsoft and see what they say. I don't understand how this is happening, but I believe it's something external to Firefox.

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Didnt work for me either