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my online banking site homepage doesn't show the userid/password/other tabs anymore, but does in IE. What needs to be reset?

  • 6 replies
  • 1 has this problem
  • Last reply by cor-el

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My PC is using Vista. I did show the log-on fields for my credit union home page, but now there is only blank space. All the tabs and fields

This happened

Every time Firefox opened

== in early April

All Replies (6)

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I tried page styles disabled, old version cached, & scripts blocked. All were set correctly. The credit union homepage displayed correctly before and then just stopped. The pages are displayed corrected through my work AT&T provided and were Netscape (my personal email provider) had me switched my default internet provider to IE. I would prefer to stay with Firefox. Also, when I use Logmein to access my work PC from home I can see the homepage correctly. Bottom line - it's my PC and its Firefox. What can I do now?

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Does anyone have any other suggestions for fixing this problem? It seems to be in Firefox only and for this one website only. I do not see the complete pages whether logging on at home or using a remote access to my work PC. I do not see all the fields on the homepage for my online banking nor do I see the scanned picture of the cleared check - its blank. Is it possible to talk with someone on the phone about this problem so I am more comfortable talking about the details then over a chat room open to strangers. I don't know how to send you a screen shot.

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Create a new profile as a test to check if your current profile is causing the problems See Basic Troubleshooting: Make a new profile

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files) See --- Your plugins list shows outdated plugin(s) with known security and stability risks.

  1. Java Plug-in 1.6.0_06 for Netscape Navigator (DLL Helper)

Update the Java plugin to the latest version. (you need JRE)

Modified by cor-el

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Thank you for trying to help, but I'm not reaching the profile manager window. I have tried repeatedly typing in firefox.exe in the Search Window from the Start button and just keep getting Netscape web browzer home page. There is nothing else running. I have repeatedly Restart and Shutdown. I have looked in Tools/Option, /About Mozilla, Firefox icon/Properties, C drive/Mozilla firefox and keep getting Netscape. I have upgraded to Firefox 3.6.8. Am I missing a step?? This is getting so frustrating with the hours I am spending on this trying to decipher what I am suppose to do and not getting anywhere. I still have this problem and it is a problem with Firefox on my laptop. I will remove the the Java extension that you highlighted for me. Where do I go from here?

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If you do not get the Profile Manager window then that means that there is still a Firefox process active.