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Chase account will not accept password to open account

  • 1 reply
  • 6 have this problem
  • Last reply by cor-el

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My Chase page appears on desktop including User ID. When I enter my password I cannot activate my accounts. I click "log in" and nothing happens. I have Firefox 3.6.

This happened

Every time Firefox opened

== last week

All Replies (1)

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"Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites causing problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted. You can rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Profile Folder in case cookies.sqlite got corrupted.

See also Fix login issues on websites that require a username and password (Remove corrupt cookies file)